Site Operations Manager

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About the Role

We’re seeking a Site Operations Manager to drive operational excellence for our retail, restaurant, and healthcare partners. In this role, you will serve as the operational voice in the rollout of the Zipline Network, ensuring seamless integration into existing workflows, and enhancing overall efficiency for our partners.

You’ll work closely with Product, Customer Success, Flight Test, and Engineering teams to refine, test, and validate our solutions, ensuring they meet partner needs while delivering exceptional results. Your expertise in new system implementations will be critical in defining workflows, ensuring regulatory compliance, and facilitating successful adoption. From validating operational feasibility to developing training materials and onboarding playbooks, your contributions will have a direct impact on partner success and operational performance.

If you have a passion for system rollouts, workflow optimization, and driving operational efficiency, we want to hear from you.

Location: This role is an in-person opportunity located out of our South San Francisco, CA HQ. We are open to relocation! 

What You’ll Do

• Serve as the operational lead for implementing Platform 2 commercial operations, ensuring that changes align with workflows, compliance requirements, and efficiency goals.
• Work with partner operations teams to gather insights and define requirements for system integrations.
• Develop and maintain SOPs, workflows, and training materials to support smooth adoption of new processes and tools.
• Identify and drive critical milestones for partner implementations, ensuring smooth and timely execution.
• Execute testing and validation of new features, processes, and tools before deployment to partners.
• Research and implement industry-specific compliance processes, ensuring adherence to relevant regulations and Zipline’s quality standards.
• Collaborate with internal teams to prioritize and translate partner feedback into actionable product improvements.
• Lead operational testing and validation for new packaging and delivery processes to ensure quality and compliance.
• Analyze operational data to identify inefficiencies in partner workflows and implement targeted improvements.
• Create and execute onboarding roadmaps and playbooks to streamline partner integration and drive faster adoption.

What You’ll Bring

• 3+ years of operational experience in healthcare (preferably pharmacy or laboratory), restaurants, or retail.
• Strong ability to bridge operational and technical teams, ensuring that system implementations align with on-the-ground workflows.
• Demonstrated experience leading new system rollouts, ensuring compliance, workflow integration, and operational efficiency.
• Experience in training development, process documentation, and change management to support system adoption.
• Strong analytical skills with the ability to identify inefficiencies and implement data-driven improvements.
• Excellent communication and stakeholder management skills, with the ability to advocate for operational needs within cross-functional teams.
• A proactive problem-solving mindset, capable of navigating complex operational challenges and driving continuous improvement.
• Bonus: Familiarity with healthcare compliance standards (e.g., HIPAA, CAP, CLIA, or FDA regulations) and their impact on operational procedures.
• Willingness to travel up to 50% to support partner operations and engagements.
• Eligibility to work in the U.S.

What Else You Need to Know   

The starting cash range for this role is $120,000 - $150,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!