Field Engineering Lead, UK

The Field Engineering Lead at Wayve is responsible for on-site leadership, ensuring the rapid diagnosis and resolution of software and hardware issues for our fleet. This role requires managing field engineers, maintaining operational uptime with strict SLAs, and developing processes for effective fault resolution. Hands-on leadership is crucial, as is seamless collaboration with global teams to ensure vehicles stay operational.

To thrive as a Field Engineering Lead at Wayve, candidates should have strong knowledge of vehicle diagnostics, fault triage processes, and experience in fleet operations or automotive systems. Leadership skills and the ability to coordinate with global teams are essential, along with a commitment to safety protocols and incident management.

The Field Engineering Lead at Wayve oversees fault diagnosis and repair protocols, ensuring timely resolutions of vehicle issues. Responsibilities include leading a team of field engineers, coordinating 24/7 on-call support, developing operational workflows, and maintaining communication with the Head of Field Engineering for global shifts.

Wayve is committed to fostering a diverse and inclusive culture, valuing unique perspectives and skills regardless of background. Our policies ensure that every employee feels respected and included, allowing for a collaborative and innovative work environment that drives our mission of enhancing automated driving technology.

The work culture at Wayve is dynamic and collaborative, encouraging continuous learning and evolution. As a Field Engineering Lead, you will be part of a team that embraces challenges, values each other's contributions, and strives for operational excellence while maintaining a healthy work-life balance through our hybrid working policy.

In my experience, a structured approach is essential. I prioritize swift triage based on the issue's severity, collaborate with my team for additional insights, and utilize diagnostic tools efficiently to pinpoint the root cause. Keeping detailed records of issues also helps refine our processes over time.

I emphasize clear communication and empowerment within my team. Regular check-ins, feedback sessions, and training opportunities ensure that everyone feels supported and equipped to handle challenges. Additionally, fostering a culture of accountability and collaboration allows us to tackle any issues effectively.

In my last role, I identified bottlenecks in our fault resolution process that delayed repairs. By mapping out the existing workflows, I introduced new protocols for triage and communication between teams, which reduced our average response time significantly and improved vehicle uptime.

Staying calm and focused is critical in high-pressure situations. I approach emergencies by prioritizing tasks based on urgency and impact, issuing clear directions to my team, and remaining in constant communication with all stakeholders involved to monitor the situation and adapt our approach as needed.

I have extensive experience in fault triage, having worked in environments where compliance with safety protocols is paramount. I ensure that all teams understand the standards and follow established procedures rigorously, fostering an environment of safety and respect for regulations.

I have worked with various diagnostic tools and software used for vehicle monitoring and troubleshooting. Familiarity with cloud-based systems for data analytics has also been part of my toolkit, enhancing our ability to predict and prevent issues before they arise.

Motivating a team involves recognizing their hard work and contributions, especially during tough times. I focus on creating a supportive atmosphere where open communication is valued, and I ensure that the team understands our common goals, offering rewards or incentives for milestones met.

Collaboration is crucial in my role. Building strong relationships with global teams fosters information sharing that enhances our troubleshooting capabilities. I advocate for regular cross-team meetings to keep everyone aligned on technical challenges, successes, and opportunities for improvement.

I have worked closely with ADAS technologies, focusing on the integration of sensor technologies and software systems. This experience has deepened my understanding of how these components interact, allowing me to effectively diagnose issues and liaise with both engineering and operational teams.

My approach to improving vehicle uptime centers on proactive diagnostics and maintaining a well-structured maintenance schedule. By analyzing patterns in faults reported, I can implement strategic improvements and ensure our team is aligned with response times that meet or exceed set SLAs.