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Assistant Property Manager (Gospel Gardens)

WinnCompanies is seeking an Assistant Property Manager to join our team at Gospel Gardens, a 200-unit residential community located in Memphis, TN.


In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.


The selected candidate will adhere to the following schedule: Monday through Friday, from 8:00AM to 5:00PM.


Responsibilities
  • Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
  • Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
  • Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
  • Assist in all facets of physical and financial management as needed and assigned.
  • Act as Property Manager in absence of the Manager for specified amounts of time.
  • Prepare financial reports for the Property Manager, as well as resident correspondence and recertification notices.
  • Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.


Requirements
  • High school diploma or GED equivalent.
  • Minimum of 1 year of relevant work experience.
  • Less than 1 year of supervisory experience.
  • Previous LIHTC & HUD experience.
  • Knowledge of HUD online systems EIV.
  • Knowledge of OneSite, RealPage and Spend Management systems.
  • Experience with various computer systems, including Microsoft Office.
  • Outstanding verbal and written communication skills.
  • Excellent customer service skills.
  • Superb attention to detail.
  • Willingness to learn and be trained.
  • Ability to multi-task in a fast-paced office environment.
  • Ability to work with a diverse group of people and personalities.


Preferred Qualifications
  • Associate's degree.
  • Tax Credit Specialist Certification.
  • Experience in property management.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.


Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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Average salary estimate

$47500 / YEARLY (est.)
min
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$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Property Manager (Gospel Gardens), WinnCompanies

WinnCompanies is excited to announce an opening for an Assistant Property Manager at Gospel Gardens, our charming 200-unit residential community in Memphis, TN. If you have a knack for organization and a passion for serving the community, this role could be a perfect fit for you! You'll work closely with the Property Manager, diving into a variety of tasks that keep our community thriving, from leasing apartments to managing financial reports. Expect a Monday to Friday schedule, allowing you to balance work and personal time. You'll play a vital role, monitoring collections and rent payments, addressing resident inquiries with enthusiasm, and even stepping in as the Property Manager when needed. We want someone who brings a positive attitude and excellent communication skills, as well as the ability to juggle multiple tasks. Previous experience in property management, particularly with LIHTC and HUD, is a plus, but we value a willingness to learn. Why choose WinnCompanies? We’re a mission-driven organization dedicated to creating quality affordable housing and fostering community spirit. You’ll not only have a job you can take pride in, but also a career path with plenty of growth opportunities. Plus, our benefits go beyond the basics, with generous paid time off, a supportive workplace, and programs to fuel your professional development. Join us, and let's make a meaningful impact in the lives of our residents together!

Frequently Asked Questions (FAQs) for Assistant Property Manager (Gospel Gardens) Role at WinnCompanies
What are the main responsibilities of the Assistant Property Manager at Gospel Gardens?

The Assistant Property Manager at Gospel Gardens handles a diverse range of responsibilities. You'll be monitoring collections, managing accounts receivable, and processing rent payments. Additionally, you will be actively involved in leasing apartments, which includes conducting tours, processing applications, and negotiating lease renewals. Providing top-notch customer service to residents and maintaining positive relations will be key to your role. You'll also prepare financial reports and assist with other administrative tasks as directed by the Property Manager.

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What qualifications are required for the Assistant Property Manager role at Gospel Gardens?

For the Assistant Property Manager position at Gospel Gardens, applicants should have at least a high school diploma or GED. It's preferred to have one year of relevant work experience in property management and some supervisory experience is advantageous. Familiarity with LIHTC and HUD regulations, as well as knowledge of property management systems like OneSite and RealPage, will help you excel. Additionally, candidates should demonstrate outstanding communication skills, attention to detail, and a willingness to learn and grow.

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In what capacity can an Assistant Property Manager step in at Gospel Gardens?

At Gospel Gardens, the Assistant Property Manager has the important opportunity to act as the Property Manager during their absence. This responsibility allows you to take a leadership role, ensuring that the community’s operations run smoothly. You’ll step up to handle tasks from leasing decisions to managing resident concerns, providing you with invaluable experience and insight into property management.

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What benefits does WinnCompanies offer to employees in the Assistant Property Manager position?

WinnCompanies provides a robust benefits package to support its employees, including generous time off policies, 401(k) matching options, and comprehensive health plan availability. As an Assistant Property Manager, you will enjoy paid sick leave, tuition reimbursement programs, and various tools for professional development. There are also wellness programs and employee discounts available that benefit your health and finances, contributing to a fulfilling work-life balance.

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How can the Assistant Property Manager ensure positive resident relations at Gospel Gardens?

To foster positive resident relations, the Assistant Property Manager at Gospel Gardens should focus on delivering excellent customer service. By promptly responding to resident inquiries and actively addressing any issues, you’ll build trust and rapport within the community. Additionally, engaging with residents through community events or feedback sessions can help create a welcoming atmosphere. Your ability to empathize and communicate effectively will be essential in enhancing the overall resident experience.

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Common Interview Questions for Assistant Property Manager (Gospel Gardens)
Can you describe your experience managing resident concerns as an Assistant Property Manager?

When responding to this question, share examples of past encounters where you addressed resident issues effectively. Highlight your communication skills and problem-solving abilities. Discuss specific instances where you turned a negative situation into a positive outcome, demonstrating your commitment to customer service.

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How do you prioritize tasks in a busy property management office?

In your answer, explain your approach to organization and time management. Discuss methods you use to prioritize responsibilities, such as using lists or software tools, and emphasize your capability to multitask while maintaining quality in your work.

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What software tools are you familiar with that are relevant to the Assistant Property Manager role?

Mention specific property management software such as OneSite or RealPage that you have used. If you have experience with HUD systems or EIV software, provide examples of how you've utilized these tools to enhance operational efficiency.

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How do you handle leasing applications and what steps do you take to ensure accuracy?

Outline the steps you take in the leasing process, from receiving applications to verifying income and background checks. Detail how attention to detail and adherence to compliance guidelines are crucial to achieving operational accuracy.

Join Rise to see the full answer
Why do you want to work at Gospel Gardens with WinnCompanies?

This is your chance to showcase your knowledge about the company and its mission. Express your alignment with WinnCompanies’ values and your enthusiasm for contributing to the community. Highlight why building affordable housing and positively impacting residents resonates with you.

Join Rise to see the full answer
Describe a time when you had to enforce a collection policy. How did you handle it?

Share a specific situation where you faced challenges enforcing collection policies. Discuss how you communicated with residents about payment expectations and any strategies you employed to ensure compliance while maintaining a respectful relationship.

Join Rise to see the full answer
What techniques do you use to maintain positive communications with residents?

Discuss strategies such as regular check-ins, face-to-face interactions, and utilizing technology for effective communication. Emphasize your belief in transparency and the importance of being approachable and available.

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How do you manage your time while dealing with multiple service requests?

Illustrate your method for tracking service requests and prioritizing them based on urgency and impact. Mention the tools you use for organization and how you communicate the status of requests with residents.

Join Rise to see the full answer
What do you believe is the most important quality for an Assistant Property Manager?

Indicate the importance of great communication skills, as this role requires constant interaction with residents and team members. Highlight other qualities such as organization, empathy, and a strong work ethic.

Join Rise to see the full answer
How would you handle a situation where a resident is unhappy with a policy?

Explain your approach to conflict resolution, including listening carefully to the resident’s concerns, explaining the reasoning behind the policy, and exploring possible solutions or compromises to address their unhappiness.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
March 22, 2025

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