IT Specialist

As an IT Specialist at Windsurf, you will be responsible for enhancing user productivity through software and services, providing technical support for internal IT issues, managing system administration duties, and implementing security best practices across IT systems. Your role is crucial in enabling both our engineering and GTM teams to function efficiently.

To qualify for the IT Specialist position at Windsurf, candidates should have at least 3 years of experience in a technical IT support role and hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Familiarity with Okta administration, JAMF for macOS, and collaboration tools is a must, along with a strong understanding of networking concepts.

The IT Specialist role at Windsurf is an in-person position based in our Austin office. We value teamwork and collaboration, so you will work closely with colleagues face-to-face rather than remotely.

As an IT Specialist at Windsurf, you'll work extensively with Okta for identity management, JAMF for device management, Google Workspace, Microsoft Office 365, and collaboration tools like Slack and Zoom. You'll also be tasked with configuring and maintaining various hardware for employees.

Windsurf is committed to the growth of its employees. As an IT Specialist, you will have opportunities to advance your career through gaining certifications, taking on more responsibilities, and potentially transitioning into senior IT roles as you gain experience within the company.

In answering this question, highlight specific projects or responsibilities where you utilized Okta, emphasizing your skills in identity access management and how you streamlined processes using Okta Workflows.

Discuss your methodical approach to troubleshooting, including first diagnosing the issue, communicating with the user, and ensuring timely resolutions. Mention any tools you use for tracking these requests as well.

Provide details about how you've used JAMF or similar tools to deploy, manage, and support macOS devices. Be ready to discuss any challenges faced and how you resolved them efficiently.

Share a specific instance where you implemented automation in your previous role, detailing the tools, such as scripting languages or workflow automation software, and the resulting improvements in productivity.

Explain the strategies you employ to maintain security, such as regular audits, user training on security protocols, and implementing multi-factor authentication, while discussing the importance of staying updated with the latest security trends.

Discuss your emergency response plan, including immediate troubleshooting steps, communication protocols with affected users, and how you prioritize restoring service while documenting the incident for future analysis.

Mention your experience in setting up and managing these tools, providing support for users, and any integrations you've implemented to enhance user experience.

Identify key networking concepts such as TCP/IP, DNS, and DHCP that are essential for troubleshooting and efficient network management, explaining how they apply in a practical IT setting.

Share your approach to maintaining organized documentation and inventory logs. Mention any specific tools or software used to track IT assets and licenses effectively.

Articulate your interest in Windsurf's mission and technology. Discuss how your skills align with the company's goals and how you see yourself contributing to its success.