Social Media Assistant (Mexico)

As a Social Media Assistant at Wing, your primary responsibilities will include curating and uploading engaging multimedia content, managing daily inquiries, developing content calendars, and collaborating with internal teams on promotional strategies. You'll also moderate online conversations and manage customer feedback, allowing you to establish a strong rapport with our audience.

To qualify for the Social Media Assistant role at Wing, you should have a Bachelor's degree in any field or a certified course in marketing or business. Additionally, a minimum of two years of experience in social media or related fields is necessary, along with excellent English communication skills and proficiency in graphic design software such as Adobe Photoshop and Illustrator.

Yes, the Social Media Assistant position at Wing is entirely remote, allowing you to work from the comfort of your home in Mexico or anywhere in LATAM. This flexible approach is part of our commitment to redefining the future of work and creating a supportive work environment.

A Social Media Assistant at Wing should be proficient in graphic design software including Adobe Photoshop, Illustrator, Sketch, and InDesign. Additionally, familiarity with social media management tools and analytics platforms will greatly help in executing effective campaigns and monitoring audience engagement.

As a Social Media Assistant at Wing, you can look forward to performance incentives, job security, paid training, and opportunities for career growth. Moreover, we have an exceptionally supportive team and foster an inclusive culture, making work enjoyable and rewarding.

Highlight your experience by mentioning the specific platforms you’ve managed, the types of content you've created, and how you’ve engaged with audiences. Emphasize your strategic approach, such as how you analyzed performance metrics to inform your content creation.

Discuss techniques you've used in previous roles, such as collaborating with influencers, running contests, or creating shareable content. Tailor your response to Wing's brand voice and target audience, showcasing your understanding of effective growth strategies.

Explain your approach to addressing negative comments constructively. Describe your method for de-escalating situations, maintaining professionalism, and ensuring customer satisfaction while upholding the brand's reputation.

Mention specific tools you have experience with, such as Hootsuite, Buffer, or Sprout Social for management, and Google Analytics or native platform insights for analytics. Explain how these tools have helped you streamline your processes.

Prepare a detailed account, including the campaign's objectives, strategies, outcomes, and metrics. Highlight your role in the campaign, and what you learned from the experience to demonstrate your capability in contributing to valuable projects.

Talk about your understanding of brand voice and how you apply it when crafting content. Mention any previous experiences that required you to adapt your writing style or conduct research to ensure consistency across all communications.

Discuss how you gather ideas, set timelines, and organize themes for your content calendar. Mention any tools you’ve used and your approach to collaborating with teammates to ensure all content aligns with overarching marketing goals.

Share the specific blogs, podcasts, or influencers you follow to keep your social media knowledge fresh. Describe how you've implemented recent trends into your strategies or campaigns, showing your adaptability and willingness to learn.

Highlight key metrics such as engagement rate, reach, impressions, or conversions. Explain how these metrics impact your strategies and decision-making when planning future campaigns.

Express your interest in Wing’s mission and culture, and how you align with their goals. Mention specific aspects of the role that excite you and how you believe your skills can contribute to the team's success.