Senior Manager, Provider Operations

 Job Title: Senior Manager, Provider Operations
Location: Remote (USA); preferred locations are NYC, Austin, TX, Bay Area, CA, Chicago, IL, Boston, MA, Atlanta, GA, Seattle, WA or Denver, CO. 

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

As the Senior Manager, Provider Operations, you will oversee and manage clinician supply and engagement at Wheel. As the Senior Manager of Provider Operations, you will own the entire clinician supply funnel at Wheel, overseeing everything from provider growth and recruiting to onboarding, engagement, experience, and retention. This role will use analytical rigor to balance strategic and operational priorities, maintaining and scaling our clinician network to meet  - and anticipate  - demand for clinical services. Additionally, the director will focus on enhancing workflow efficiency and fostering a clinic culture that prioritizes responsive, high-quality patient care.

This role demands a highly analytical and systematic thinker capable of transforming broad, complex problems into structured, actionable plans and workflows.

What You’ll Do

• Own and optimize Wheel’s supply funnel and  internal processes, systems, and workflows; ensuring they are designed for scale 

• Work closely with Clinical & Marketplace teams  to ensure excellent holistic clinician training and onboarding practices and ensure our clinician supply is mapped to patient needs

• Be a critical “voice of the clinician”: consistently surface clinician and business issues/opportunities and build business cases to inform broader Wheel roadmaps

• Consistently “play offense”: identify opportunities to delight clinicians, reduce churn, and increase engagement

• Manage a growing team of amazing operators!

1) Own Clinician Supply & Growth at Wheel

• Lead the end-to-end clinician acquisition strategy, including recruiting, top-of-funnel supply planning, and longitudinal care workforce development.

• Develop scalable sourcing models to bring high-quality and high performing clinicians to Wheel.

• Define and align long-term recruiting strategies with Wheel’s growth trajectory and evolving client demands.

• Own key performance metrics (OKRs/KPIs) related to clinician supply, ensuring visibility into funnel performance and recruitment effectiveness.

2) Clinician Onboarding & Activation

• Oversee and optimize the onboarding funnel, improving conversion rates and removing inefficiencies to increase speed-to-activation.

• Collaborate with Clinical leadership to ensure new clinicians are set up for success through structured training, clinical alignment, and support.

• Partner with Marketplace Ops, Credentialing, and Recruiting teams to maintain a streamlined provider journey from recruitment to activation.

• Improve workforce planning and clinician utilization tracking, ensuring network supply meets client demand efficiently.

• Implement data-driven insights and automation to enhance operational efficiency, reduce manual touchpoints, and scale provider operations effectively.

3) Engagement, Retention & Churn

• Develop and execute a comprehensive clinician engagement strategy, incorporating both short-term and long-term initiatives.

• Establish structured feedback loops to gather insights from clinicians and continuously refine their experience at Wheel.

• Identify key investment areas to position Wheel as the top choice for 1099 clinicians, enhancing retention and clinician satisfaction.

• Define and implement strategies to reduce churn, improve clinician responsiveness, and drive sustained engagement.

• Own OKRs and KPIs related to engagement, retention, and churn, ensuring clear visibility into clinician performance and experience.

Who You Are

• 6-10+ years of experience in provider operations, workforce management, or business process design/execution within a high-growth startup or technology driven healthcare organization.

• At least 3+ years of team leadership experience, with a proven ability to effectively manage and develop direct reports to drive business outcomes.

• Expertise in clinical capacity planning and workforce management to optimize clinician supply.

• Strong quantitative and analytical skills, with fluency in Excel/Google Sheets and proficiency in Business Intelligence tools such as Looker, Tableau, Metabase, or Quicksight (SQL a plus)

• A data-driven mindset, able to challenge assumptions, interrogate data, and dive into quantitative problem-solving.

• Proven track record of scaling and optimizing operational workflows, ensuring efficiency while maintaining clinician experience.

• Strong cross-functional collaboration and stakeholder management skills, with the ability to influence across teams while holding them accountable for business results.

• Experience leading high-stakes, cross-functional projects in a fast-paced, ambiguous environment.

• A resourceful, action-oriented self-starter with a bias toward efficiency and continuous improvement.

• Passionate about driving success in a startup environment and making an impact on improving access to healthcare.

Salary and Perks

Pay Range: $130,000 - 170,000 base compensation.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until May 31, 2025. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline. 

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision 

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.