Solutions Engineer III
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
The Solutions Engineer (SE) plays a crucial technical role within a highly specialized sales team focused on driving sales performance and ensuring customer satisfaction. This role primarily entails providing pre-sales technical support for the implementation of products, applications, and solutions. Key activities include delivering presentations, demonstrating products, assessing the applicability of F5 solutions, and developing comprehensive account plans.
Primary Responsibilities:
- Serve as a trusted advisor by delivering technical expertise through sales presentations, solution designs, demonstrations, and proof of concepts.
- Design and configure solutions and systems engineering configurations.
- Maintain an advanced level of technical knowledge of F5 products, relevant industry trends, and sales proficiency.
- Design and communicate the technical and business value of F5 solutions in comparison to competitors.
- Develop technical solutions to address customer business problems or create new service offerings.
- Contribute to the creation and support of content for customers and partners, including presentations, white papers, and use cases.
- Keep abreast of the competitive landscape and share insights with peers.
- Foster a collaborative team environment by sharing best practices, successes, and building lasting relationships.
- Negotiate effectively and manage conflict resolution.
- Handle Change Request (CR) and Customer Special Request (CSR) cases on behalf of customers.
- Uphold F5’s Business Code of Ethics and promptly report any violations of the code or company policies.
- Perform other related duties as assigned.
Customer Support Activities:
- Clearly articulate the F5 sales strategy, messaging, and value proposition in alignment with customer business objectives.
- Build and maintain trusted advisor relationships with customer technology staff and management.
- Deliver exceptional customer service during both pre-sales and post-sales activities.
- Present sales pitches and technical details effectively to both CxO-level executives and detailed technical staff.
- Utilize Salesforce.com for managing opportunities and named accounts.
- Collaborate with the sales team to develop and manage Technical Account Plans and/or Territory Account Plans.
- Leverage F5 organizational resources effectively.
- Utilize SE tools such as CSR, Idea, Hive, Mainstreet, and others.
- Identify and qualify technical opportunities.
- Influence sales strategy.
- Assess the viability of opportunities and map out account political structures.
Channel Support Activities:
- Support F5 channel partner sales initiatives.
- Provide sustainable training for channel partners on F5 solutions and competitive differentiation.
- Offer technical expertise and oversight to channel partners as needed.
- Proactively provide consultative support.
- Collaborate with Channel and Sales management to establish and qualify channel partners' capabilities to sell F5 solutions.
Post Sales Activities:
- Understand and follow the escalation process.
- Partner with F5 Technical Support and customers/partners to resolve issues.
Knowledge, Skills, and Abilities:
- Expert written and oral communication skills.
- Mastery in presentation skills.
- Proficiency with MS Office suite or Works.
- Strong background in system administration with UNIX, Microsoft, or application knowledge.
- Network design expertise.
- Demonstrate expert knowledge in targeted technologies and industry trends.
- Proficiency in configuration and troubleshooting of servers, Active Directory, domain design, and network design.
- Experience with CIFS/SMB, DFS, and FRS is a plus.
- Expertise in at least one of the following operating systems: Solaris, Linux, BSD, Irix, AIX, HP/UX.
- Mastery of storage subsystem skills and storage technology.
Qualifications:
- 8+ years of related industry experience.
- 4+ years of pre-sales experience.
- BS/BA degree or equivalent work experience.
Physical Demands and Work Environment:
- Duties are performed in a standard office environment, typically while seated at a desk or computer table.
- Role requires the ability to use a computer, communicate via telephone, and read printed material.
- Position involves being on call periodically and working outside normal hours, including evenings and weekends.
- Travel requirements can be up to 60-80% of the time.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $153,526.00 - $230,288.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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Join F5 as a Solutions Engineer III in Field, VA, where we're dedicated to building a better digital world! At F5, we empower organizations globally to create, secure, and run applications that enhance our ever-evolving digital experience. Our passion for cybersecurity allows us to protect consumers while enabling companies to innovate. As a Solutions Engineer, you'll take on a vital technical role within our highly specialized sales team, focused on driving sales performance and ensuring customer satisfaction. You'll be the trusted advisor delivering pre-sales support, designing configurations, and demonstrating the power of F5 solutions during sales presentations. Your role will also involve collaborating with sales teams to develop account plans and articulating F5’s value proposition to CxO-level executives. We believe in fostering a diverse community where each individual can thrive, so we’re looking for someone who can effectively communicate technical insights and build lasting relationships. If you have over eight years of industry experience, with a minimum of four years in pre-sales, and possess a strong technical background, we encourage you to join us and make an impact with your expertise. Together, we’ll shape the future of technology and create remarkable customer experiences that stand out!
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