Manager - Digital Product Management - Digital Banking - job 2 of 3

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

This is an opportunity to join the Digital Banking Platform team within American Express. As a Product Manager, you will be part of a hard-working and fun team that develops and delivers next-generation capabilities for banking products and benefits to our customers.

The Product Manager in the Enterprise Platform - Digital Banking team is responsible for the development and deployment of capabilities and features enabling regulatory compliance and for the support of audits and exams. The successful individual ensures that the Product meets the evolving needs of the enterprise policies and regulatory standards. Requires strong organizational, technical, and creative problem-solving skills. Requires strong organizational, documentation, analytical, collaborative, and problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Partners with other product managers in order to convert the regulatory roadmap into a release cycle and coordinates the efforts of engineering’s teams within a SAFE train to deploy the new features across markets and products.

The Product Manager will report and assist the Director Product Management. The successful candidate will have a strong understanding of American Express business and operating models, platforms, products, and services, understand the key risk and regulatory areas and identify due diligence regulatory controls across the core digital banking ecosystem.

 Responsibilities:

• Define product outcomes with clear metrics and targets for the product segment, in line with the high-level product portfolio vision and strategy and company, organizational outcomes
• Work with key partners and colleagues to implement a product and regulatory roadmap aligned with the platform vision
• Collaborate with cross-functional teams to understand the processes, risks, controls, and regulatory domain
• Adapt quickly to a fast-paced ecosystem and regulatory changes, validate action plans, identify gaps, and document results
• Translate product roadmap into a product backlog of well-defined epics and features with appropriate acceptance criteria
• Prioritize backlog with stakeholders, help make difficult tradeoffs, remove roadblocks, and track performance and delivery
• Manage and support multiple processes in a high-pressured environment
• Identify risks and challenges to deliver on timelines and move quickly with dependent teams
• Communicate with stakeholders and facilitate resolution of risks, issues, and changes tied to the product backlog
• Interact with stakeholders to identify needs, opportunities, and gaps, and solve problems.
• Enable effective assessment of controls and ensure audit readiness
• Maintain necessary documentation and records to assure efficient and consistent regulatory compliance efforts
• Act as an audit coordinator and support audit/exam inquiries by collaborating with SME’s and providing materials 
• Manage PRSA Controls, Exceptions and other initiatives impacting Digital Banking Platform - Data and Reporting team
• Agile mindset and transformation champion
• Understand and apply new trends and market standard methodologies into product roadmap and requirements
• Communicate and build consensus across multiple departments in crafting the product roadmap which delivers customer value and makes appropriate trade-offs with schedule and capacity usage
• Facilitate partnership and alignment between teams including engagement, design, analytics, engineering

Skills and Qualifications: 

• Significant experience in Product Management with proven track record in defining winning product constructs and delivering a product roadmap
• Significant experience in Project Management with proven track record to manage project plans, meeting key milestone dates, and delivering overall plan 
• Strategic, big picture thinking with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes, and systems
• Financial services industry experience and an understanding of related products, services, features, economics, and key regulations
• Strong experience maintaining a compliant product and effectively integrate compliance requirements into business, operational, technological, data, and financial components
• Knowledge and experience in the application of regulatory practices in a digital banking environment
• Understanding of evolving banking, data privacy, accounting, and financial compliance and regulatory requirements and environment
• Good balance of technical knowledge and business acumen and experience working with third parties
• Ability to break down a complex problem into components, and provide recommendations with transparency and integrity
• An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework, and principles
• Must know how to write capabilities, features, and stories with acceptance criteria
• Proven ability to adjust quickly to shifting priorities and multiple demands
• Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
• High degree of organization, individual initiative, and personal accountability
• An ability to solve complex problems and a highly analytical approach
• Agile certifications and/or PMP Certification a plus
• BS, or equivalent degree in Business, Computer science, Information Technology related field

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.