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Staff UX Designer

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

As a Staff UX Designer, you’ll impact the lives of everyday people and help them move from surviving to thriving with digital personal finance solutions. Behind our forward-thinking technology is a group of curious, innovative problem solvers creating next-level products backed by data and consumer-centric strategy. At Achieve, you’re encouraged to explore new technologies while working on exciting projects that directly impact our member’s success. 

This role is focused on optimizing our consumer-facing flows while ensuring that consumer experiences are simple, cohesive, inclusive, and meet a high bar of functional and visual design quality and effectiveness. You will play  a key role in shaping the design vision, strategy and execution of our products. You will collaborate closely with marketers, designers, researchers, writers, engineers, and product managers. You’ll be responsible for owning the end to end design process, from discovery and ideation to prototyping, testing and execution with a concentration on experimentation. You’ll invest in building relationships, educating the organization about the importance of design while championing and demonstrating best practices. 

What you’ll do: 

  • Proactively partner with marketers, designers, engineers, and product teams in understanding key user needs and directly contributing to business objectives. 

  • Build and develop user flows, wireframes, prototypes, and high-fidelity designs to communicate solutions to cross-functional partners.

  • Conduct competitive explorations and leverage conversion best practices to develop new and innovative approaches to boost performance.

  • Use, contribute to, and evolve our design system to maintain consistency and scalability across products.

  • Take ownership of learning the industry and helping your teams reach business outcomes through a data-driven approach.

  • Facilitate design workshops, brainstorming sessions, and collaborative activities to foster a co-creation environment and ensure design quality.

  • Enable teams to build products without friction through detailed documentation of guidelines, recommendations, and processes.

  • Effectively communicate the intention and constraints within your design work to partners and stakeholders in order to drive clarity and alignment.

  • Mentor other designers and support their growth through guidance, feedback, and setting an example of best practices. 

Qualifications

What you’ll bring:

  • 8+ years’ experience working as an Individual Contributor as a hands-on Designer on multiple products 

  • Proficiency in industry-standard design tools.

  • Experience in creating consumer facing design solutions that scale across platforms and devices (desktop, mobile, etc).

  • Demonstrate a high bar of quality in both interaction & visual design and strong technical skills. 

  • Knowledgeable about new technologies and processes within the field of design, WCAG requirements, Android, and iOS guidelines. 

  • Track-record of success working with a variety of cross-functional stakeholders and partners.

  • Excellent communication, presentation, interpersonal, and analytical skills. Ability to communicate complex interaction concepts clearly and persuasively across different audiences across the organization.

Nice to have:

  • Experience using and contributing to a design system.

  • Experience in evangelizing consumer-centered thinking across all levels, creating a vision, and aligning teams to execute it.

  • Knowledge of marketing and brand strategies and best practices.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Achieve well-being with:

  • 401 (k) with employer match
  • Medical, dental, and vision with HSA and FSA
  • Sick time off
  • Access to wellness support through Employee Assistance Program, Talkspace.
  • Pet care discounts for your furry family members
  • Financial support in times of hardship with our Achieve Care Fund
  • A safe place to connect with other employees through our six employee resource groups

Salary Range: $140,000.00 to $180,000.00 per year plus benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors.

Join Achieve, change the future.

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

 

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

 

#LI-KM1

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What You Should Know About Staff UX Designer, Achieve

Join Achieve as a Staff UX Designer, where your creativity can make a real-world impact by optimizing digital personal finance solutions that help everyday people thrive. Based in San Mateo, CA, you'll be joining a dynamic team eager to innovate and enhance product design through a consumer-centric approach. At Achieve, we pride ourselves on using data and empathy to create experiences that resonate with our members, ensuring their financial journeys are smooth and successful. You will be at the forefront, owning the design process from ideation to execution while collaborating with marketers, engineers, and fellow designers to elevate our products. Your role involves crafting user flows, wireframes, and high-fidelity designs while advocating for best practices and promoting a culture of design thinking across the organization. Your expertise will help us navigate complex problems and create solutions that are both functional and visually appealing. This position is perfect for someone with at least 8 years of experience who is passionate about user experience and wants to mentor and support the growth of other designers. With the freedom to explore new technologies, you'll be instrumental in advancing our design systems and ensuring consistency across platforms. Join us at Achieve, where your talent can help transform lives and foster a thriving community dedicated to financial well-being.

Frequently Asked Questions (FAQs) for Staff UX Designer Role at Achieve
What are the main responsibilities of a Staff UX Designer at Achieve?

As a Staff UX Designer at Achieve, you'll be responsible for optimizing consumer-facing flows, creating user flows, wireframes, prototypes, and high-fidelity designs. You'll work closely with cross-functional teams to understand user needs and develop innovative design solutions that align with business objectives. Additionally, you'll facilitate design workshops, mentor junior designers, and leverage data-driven approaches to enhance our design strategy and execution.

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What qualifications do I need for the Staff UX Designer position at Achieve?

To qualify for the Staff UX Designer role at Achieve, candidates should have at least 8 years of experience as a hands-on designer. Proficiency in industry-standard design tools is essential, along with a proven track record of creating scalable consumer-facing solutions across platforms. Strong technical skills in interaction and visual design, excellent communication skills, and a committed approach to mentorship and collaboration are also required.

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How does Achieve support the professional growth of Staff UX Designers?

At Achieve, professional growth is a core value. Staff UX Designers are encouraged to build relationships within the organization and engage in mentorship opportunities. The environment promotes learning through collaboration, workshops, and open discussions on design best practices. Additionally, designers can explore new technologies and innovative approaches, contributing to their personal and professional development.

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What is the salary range for the Staff UX Designer role at Achieve?

The salary range for the Staff UX Designer position at Achieve is between $140,000 and $180,000 annually, complemented by comprehensive benefits. This range reflects the importance we place on experience and the value you bring to our team. Upon receiving an offer, factors like your location and prior experience will be considered to finalize compensation.

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Can you describe the collaboration process for a Staff UX Designer at Achieve?

Collaboration is key at Achieve for the Staff UX Designer role. You will work closely with cross-disciplinary teams, including marketers, engineers, and product managers, to align on project goals and user needs. Regular design sessions, workshops, and feedback loops help ensure that every voice is heard and each design solution is crafted with a shared understanding and goal-driven approach.

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Common Interview Questions for Staff UX Designer
Can you walk us through your design process for a project?

When answering this question, detail your end-to-end design process, highlighting how you gather user insights, define problems, ideate solutions, create wireframes and prototypes, and conduct user testing. Emphasize collaboration with cross-functional teams and how stakeholder feedback shapes your designs.

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How do you ensure that your designs are user-centered?

Explain your methods for conducting user research, including interviews, surveys, and usability tests. Discuss how these insights inform your design decisions, ensuring that the end product aligns with user needs and preferences. Include any past examples of successful user-centered projects.

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What design tools are you proficient in, and how do you use them?

List the design tools you are skilled in, such as Sketch, Figma, or Adobe XD. Describe how you utilize these tools at different stages of your design workflow, whether for creating wireframes, high-fidelity prototypes, or communicating with developers during implementation.

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Can you give an example of a challenging design problem you've faced?

Provide a specific instance where you encountered a design challenge, detailing the problem, your thought process in approaching it, the solution you developed, and the positive outcome it generated. This showcases your problem-solving skills and resilience.

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How do you prioritize your tasks in a project with multiple deadlines?

Discuss your methods for task management, like using project management tools or prioritizing based on project impact and deadlines. Mention how you communicate with your team and stakeholders to align on priorities, ensuring efficiency and effectiveness.

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How do you handle feedback and criticism on your designs?

Express your openness to feedback and how you view it as a vital part of the design process. Provide examples of how you've implemented feedback into your work in the past and discuss how you encourage constructive criticism within your design team.

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What is your experience with design systems?

Share your experience in using or developing design systems, emphasizing how they help maintain consistency across products. Highlight any specific contributions you made to evolving a design system in terms of components, guidelines, and best practices.

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Could you describe a time when you successfully mentored a junior designer?

Reflect on your mentoring experiences, providing an example where you guided a junior designer through a project. Discuss the techniques you used to foster their growth, the feedback you provided, and the resulting enhancement in their design skills or contributions.

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How do you stay updated on design trends and technologies?

Discuss your favorite resources for keeping up with design trends, such as blogs, webinars, or industry conferences. Mention any specific areas of design or new technologies you’re currently exploring, and how you integrate what you learn into your work.

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What qualities do you think are essential for a Staff UX Designer at Achieve?

Highlight qualities like empathy, strong communication skills, creativity, and collaboration as essential traits for a Staff UX Designer at Achieve. Discuss how these qualities align with the company’s mission to prioritize user-centered design in financial solutions.

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Empower everyday Americans to move forward toward a better financial future.

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Full-time, hybrid
DATE POSTED
April 4, 2025

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