Inbound Sales Representative

As an Inbound Sales Representative at A Place for Mom, your primary responsibilities include handling inbound pre-screened leads, conducting consultation calls with families, and providing them with tailored options for senior care. You will act as a liaison between families and senior housing communities, ensuring that every family receives a personalized experience during their search for care.

To be a successful Inbound Sales Representative at A Place for Mom, you should have at least two years of inside sales or inbound call center experience. A proven track record of exceeding sales targets, strong multitasking skills, and proficiency in basic computer applications are essential. You must also have the ability to work well in a remote setting and successfully complete the new hire training program.

Success as an Inbound Sales Representative at A Place for Mom is measured by achieving daily production benchmarks, which include the number of inbound and outbound calls made, plus the successful referral of families to communities and scheduling tours. Your effectiveness will directly impact the number of families who find the right care solution through our service.

As an Inbound Sales Representative at A Place for Mom, you will work a 40-hour schedule. While the position is remote, your shifts may require flexibility, including evenings, weekends, and some holidays, in alignment with business needs. Being adaptable is key to thriving in this fast-paced environment.

New hires for the Inbound Sales Representative position at A Place for Mom will undergo a comprehensive training program designed to equip you with the necessary skills to succeed. The training covers our company's mission, the specifics of senior care options, sales techniques, and our internal tools, ensuring you're ready to assist families effectively.

When answering this question, focus on specific metrics or achievements from your past positions that relate to sales success. Highlight how you exceeded targets or adapted to challenges, demonstrating your commitment to achieving results, which is crucial for the Inbound Sales Representative role at A Place for Mom.

For this question, share examples of challenging conversations you've encountered. Emphasize your approach of remaining calm, empathetic, and solution-oriented. This demonstrates the caring nature and problem-solving skills necessary for an Inbound Sales Representative at A Place for Mom.

Discuss practical strategies that include tools or software you've used to maintain organization. Mention your ability to prioritize tasks based on urgency and importance, showcasing your multitasking skills essential for the Inbound Sales Representative role.

Talk about your approach to active listening in consultation calls and your efforts to ask the right questions to uncover client needs. Mention how you adapt your approach to provide personalized solutions, which is vital for a position at A Place for Mom.

Your answer should reflect your alignment with the company's mission and values. Share what excites you about helping families during their search for senior care and how A Place for Mom’s commitment to empathy and teamwork resonated with your career goals.

Highlight your openness to constructive criticism and provide examples of how you've implemented feedback in previous roles to enhance your sales techniques or process. This shows your growth mindset, which is valuable in the Inbound Sales Representative role.

Demonstrate your understanding of the senior care industry, discussing its complexities and the sensitivity required when dealing with clients. Show that you appreciate the importance of providing accurate information and supportive guidance, as expected from an Inbound Sales Representative at A Place for Mom.

Prepare to share a specific example, outlining the goal, the actions you took, and the eventual outcome. This illustrates your ability to not only meet but exceed expectations, which is essential for the sales-focused role at A Place for Mom.

Discuss intrinsic motivators, like helping others or personal growth, and how they align with A Place for Mom’s mission. This shows that your values match the company’s, ensuring you stay motivated in the Inbound Sales Representative role.

In your response, talk about the importance of building rapport and demonstrating empathy. Share techniques you would use to create an open, trustworthy environment for families, which is essential for an Inbound Sales Representative at A Place for Mom.