Account Manager - Minneapolis

As an Account Manager at Zen Educate, your primary responsibilities will include managing a diverse portfolio of US school partnerships, generating educator roles, upselling Zen's products and services, and ensuring educator satisfaction within their placements. You'll also play a vital role in reporting trends and insights from the schools you work with, collaborating closely with our Product team to optimize our offerings.

While previous experience in account management, sales, or partnerships is beneficial for the Account Manager position at Zen Educate, we are open to applicants from various backgrounds, especially if you have a passion for education. A coachable attitude, strong communication skills, and a drive for continuous learning will also make you a great fit for our team.

Zen Educate is committed to investing in your personal and professional development. As an Account Manager, you’ll receive ongoing training, feedback, and coaching to enhance your skills. We promote an engaging work environment where you can learn from experienced colleagues, take on new challenges, and grow your career within a high-growth tech startup.

The work culture at Zen Educate is collaborative, dynamic, and supportive. As an Account Manager, you'll be part of a passionate team focused on making a positive impact in education. We celebrate successes together and foster a culture that values diverse perspectives and experiences, ensuring everyone feels respected and empowered to contribute.

The Account Manager role at Zen Educate is unique because it allows you to blend a passion for education with innovative technology. You'll have the chance to directly influence the educational experiences of students while also supporting educators. Moreover, with our recent funding and growth trajectory, you’ll be part of an exciting journey as we expand our impact in the US and UK markets.

In managing and growing a portfolio of school partnerships, I would prioritize building strong, trust-based relationships with school representatives to understand their needs. Regular check-ins, tailored communication, and being responsive to feedback would be crucial strategies. Utilizing data to identify trends and proactively addressing any challenges would also help solidify these partnerships.

Handling difficult conversations requires empathy and active listening. I would approach such situations by acknowledging the concerns of the school partners or educators, validating their feelings, and collaborating on solutions. Keeping the conversation respectful and focused on resolution is key to maintaining strong relationships.

In a previous role, I was able to upsell a training program to a key account by identifying their needs for enhanced staff development. I scheduled a meeting to present the tailored benefits of the program, aligning it with their current needs. By providing success stories and demonstrating potential ROI, I secured a buy-in and expanded our partnership.

Feedback is essential in account management, as it fosters continuous improvement and strengthens partnerships. I actively seek feedback from both school partners and educators, using their insights to optimize our services. Sharing positive feedback within the team also helps recognize successes and motivate everyone involved.

Coaching an educator involves understanding their strengths and areas for growth. I would start by providing constructive feedback based on observations from their time in the classroom. Creating a supportive environment for discussion and offering resources or training opportunities tailored to their needs would also help them thrive.

Empathy is the most important quality for an Account Manager at Zen Educate. Understanding the unique needs of both schools and educators allows me to build meaningful connections and tailor our approach for maximum impact. This focus on empathy leads to stronger partnerships and ultimately better outcomes in education.

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. I often use tools like to-do lists or digital project management systems to keep track of deadlines. Regularly reviewing priorities allows me to adapt as needs evolve and ensure that critical tasks are completed promptly.

To stay organized while managing multiple accounts, I rely on digital tools such as CRM systems to track interactions, tasks, and deadlines. Setting routine reminders for follow-ups and maintaining a prioritized task list for each account helps me stay on top of all ongoing initiatives while ensuring nothing falls through the cracks.

Success in partnerships can be measured through various KPIs such as customer satisfaction, retention rates, and the overall impact on student outcomes. I believe in regularly surveying partners to gather feedback and analyze data that reflects the effectiveness of our collaborations. Celebrating mutual successes also reinforces the value of the partnership.

I am motivated to work in the education sector because I believe in the transformative power of education for students and communities. Seeing the positive impact that effective educators can have on students' lives inspires me to contribute to solutions that enhance educational access and quality. I'm passionate about creating positive changes that ensure future generations have better opportunities.