Renewals Support Consultant

As a Renewals Support Consultant at AIR Communities, your primary responsibilities include managing the resident renewal process by generating and sending renewal offers, creating lease documents, and processing notices to vacate. Additionally, you'll assist onsite teams by handling resident inquiries, ensuring communication between community managers, and maintaining accurate records to support administrative functions.

To apply for the Renewals Support Consultant position at AIR Communities, candidates should have 1-3 years of customer service or administrative experience, preferably in retail or hospitality. Strong communication skills, an ability to learn multiple software applications quickly, and familiarity with Microsoft Office are essential. Previous experience in property management is a plus!

The Renewals Support Consultant role at AIR Communities takes place in a vibrant office environment located in the Denver Tech Center. With a focus on collaboration, this position requires you to be in the office five days a week, working closely with teammates in a supportive atmosphere, all while enjoying stunning views of the mountains and downtown Denver.

AIR Communities provides a comprehensive benefits package for the Renewals Support Consultant position, including competitive pay rates of $21.00 - $23.00 per hour, paid time off, medical and dental insurance, a 401(k) plan with employer contribution, and discounts on rent at AIR communities. The company also offers opportunities for professional development and tuition assistance, making it a supportive workplace for career growth.

While property management experience is not strictly required for the Renewals Support Consultant role at AIR Communities, it is certainly advantageous. Candidates with a background in property management may find it easier to navigate the resident renewal process, but strong customer service skills and a willingness to learn are the primary qualifications necessary for this role.

When discussing the renewal process in property management, focus on the steps involved in managing lease renewals, including how offers are generated, how to handle resident communications, and what documentation is necessary. Show your understanding of the importance of maintaining accurate records and ensuring that both residents and management have all the necessary information for a smooth renewal.

To effectively prioritize tasks, explain how you assess the urgency and importance of each request and outline your method for staying organized, such as using task management tools or creating a daily to-do list. Highlight your ability to multitask while ensuring that resident queries are addressed promptly.

Discuss specific software applications you have used, like property management systems or CRM software, and how your familiarity with Microsoft Office can aid your ability as a Renewals Support Consultant. Mention your ability to quickly learn new software if you have not used specific tools before.

Express your approach to calmly addressing resident concerns by actively listening to their issues and empathizing with their situation. Discuss how you would seek to provide clarity on the renewal process and strive to find a satisfactory solution while maintaining professional communication.

Share a specific example that demonstrates your problem-solving and communication skills. Explain the challenge, the steps you took to resolve it, and what the outcome was, emphasizing your ability to stay calm under pressure and your dedication to providing excellent service.

Mention key skills such as attention to detail, strong communication and interpersonal skills, and the ability to work independently while prioritizing multiple tasks. Discuss how each skill contributes to a successful renewal process and enhancing resident satisfaction.

Articulate your reasons for wanting to join AIR Communities, such as admiration for their values, the supportive work environment, and the opportunities for career advancement. Make a personal connection by highlighting any relevant experiences that align with AIR's values.

Explain your methodologies for maintaining accuracy, which could include double-checking documents, developing checklists for essential tasks, and staying organized. Highlight your attention to detail as a critical skill for managing renewals and avoiding potential mistakes.

Discuss the importance of open communication and collaboration to solve disagreements. Emphasize your willingness to listen to different viewpoints, find common ground, and if necessary, escalate the issue to a supervisor or manager for a resolution that prioritizes resident satisfaction.

Share specific motivations such as helping people, solving problems, and contributing to a team. Relate these motivations to the responsibilities of the Renewals Support Consultant role by explaining how they can help foster positive resident relationships and enhance team dynamics within AIR Communities.