Compliance Manager

As a Compliance Manager at ActiveCampaign, you'll be responsible for developing and managing our Information Security Management System (ISMS) and ensuring compliance with standards like SOC2 and ISO 27001. Your key duties will include leading audits, collaborating with various departments to secure compliance, and responding to customer inquiries regarding information security. You'll also develop internal policies, prepare metrics on compliance effectiveness, and execute multiple initiatives simultaneously.

To qualify for the Compliance Manager role at ActiveCampaign, you should have a BS in Computer Science or a related field, alongside 5+ years of experience in information technology or security roles, preferably with cloud-based solutions. Strong knowledge of ISMS governance models such as NIST and experience with data privacy laws like GDPR are essential. Relevant certifications like CISSP or CISA are also preferred, as they demonstrate your expertise in the field.

ActiveCampaign supports compliance initiatives for the Compliance Manager by focusing on comprehensive training, resources, and collaboration. You'll have the chance to lead and participate in security assessments, vulnerability monitoring, and third-party penetration testing. Our company is committed to creating a culture of compliance, ensuring that you have the support you need to implement and maintain effective security measures across all departments.

The salary range for the Compliance Manager position at ActiveCampaign is between $120,000 and $165,000 annually. This range provides a good faith estimate based on the location and may vary depending on your skills, experience, and work environment. It's important to note that this figure reflects the base salary only and excludes potential bonuses or other compensation.

At ActiveCampaign, the growth opportunities for a Compliance Manager are abundant. You'll gain experience in leading compliance audits and managing key projects that can pave the way for advanced career paths within risk management or compliance. ActiveCampaign encourages your professional development through training and exposure to various security initiatives, helping you to build a strong career in information security.

When answering this question, focus on specific projects you've worked on that align with these standards. Mention how you contributed to audits, developed policies, or led initiatives that met compliance requirements. Highlight quantitative results and showcase your knowledge of ISO 27001 and SOC2 frameworks to demonstrate your expertise.

Discuss strategies you use for successful communication, such as regular meetings, clear documentation, and leveraging tools for collaboration. Share an example of a time when effective communication led to the successful implementation of a compliance initiative, illustrating your interpersonal skills and ability to work in diverse teams.

Mention ongoing education such as attending workshops, taking courses, or reading industry publications. You could describe any professional associations you're a member of and how you apply this knowledge in a practical sense to maintain compliance in your organization.

Outline a structured approach for audit preparation. Discuss reviewing existing policies, ensuring documentation is complete, and conducting internal audits as pre-audits. Share how you ensure all team members are aligned and aware of their roles leading up to the audit to emphasize your organizational skills.

Share a specific example outlining your thought process, the actions you took to mitigate the risk, and the outcome. This will showcase your proactive nature and highlight your problem-solving skills in a compliance context.

Discuss specific compliance management tools you've utilized in your previous roles, such as GRC tools, risk assessment software, or audit tracking systems. Briefly touch on how these tools have enhanced compliance processes in your workplace.

Explain the methodology you follow for creating training programs, including assessing employee knowledge, tailoring content to different roles, and using engaging formats. Providing an example of a successful training rollout could illustrate your initiative and effectiveness.

Talk about your role in incident response, detailing your responsibilities during incidents, your approach to collaboration, and how you assist in developing incident response plans. Emphasize your quick decision-making and analytical skills.

Explain the key performance indicators (KPIs) you use to assess compliance effectiveness, such as audit results, the number of incidents, or employee training completion rates. Detail how these metrics inform your ongoing strategies and improvements.

Identify potential challenges such as evolving regulations, technological changes, or resistance to compliance practices. Discuss your strategic approach to overcome these challenges, showcasing your foresight and adaptability in the compliance landscape.