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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Service Experience Consultant, Visa

Join Visa as a Service Experience Consultant in beautiful Ashburn, where your expertise in Money Movement payment services will play a pivotal role in facilitating seamless fund transfers worldwide. In this exciting position, you’ll work with our cutting-edge push payment technology and innovative account aliases like email addresses and mobile phone numbers. As a key player in the North America Service Experience team, you'll blend business acumen with functional and technical knowledge, making you an invaluable contributor to our projects and initiatives. You’ll engage with cross-functional teams from Client Services to Technology, leading collaborative efforts that enhance client experiences. Taking charge of moderately complex tasks, you will independently drive initiatives that impact clients while ensuring operational excellence. Your role includes being a subject matter expert in Money Movement, overseeing everything from API integration to deployment strategies. Leveraging your communication skills, you will build strong partnerships and develop training material to ensure our teams are equipped to deliver exceptional service. You’ll bring your self-motivation and adaptability to a dynamic environment, confidently tackling challenges and facilitating improvements. So, if you’re looking for an opportunity where you can make a real difference and showcase your expertise at Visa, the Service Experience Consultant position is for you. This hybrid role provides flexibility, with the expectation of in-office days determined by your Hiring Manager. Join us and help shape the future of payment services!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the primary responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your primary responsibilities include engaging in product development phases, leading cross-functional initiatives, and serving as a Money Movement subject matter expert. You’ll collaborate with various teams to enhance client engagement and support processes, ensuring effective communication and operational excellence.