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Senior Associate-Digital Product Management - job 16 of 19

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. 

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.  EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Job Roles and Responsibilities:

  • Develop a strong understanding of the BI Tool landscape in Amex and look for opportunities to improve processes
  • Partner with product owners to define features and define requirements in user stories in Jira/Rally
  • Work with engineers to document, design, and test user journeys which BI and data consumers will use
  • Work to update existing processes to add governance policies in the ever-changing landscape of data policies, including data localization, data security, metadata tagging, etc.
  • Review existing processes to look for opportunities for automation, self-service, and unification so we can provide the best customer experience
  • Leverage tools like Visio or Mural to wireframe designs and processes
  • Manage and optimize Confluence documentation, ensuring information is accurate, accessible, and wall-organized
  • Work with use cases to support migration between BI Tools and data warehouses and provide guidance on best practices
  • Design and run optimized SQL queries in Google BigQuery to analyze and prepare large amounts of data from our data warehouse
  • Leverage Tableau and Power BI to create visualizations and dashboards to track key metrics and goals and to make data-driven decisions on feature implementations
  • Work with stakeholders to document and train users on using BI tool features and BigQuery capabilities
  • Work with use cases to understand BI requirements and to recommend tooling, optimizations, and best practices for BI implementations
  • Support use cases with use case implementation in various BI Tools including Tableau and Power BI
  • Serve as the internal and external subject matter expert for BI Tools and user journeys

Qualification Requirements:

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, Information security, Mathematics, Statistics, MBA or any other relevant qualification
  • 3+ years of experience in analytics, and business intelligence, with a proven track record of leading data initiatives at an enterprise or line of business level
  • Demonstrated ability to implement use cases with BI Tools, with a strong focus on Tableau and Power BI
  • Attention to detail – you are not afraid to question the details or challenge the status quo
  • Strong program management, analytical & problem-solving skills
  • Demonstrated ability to translate data insights into strategic business recommendations. Strong problem-solving skills and experience in driving business results.
  • Excellent communication and collaboration skills, with the ability to translate complex data concepts for business stakeholders. 

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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What You Should Know About Senior Associate-Digital Product Management, American Express

Join American Express as a Senior Associate in Digital Product Management, based out of vibrant New York City, where you'll play a pivotal role in revolutionizing the way we connect with our customers. At Amex, we're not just about transactions; we're about building lasting relationships. In this position, you’ll dive deep into the world of data and business intelligence, collaborating with product owners and engineers to define features and craft user journeys that enhance customer experiences. Your knack for spotting opportunities for process improvement will shine as you review existing workflows and advocate for automation, self-service, and better integration of our BI tools like Tableau and Power BI. You'll also manage critical documentation and support stakeholders in navigating data governance policies while conducting advanced SQL queries in Google BigQuery. Most importantly, your engaging approach will make you a go-to resource for users needing training on BI tools. Enjoy a supportive environment that recognizes your contributions and encourages continuous learning. With our comprehensive benefits and commitment to your career growth, you’ll find your unique path at American Express. Come lead the way with us and see how the right backing can open up incredible opportunities for you!

Frequently Asked Questions (FAQs) for Senior Associate-Digital Product Management Role at American Express
What are the key responsibilities of a Senior Associate-Digital Product Management at American Express?

As a Senior Associate-Digital Product Management at American Express, you'll focus on improving customer experiences through data-driven initiatives. You'll collaborate with product owners to define features, document user stories in Jira or Rally, and work with engineers to design and test user journeys. Additionally, you'll analyze existing processes for potential improvements and lead efforts in data governance, especially in areas like data localization and security.

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What qualifications are required for the Senior Associate-Digital Product Management role at American Express?

To qualify for the Senior Associate-Digital Product Management position at American Express, candidates should hold a Bachelor’s or Master’s degree in fields such as Information Technology, Computer Science, or Mathematics. Additionally, a minimum of 3 years in analytics and business intelligence, along with a proven ability to implement BI tools like Tableau and Power BI, is essential.

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How does American Express support career development for Senior Associates in Digital Product Management?

American Express is committed to supporting your career development in the Senior Associate-Digital Product Management role through comprehensive training opportunities and mentorship from industry leaders. You'll have access to resources that promote continuous learning and allow you to define a career path that aligns with your personal ambitions.

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What software tools should I be familiar with for the Senior Associate-Digital Product Management position at American Express?

For the Senior Associate-Digital Product Management role at American Express, familiarity with BI tools such as Tableau and Power BI is crucial. Additionally, knowledge of SQL for data analysis in Google BigQuery, as well as tools for documentation and wireframing like Confluence, Visio, or Mural, will be beneficial.

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What is the work culture like at American Express for Digital Product Management roles?

American Express promotes a positive and inclusive work culture for those in Digital Product Management roles, emphasizing collaboration, integrity, and the importance of diverse perspectives. Employees are recognized for their contributions and supported in balancing their professional and personal lives through flexible working models.

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Common Interview Questions for Senior Associate-Digital Product Management
Can you describe your experience with business intelligence tools in a previous role?

When answering this question, focus on specific BI tools you've used, particularly Tableau and Power BI. Highlight how you utilized these tools to drive data-driven decisions and improve processes, showcasing any relevant projects that demonstrate your expertise.

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How do you approach developing user stories for BI projects?

Explain your methodical approach to developing user stories by collaborating closely with product owners and stakeholders. Discuss the importance of understanding user needs and converting them into clear, actionable stories that can guide engineering teams.

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What is your experience with SQL and data analysis in your previous positions?

Highlight specific instances where you’ve used SQL to analyze large datasets, focusing on how your analysis informed business decisions or improvements. Mention the types of queries you executed and any significant findings you unearthed.

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How do you ensure effective communication between technical and non-technical stakeholders?

Demonstrate your ability to simplify complex data concepts and communicate them effectively. Share examples of reports or presentations you’ve created to bridge gaps between technical jargon and user-friendly language.

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Describe a time you identified an opportunity for process improvement in data management.

Provide a specific example of a process you evaluated and improved. Explain the steps you took to analyze it, the actions you suggested or implemented, and the positive outcomes of the changes.

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What strategies do you employ when working with a team on BI initiatives?

Discuss your collaborative approach, emphasizing teamwork and open communication. Share strategies that have helped you facilitate discussions, set expectations, and achieve project milestones successfully.

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Can you explain how you would document a new BI tool feature?

Describe your documentation process, including how you gather information from different stakeholders and ensure clarity and accessibility. Mention tools you would use, like Confluence, to create well-organized documentation.

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How do you stay up-to-date with best practices in data governance?

Emphasize your commitment to continuous learning through industry resources, webinars, and networking events. Mention any certifications or training programs you've completed related to data governance that keep you informed.

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What are the key performance indicators you would follow in a BI project?

List the KPIs you would monitor, such as data accuracy, user engagement with BI tools, and the impact of BI insights on business decisions. Explain why these indicators are significant for project success.

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How would you handle conflicting priorities from multiple stakeholders in a BI project?

Share your conflict-resolution skills, focusing on the importance of listening to all stakeholders. Describe how prioritizing based on business impact and project timelines has helped you manage such situations effectively.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

2358 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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