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NC Medicaid Consultant

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?


If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.


At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

 

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

 

 

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.


Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.


POSITION SUMMARY:


World Relief Durham is seeking proposals for a Lead Consultant to assist with effective implementation and growth of NC Medicaid managed care services, offer assessment and strategic planning services, in collaboration with other key stakeholders to be identified.


Responsibilities:
  • The ideal scope of work to include:
  • Conduct an in-depth assessment to strengthen World Relief's capacity and program quality.
  • Collaborate with stakeholders to define specific goals and priority areas, assess the organization's viability for Medicaid managed care integration, and draft a detailed timeline and phased implementation plan.
  • Identify and collaborate with key stakeholders (e.g. NC Medicaid, Alliance Health).
  • Draft a strategic plan tailored to the specific needs of the organization, outlining goals, priority areas, and a phased implementation timeline.
  • Conduct a thorough review of contracts, job descriptions, policies, procedures, workflow processes, communication structures, IT systems, reporting mechanisms, program management, billing procedures, and specialty services.
  • Provide holistic training for staff in critical areas such as workflow assessment, communication, IT systems, reporting, program management, and billing to ensure compliance and best practices. Proposed tasks to include:
  • Lead the collaboration with stakeholders to identify goals and priority areas. 
  • Conduct analysis to assess World Relief’s current capacity and benchmarks to meet.
  • Develop a detailed timeline and phased implementation plan.
  • Craft a project schedule that outlines tasks, dependencies, and milestones to ensure a structured approach to the implementation process.
  • Provide comprehensive oversight from inception to conclusion. 
  • Develop a detailed project plan delineating tasks, timelines, and resource allocation.
  • Support the review of contracts, job descriptions, policies, and procedures.
  • Collect and analyze data


Requirements:
  • Medicaid Expertise: Deep knowledge of NC Medicaid managed care, including eligibility criteria, billing codes, and reimbursement rates specific to mental health services for refugees and immigrants (specifically, interactive complexity and other related dynamics).


Preferred Qualifications:
  • Data Analysis and Reporting: Skills in collecting, analyzing, and reporting data to track program outcomes and meet NC Medicaid reporting requirements.
  • Familiarity with Electronic Health Records systems.  Although we have already selected Ritten as our EHR, the consultant should be proficient with and able to advise on how it can best integrate with workflows, billing, reporting, and data management.   
  • HIPAA and HITECH expertise to ensure that what is being set up is fully compliant.
  • Health Care Billing including 835 and 837 EDI files. The consultant should help establish efficient billing processes for NC Medicaid mental health services. They should guide in implementing and managing 837 electronic claim submissions and 835 electronic remittance files. The consultant should help develop procedures for "scrubbing" claims before submission to ensure accuracy and reduce claim denials. They should also assist in developing a system for managing claim denials and appeals.



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CEO of World Relief
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What You Should Know About NC Medicaid Consultant, World Relief

Are you ready to make a meaningful impact in the lives of vulnerable populations? Join World Relief as an NC Medicaid Consultant in beautiful Durham, NC! This is more than just a job; it's an opportunity to stand up for the rights of those who need it most. At World Relief, we are dedicated to addressing global crises and supporting families and communities. As an NC Medicaid Consultant, you'll lead the charge in implementing and growing Medicaid managed care services, working closely with key stakeholders like NC Medicaid and Alliance Health. Your insights will help shape strategic planning, conduct thorough assessments of our current capacities, and create focused action plans. With your deep understanding of Medicaid eligibility, billing codes, and mental health service dynamics, you'll develop a streamlined process for compliance and best practices. We are looking for someone passionate, knowledgeable, and determined to harness their skills to create real change. If you are filled with compassion and a desire to advocate for those who are often overlooked, this role is perfect for you. Help us fulfill our mission of engagement, community strengthening, and holistic support at World Relief and be part of a team that is dedicated to making the world a better place, one life at a time.

Frequently Asked Questions (FAQs) for NC Medicaid Consultant Role at World Relief
What are the main responsibilities of the NC Medicaid Consultant at World Relief?

As the NC Medicaid Consultant at World Relief, your key responsibilities include conducting in-depth assessments to strengthen the organization's capacity, collaborating with stakeholders to establish specific goals and priority areas, and drafting detailed strategic plans tailored to the organization’s needs. You'll also review existing contracts, job descriptions, and policies while providing essential training for staff on compliance and best practices.

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What qualifications do I need to be an NC Medicaid Consultant at World Relief?

To be successful as an NC Medicaid Consultant at World Relief, you should have deep knowledge of NC Medicaid managed care, particularly in mental health services. Additionally, skills in data analysis and reporting are crucial, along with familiarity with Electronic Health Records systems and expertise in HIPAA and HITECH compliance. Experience in health care billing processes, including knowledge of 837 and 835 EDI files, is also highly beneficial.

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How does World Relief support the NC Medicaid Consultant role?

World Relief offers the NC Medicaid Consultant essential support through collaboration with key stakeholders, including NC Medicaid and Alliance Health. The organization provides a well-structured environment allowing for a straightforward implementation of Medicaid services and offers resources for staff training to ensure compliance and enhance program quality.

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What is the expected impact of the NC Medicaid Consultant's work at World Relief?

The work of the NC Medicaid Consultant at World Relief is expected to significantly enhance the organization's capacity to provide mental health services for refugees and immigrants. By developing structured implementation plans and improving workflows, you can help ensure that vulnerable populations receive the essential care and support they need.

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Can you explain the collaborative nature of the NC Medicaid Consultant position at World Relief?

The NC Medicaid Consultant position is highly collaborative, requiring you to work closely with various stakeholders to identify goals and areas for improvement. Your role involves facilitating discussions, gathering insights, and crafting strategic plans that incorporate input from diverse perspectives within the organization and community.

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Common Interview Questions for NC Medicaid Consultant
Can you explain your experience with NC Medicaid managed care?

When answering this question, highlight your specific experiences with NC Medicaid, particularly any roles where you directly managed or implemented care services. Discuss your familiarity with the eligibility criteria and billing processes, providing examples of how you've navigated challenges in the past.

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How do you ensure stakeholder engagement in project planning?

To ensure effective stakeholder engagement, emphasize your strategies for communication and collaboration. Discuss methods you’ve used in the past to gather feedback from stakeholders and how you incorporate their insights into your project plans.

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What strategies do you use for data analysis in healthcare settings?

Explain your approach to data analysis, including specific tools and techniques you've utilized to collect and interpret data. Provide examples of how your analysis has informed decision-making or improved program outcomes, particularly related to Medicaid services.

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Describe your understanding of HIPAA and HITECH regulations.

When answering, discuss your familiarity with HIPAA compliance mandates and the significance of patient privacy and security. Highlight your experience in implementing practices that adhere to HITECH regulations, ensuring that all processes involving electronic health information meet required standards.

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How do you handle program management challenges in your previous roles?

Address this question by providing examples of specific challenges you faced in program management and outlining the steps you took to resolve them. Discuss your problem-solving skills, flexibility, and proactive approach to overcoming obstacles.

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What is your process for training staff on new systems or policies?

Outline your training methodology, emphasizing how you assess staff needs and create tailored training sessions. Provide examples of successful training initiatives you've implemented that resulted in improved staff performance and compliance.

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How do you approach strategic planning for Medicaid services?

Describe your strategic planning process, including conducting assessments, engaging stakeholders, and setting measurable goals. Share any frameworks or models you use to ensure a thorough and effective planning process.

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What is your experience with health care billing and navigating claim denials?

Discuss your familiarity with health care billing processes, specifically regarding Medicaid. Share how you've addressed claim denials and the processes you've implemented to reduce errors and enhance submission accuracy.

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Can you explain a time when you had to collaborate with multiple stakeholders?

Provide a specific scenario where you successfully collaborated with different stakeholders, explaining your strategy for aligning various interests and ensuring effective communication throughout the project.

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Why are you interested in working for World Relief as an NC Medicaid Consultant?

When answering this question, connect your passion for making a difference with the mission of World Relief. Emphasize how your values align with the organization's commitment to supporting vulnerable communities and how this role will allow you to use your skills for positive change.

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World Relief is a nonprofit Evangelical Christian humanitarian organization, the humanitarian arm of the National Association of Evangelicals and a leading refugee resettlement agency headquartered in Baltimore, Maryland.

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Contract, on-site
DATE POSTED
January 11, 2025

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