Hollister - Key Lead, Orland Square

As a Key Lead at Hollister in Orland Square, your primary responsibility is to ensure that the customers receive an exceptional in-store experience. This involves acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates. You'll also be responsible for driving store performance through customer engagement while achieving daily sales goals.

To apply for the Key Lead position at Hollister, candidates should ideally have a High School Diploma or G.E.D. equivalent. While at least one year of retail experience is preferred, supervisory or managerial experience is not a requirement. The perfect candidate should have strong customer focus, communication skills, and a keen sense of fashion trends.

A Key Lead at Hollister can expect to work around 12-16 hours per week, though this may vary weekly. Importantly, required availability includes weekends and certain holidays. During peak shopping times, hours may increase to accommodate the needs of the business.

At Hollister, we believe in the growth of our associates. As a Key Lead, you’ll have various opportunities for career advancement within Abercrombie & Fitch Co. We encourage personal development through training and mentorship, with pathways to further leadership roles available.

Key Leads at Hollister can look forward to a variety of benefits including competitive incentives like a quarterly sales bonus, a generous merchandise discount, and eligibility to participate in comprehensive benefits designed to suit personal lifestyles. Moreover, we promote a culture that values diversity and inclusion.

When discussing your leadership style for the Key Lead position, emphasize collaboration and coaching. Share how you motivate team members and provide constructive feedback to drive performance.

Discuss specific strategies that you use to engage customers, such as personalized interactions, attentive service, and addressing any issues promptly to enhance the shopping experience.

Highlight your understanding of product knowledge and customer engagement techniques. Explain how analyzing sales trends can help you motivate your team to achieve more.

Prepare to share a specific instance where you utilized strong communication skills to resolve a customer complaint, turning a potentially negative experience into a positive one.

Discuss your time management skills and how prioritizing tasks can enable you to effectively manage customer inquiries, stock organization, and team management simultaneously.

Express your passion for fashion and customer service, as well as your desire to contribute to a vibrant team culture at Hollister, aligning with Abercrombie & Fitch Co.’s values.

Highlight the importance of fostering a welcoming environment for everyone. Share how diverse perspectives can enhance customer experiences and strengthen team dynamics.

Explain your approach to setting clear, achievable objectives for your team along with regular motivation through feedback and recognition of their achievements.

Share any relevant experiences you have had with visual displays and how you believe they can influence customer purchasing behaviors.

Describe your methods for staying updated on current fashion trends, whether through research, social media, or personal interactions within the industry, emphasizing how this knowledge can help inform your approach as a Key Lead.