Territory Manager - job 1 of 2

As a Territory Manager at 2020 Companies, your primary responsibilities will include welcoming new merchants, educating them about the credit services offered by our client, and driving merchant awareness within your territory. You’ll meet up to 35 retailers each day and provide valuable insights while addressing any objections they may have. Creating strong business relationships and effectively tracking your activities are also crucial elements of this role.

To become a successful Territory Manager at 2020 Companies, you need at least a high school diploma or equivalent experience. A minimum of six months of sales, promotion, retail, or marketing experience is preferred. Strong communication skills, a commitment to customer satisfaction, and the ability to multitask in a fast-paced environment are essential attributes for this role.

Territory Managers at 2020 Companies earn an hourly wage of $23 along with a potential monthly bonus of 10%. Additionally, you'll receive mileage reimbursement for travel, paid training, health, dental, and vision insurance, a 401K program, and paid time off, including holidays. You’ll also enjoy next-day pay options with DailyPay!

A typical day for a Territory Manager at 2020 Companies involves traveling within your assigned territory to visit up to 35 merchants in a day. Expect about 50% of your time to be spent in-store, where you will engage with merchants, provide product training, collect feedback, and implement point-of-purchase signage. The position often requires proactive planning of store visits and may involve some longer travel durations.

At 2020 Companies, we're dedicated to your personal and professional development. As a Territory Manager, you will have various opportunities for growth, including career pathing, professional assignments, and training initiatives that cater to your aspirations. Our inclusive culture supports diverse talents, enabling you to evolve and thrive within the organization.

To engage a new merchant effectively, I would first research their business to tailor my approach, focusing on how our services could specifically benefit them. Building rapport is key, so I would initiate a friendly conversation before diving into the specifics, demonstrating real-world examples of how other merchants have succeeded using our credit services.

When faced with objections, it’s important to actively listen to the merchant's concerns. I would empathize with them and provide evidence of the benefits from using our services, including testimonials and data. Clear communication and patience are vital, as these interactions often require building trust over time.

Absolutely! In my last role, I achieved sales targets by creating a structured plan for merchant visits and diligently tracking my interactions. I focused on relationship-building, which led to repeat business and referrals. By using strategic scheduling and thorough follow-up, I not only met but exceeded my quarterly goals consistently.

Staying organized in my territory is crucial. I use digital tools to log visits, schedule appointments, and track merchant feedback. A well-maintained calendar and a checklist help ensure I prioritize tasks based on urgency and importance, supporting me in visiting the maximum number of retailers effectively.

Promoting the value of a product begins with a clear understanding of its benefits. During visits, I focus on discussing how the product directly addresses customer needs. I would share metrics that illustrate return on investment and gather feedback that highlights success stories from similar businesses to build credibility.

One of the most challenging aspects is managing your own time effectively while balancing numerous merchant visits and administrative tasks. I prioritize my work by planning in advance and being adaptable to last-minute changes, ensuring I achieve all my visit goals while maintaining high-quality interactions.

I track my performance metrics by regularly documenting visit outcomes, merchant feedback, and my sales achievements in a spreadsheet or CRM tool. Analyzing these metrics allows me to identify areas for improvement and helps me adjust my strategies for future visits to ensure I meet or exceed my goals.

My approach to training a new merchant would involve a structured walkthrough of our services, starting with an overview followed by specific features that align with their business model. I would utilize visual aids or demonstrations if applicable, ensuring I leave room for questions to ensure comprehension and engagement.

Team collaboration is vital to my success; sharing insights and best practices with colleagues can enhance our overall performance. I value input from team members, fostering an environment where we can learn from each other’s experiences, which ultimately leads to stronger strategies in fieldwork.

Maintaining customer confidentiality is paramount. I follow all organizational protocols and legal guidelines regarding data protection. This involves securely storing sensitive information and ensuring that any discussions about a merchant's business operations are held discreetly, thus fostering trust and professionalism.