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AECOM Secure Network (ASN) Operations Lead

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Start here. Grow here.

Due to the continued growth and expansion of our UK Security and Governance team, we are looking to recruit a new team member.
The successful candidate will work as part of a small team, supporting AECOM strategy in providing secure environments which meet client requirements. Reporting to the IT Security Governance Manager, this role will involve supporting AECOM’s current and future classified networks at OFFICIAL SENSITIVE level and above. 

Here’s what you’ll do:

Third-Party Vendor Management of AECOM UK Secure Network (ASN)

  • Helping to maintain a strong relationship with the third-party vendor and challenging where appropriate.
  • Attending regular meetings with the third-party vendor to discuss outstanding actions, challenges, new requests, and future roadmap for the ASN.

Governance

  • Supporting the IT Security Governance Manager with the Governance Group, who oversee operational issues, licensing, and budget requests for the ASN.
  • Sharing agendas in advance and taking minutes for circulation.
  • Help to represent IT Security Governance internally at business stakeholder meetings.

Service Management

  • Attending regular service review calls with third-party vendor and ensuring the continued operational improvement of the ASN.
  • Help to support internal ASN users, ensuring that issues are escalated for resolution as required.
  • Communicating incidents and/or outages to end users and keeping them up to date on resolution plans.
  • Help to maintain and deliver the ASN print capabilities across the UK estate.
  • Improve the ASN user experience, by helping to ensure processes are clearly documented and communicated to users.

Software Management

  • Help to guide business stakeholders on how to add new software to the ASN, and in the most cost-effective manner.
  • Ensuring that software upgrades are carried out by the third-party vendor in a timely manner.
  • Work with the third-party vendor to obtain quotes, presenting them to the business for approval, and raising purchase orders where necessary.

License Management

  • Help to actively manage the ASN license pool, ensuring that requests for new licences are met and that licences which are no longer required are recovered.
  • Support the scaling of the ASN to meet the business demands.

Security

  • Under the direction and guidance of the IT Security Governance Manager, assist with security review and assessment activity as required.
  • Work with the Bid teams to ensure that the business is maximising the value of the ASN and ensure its usage where required by clients.

Higher-level classification capability

  • Support the IT Security Governance Manager with the on-going development of AECOM UK’s higher-level classification system.

Come grow with us.

There is opportunity within this role to increase the responsibilities undertaken, and gain cybersecurity knowledge and skills.
Note that the role is UK only; there is a global IT Security team responsible for managing the AECOM Corporate Network.

And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days.

Why Join Us:

  • Be part of a dynamic team that tackles challenging and impactful nuclear projects.
  • Work alongside industry-leading professionals and thought leaders.
  • Engage in a collaborative and inclusive work environment.
  • Access to continuous learning and development opportunities.
  • Competitive salary and comprehensive benefits package.

    Qualifications

    Ready to push the limits of what’s possible?

    Here’s what we’re looking for:

    • Essential to have experience of business stakeholder and/or third-party vendor management.
    • Desirable to have experience of working in an IT department or role, although on-the-job training will also be provided.
    • Strong written and verbal communication skills.
    • Ability to work independently but also with a multitude of different stakeholders.
    • Must be a sole UK national (historical or previous nationalities may be an issue and must be revealed).
    • Eligible and willing to obtain Security Clearance (SC), which ideally requires that you have been resident in the UK for the past 5 years.

    Additional Information

    Application Support

    We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at [email protected]. At AECOM, we value everyone's unique contributions and perspectives.

    If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!

    Additional Information

    “Want to find out more about the role or what working at AECOM is like?”

    You can learn more about us here: Candidate Brochure & Energy Brochure

    Or why not connect directly with our recruiter on LinkedIn to unlock insights and take the next step towards your dream career!

    Click here to connect with the Recruiter via LinkedIn

    Alternatively you can email the recruiter at [email protected] or register your interest here and we’ll keep you updated on our latest opportunities. 

    #LI-RP1

    About AECOM

    AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

    Freedom to Grow in a World of Opportunity 

    You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

    You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

    AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

    Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

    We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address [email protected]  if you would like to apply through the Disability Confident Interview Scheme.

    All your information will be kept confidential according to EEO guidelines.

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    What You Should Know About AECOM Secure Network (ASN) Operations Lead, AECOM

    Join AECOM as the Secure Network Operations Lead in Warrington, United Kingdom, and be part of our mission to create a better world. At AECOM, we are more than just an infrastructure consulting firm; we tackle some of the most complex challenges to ensure communities thrive. In this exciting role, you will be an integral part of our growing UK Security and Governance team. You will support AECOM's strategy in delivering secure environments that meet our clients' diverse needs. Your responsibilities will include managing relationships with third-party vendors, participating in governance meetings, service management, software management, and license management. You’ll work collaboratively with your team, ensuring internal users have the support they need while maintaining an open line of communication regarding any incidents or outages. You'll also guide business stakeholders on software additions and improve the ASN user experience with clear documentation. With continuous learning opportunities and a flexible hybrid working model, AECOM provides a nurturing environment for you to grow your career. If you're eager to enhance your cybersecurity skills while playing a crucial role in our mission, this is the opportunity for you. Join AECOM, where together, we are building legacies for the future.

    Frequently Asked Questions (FAQs) for AECOM Secure Network (ASN) Operations Lead Role at AECOM
    What are the main responsibilities of the AECOM Secure Network Operations Lead?

    As the AECOM Secure Network Operations Lead, your key responsibilities include managing vendor relationships, participating in governance meetings, overseeing service management tasks, and guiding software management. You will also focus on improving the user experience by maintaining clear communication regarding incidents and supporting internal users to ensure all operations run smoothly.

    Join Rise to see the full answer
    What qualifications are required for the AECOM Secure Network Operations Lead position?

    To qualify for the AECOM Secure Network Operations Lead role, candidates should have experience managing business stakeholders and third-party vendors. While IT department experience is desirable, on-the-job training will be provided. Strong communication skills and the ability to work independently with multiple stakeholders are essential. Also, candidates must be UK nationals willing to obtain Security Clearance.

    Join Rise to see the full answer
    What opportunities for growth does the AECOM Secure Network Operations Lead position offer?

    At AECOM, the Secure Network Operations Lead position offers significant opportunities for growth. You’ll have the chance to increase your responsibilities and gain valuable cybersecurity knowledge and skills. AECOM values continuous learning and provides various career development options to support your professional journey.

    Join Rise to see the full answer
    What is the work environment like for the AECOM Secure Network Operations Lead?

    The work environment for the AECOM Secure Network Operations Lead is dynamic and collaborative. You will be part of a supportive team dedicated to delivering secure solutions that meet client requirements. AECOM promotes a culture of equity and inclusion, allowing team members to bring their unique talents and perspectives to the forefront.

    Join Rise to see the full answer
    How does AECOM support employee well-being in the Secure Network Operations Lead role?

    AECOM offers a comprehensive benefits package designed to support the well-being of its employees. This includes flexible working options to help ensure work-life balance, access to continuous learning and development opportunities, and various core benefits customized to fit your lifestyle. You'll have the freedom to grow while tackling impactful projects.

    Join Rise to see the full answer
    Common Interview Questions for AECOM Secure Network (ASN) Operations Lead
    What experience do you have with vendor management in your previous roles?

    In answering this question, highlight specific experiences where you successfully managed relationships with third-party vendors. Discuss how you maintained a strong partnership while promoting service delivery improvements, as these skills are crucial for the AECOM Secure Network Operations Lead role.

    Join Rise to see the full answer
    How do you ensure effective communication with stakeholders in a project?

    Explain how you establish clear communication channels and maintain regular updates with stakeholders. Give examples of how you’ve overcome communication barriers to ensure everyone is aligned, which is vital for your responsibilities at AECOM.

    Join Rise to see the full answer
    What steps do you take to manage software upgrades and licensing effectively?

    Discuss your approach to software management, emphasizing your process for keeping track of licenses and ensuring timely upgrades. Provide examples of how you’ve collaborated with vendors to optimize software costs and meet business needs in previous roles.

    Join Rise to see the full answer
    Can you describe a challenging incident you managed and how you resolved it?

    Share a specific example of a challenging incident, detailing the steps you took to resolve it, including communication efforts and collaboration with your team and stakeholders. Focus on your problem-solving skills and ability to work under pressure, which are essential for the AECOM Secure Network Operations Lead.

    Join Rise to see the full answer
    How would you approach improving the user experience for internal users?

    Explain your methods for understanding user needs, such as gathering feedback or conducting surveys, and how you would implement changes to improve processes. This demonstrates your commitment to user satisfaction and aligns with the objectives of the AECOM Secure Network Operations Lead.

    Join Rise to see the full answer
    What types of governance processes have you been involved in?

    Discuss specific governance processes you’ve contributed to, highlighting how you ensured compliance with regulations and protocols. Relate it back to AECOM’s focus on secure environments and governance oversight, showcasing your relevant experience.

    Join Rise to see the full answer
    How do you prioritize your tasks when managing multiple projects?

    Share your strategy for prioritizing tasks, including how you assess urgency and importance. Provide examples that demonstrate your organizational skills and ability to stay focused under pressure, both of which are critical for the AECOM Secure Network Operations Lead.

    Join Rise to see the full answer
    What knowledge do you have of security clearance processes?

    Discuss your understanding of security clearance requirements and processes, emphasizing your readiness to comply. This aligns with AECOM’s requirement for the Secure Network Operations Lead position and shows your commitment to maintaining security protocols.

    Join Rise to see the full answer
    Why do you want to work with AECOM?

    Express your passion for AECOM’s mission to create a better world and how it resonates with your own values. Discuss the opportunity for professional growth and being part of a larger, impactful team, connecting it to your career aspirations as a Secure Network Operations Lead.

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    How do you handle feedback and criticism in a work environment?

    Illustrate your ability to accept constructive feedback positively and how you use it as an opportunity for growth. Present an example of a situation where you successfully implemented feedback to improve your performance or that of your team.

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