Leasing Consultant I (Overlook at West Hill)

As a Leasing Consultant I at WinnCompanies, you'll be responsible for a variety of leasing and marketing activities. Your day-to-day tasks will include interacting with prospective and current residents, organizing property tours, qualifying leads, and managing lease documentation. You'll also maintain relationships with local businesses and assist in ensuring excellent customer service to our residents at Overlook at West Hill.

To apply for the Leasing Consultant I position at Overlook at West Hill, you should have at least a high school diploma or GED equivalent. A 1-3 year background in a related field is preferred, as well as experience with Microsoft Office applications. Strong customer service skills and the ability to multitask in a fast-paced environment are key qualifications that will help you succeed in this role.

The Leasing Consultant I at WinnCompanies plays a crucial role in enhancing resident satisfaction by providing exceptional service throughout the leasing process. By ensuring effective communication, addressing resident requests promptly, and cultivating a welcoming environment, you will create positive experiences for new and current residents at Overlook at West Hill, fostering a strong community spirit.

The salary range for the Leasing Consultant I position at WinnCompanies varies between $18.00 to $20.00 per hour, depending on your experience and qualifications. This competitive pay rate reflects the skills and dedication needed to excel in this role while allowing you to work in a fulfilling part-time capacity.

While prior real estate sales experience is preferred, it is not strictly necessary. The Leasing Consultant I role at Overlook at West Hill values strong communication and customer service skills, so candidates with a willingness to learn and a passion for the field may also find success in this position.

When answering this question, focus on your relevant experience, highlighting your ability to engage with prospective tenants, manage leasing paperwork, and provide stellar customer service. Share examples of when you successfully increased occupancy rates or resolved tenant concerns.

Emphasize the importance of understanding resident needs and providing prompt, thoughtful responses. Share a scenario where you went above and beyond for a resident, demonstrating your commitment to service excellence at Overlook at West Hill.

Discuss your knowledge of local market trends and your ability to use marketing tools effectively. Share strategies like networking with local businesses, hosting community events, or utilizing social media to attract new residents to the Overlook at West Hill community.

Illustrate your multi-tasking skills and organize your time effectively. Discuss a method that works for you, such as creating a daily task list and setting short-term goals to ensure everything is managed efficiently while maintaining quality service.

Be sure to mention any experience with property management software like Yardi or RealPage, and highlight your proficiency in Microsoft Office applications. If you have certifications, like NALP, be sure to include those as well.

Reflect on your conflict-resolution skills. Share an example of a challenging situation, detailing how you listened to the resident's concerns, communicated effectively, and worked towards a solution that satisfied both parties.

Focus on communication, responsiveness, and creating a welcoming atmosphere. You might mention the importance of aligning expectations from the beginning and maintaining transparency throughout the leasing process.

Discuss your proactive approach to professional development, such as attending workshops, following industry news, or joining professional organizations to remain informed about regulatory changes that impact leasing and property management.

Talk about your organizational skills and communication strategies when handling service requests. Describe how you prioritize tasks and ensure timely follow-up, contributing to overall resident satisfaction.

Express your enthusiasm for the role and the company’s commitment to affordable housing. Highlight how your values align with the mission of WinnCompanies and how you believe you can make a positive impact on resident experiences at Overlook at West Hill.