IT Manager

We are currently seeking an IT Manager that will take over and manage many of our internal IT requirements. This role will allow the right person the ability to have an immediate impact on the organization and will also afford the opportunity to collaborate with multiple internal stakeholders across the company and external vendors on a variety of IT related projects.

• Manage a Global IT team, ensuring best practices and consistency. Ensure SLA’s, response times and recovery time objectives are met. The team has members in the US, Ireland, Australia, and, soon, Costa Rica.
• Effectively lead the maintenance and development of systems management platforms, help desk tools, alerting, and account provisioning/deprovisioning systems and processes.
• Automate routine and repetitive tasks to automate team efficiency.
• Lead IT’s Zero Trust projects and be a champion and thought leader in the area.
• Partner with the Information Security team to align IT Zero Trust projects with the Zero Trust strategy they have in place.
• Ensure that IT systems are highly available, security controls are up to standards, and access controls and processes meet Zero Trust requirements.
• Own and deliver evidence for a range of SOC2 compliance controls.
• Develop and maintain technical and procedural documentation for the team to execute against.
• Develop and execute system patching routines across a diverse set of operating systems and applications
• Manage Okta security and configuration (including auditing, account cleanup, access workflows, and optimization)
• Engage with stakeholders across the company on new technology procurement, ensuring they are properly documented and securely managed.
• Work with a variety of vendors to deliver managed laptops and other office technology to multiple countries around the world, even beyond where we have offices.
• Contribute to organizational policy regarding technology standards and strategic planning.

• Bachelor's Degree in Computer Science or a related technical discipline or 5+ years of professional Information Technology management experience
• Strong knowledge of IT security, encryption, mobile device management, VOIP telephony, macOS management, Ubuntu Linux, and computer networking
• Experience managing Apple computers in an enterprise environment of 1000+ devices,
• Experience with applications management, preferably including Google G-Suite, Okta, Slack, and similar enterprise tools.
• Experience in management and development of team members ranging from junior IT administrators to seasoned system administrators.
• This role frequently communicates/interacts with individuals including executive and senior leadership; must have strong verbal and written communication skills.
• Strong problem-solving skills, analytical thinking, and creativity is a must
• Ability to work in a fast-paced environment and effectively interact with numerous individuals and managing concurrent high-visibility priorities.

About ActiveCampaign:

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. 

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. 

ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.

Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:

-Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm

-Open paid time off

-Generous 401(k) matching program with immediate vesting

-Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend

-Access to professional development resources through LinkedIn Learning

-After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.