Hollister - Key Lead, Terre Haute Center - job 1 of 2

The Key Lead at Abercrombie & Fitch Co. in Terre Haute is responsible for ensuring customers receive a top-notch in-store experience. This includes acting as the Floor Supervisor, coaching Brand Reps and Stock Associates, and maintaining efficient store operations.

For the Key Lead role at Abercrombie & Fitch Co., a High School Diploma or G.E.D. equivalent is preferred. Retail experience of at least one year is recommended, but no supervisory experience is necessary. Strong customer focus and adaptability are key traits for success.

A Key Lead at Abercrombie & Fitch Co. can expect to work approximately 12-16 hours weekly. Availability on weekends and holidays is essential, particularly during peak seasons when hours may increase to support store operations.

Abercrombie & Fitch Co. is dedicated to its associates by offering a variety of benefits, including competitive incentives, flexible schedules, training and development programs, and opportunities for career advancement, all aimed at fostering individual growth and team success.

As a Key Lead at Abercrombie & Fitch Co., you'll be part of a supportive and inclusive team environment. The company emphasizes diversity and inclusion, encouraging each associate to thrive and celebrate their individuality while working towards common goals.

When discussing your leadership style, highlight how you prioritize open communication, support, and mentorship. Explain that you believe in inspiring your team through collaboration and fostering a positive store atmosphere.

Share a specific instance where you took the initiative to address a conflict, detailing how you listened to both parties, mediated the conversation, and found a solution that satisfied everyone involved, demonstrating your interpersonal skills.

Discuss techniques you would implement to enhance the customer experience, such as engaging with customers, understanding their needs, and creating a welcoming environment through visual merchandising and team collaboration.

Explain your approach to staying informed on fashion trends, whether it's through industry publications, social media, or participating in fashion events, highlighting your passion for the brand and its audience.

Emphasize that teamwork is crucial for a streamlined operation, where each team member can contribute their strengths to enhance overall performance, creating a cohesive and efficient atmosphere that benefits both associates and customers.

Share your techniques for maintaining composure under stress, such as prioritizing tasks, delegating responsibilities, and remaining approachable to your team to foster collaboration during busy shifts.

Provide a specific example showcasing your commitment to exceptional customer service, detailing the situation, your proactive approach, and the positive outcome that resulted from your actions.

Discuss your training approach, focusing on patience, clear communication, and providing constructive feedback, ensuring that they feel supported and confident in their new role.

Talk about qualities like leadership, strong communication, adaptability, and a focus on customer service, explaining how each contributes to the success of the store operations and team dynamics.

Discuss the importance of having candid conversations with the team member, setting clear expectations, offering support or additional training, and setting a follow-up plan to monitor their progress.