Mobile Crisis Service Provider

As a Mobile Crisis Service Provider at AMHC, your responsibilities will include providing emergency evaluations and crisis stabilization services throughout the community. This involves conducting phone interventions, completing assessments, and following up on crisis situations. You will collaborate with callers and your teammates to triage each call effectively, ensuring that individuals receive the appropriate level of care and support.

To apply for the Mobile Crisis Service Provider position at AMHC, you need at least an Associate's Degree from an accredited college or university. A Bachelor's Degree in a relevant field is preferred. Additionally, having a valid driver's license and reliable transportation is essential for this role, as you'll be providing services across the community.

The Mobile Crisis Service Provider position at AMHC requires a flexible schedule, with the expectation to work full-time, including evenings and weekends as needed. The 24/7 nature of crisis services means that you may also be called in for unplanned overtime to meet the community's needs.

AMHC expects its Mobile Crisis Service Providers to demonstrate key values such as Integrity, Compassion, Excellence, Service, Collaboration, and Respect. These values are crucial in ensuring that you provide high-quality care and maintain strong relationships with clients and co-workers.

If you're interested in learning more about the Mobile Crisis Service Provider position at AMHC, you can reach out directly to Cory at 207-554-2352 or send an email to ctilley@amhc.org. They will be happy to answer any questions you may have about the job responsibilities, qualifications, or the application process.

When answering this question, focus on your specific role, the steps you took to assess the situation, and how you ensured the safety of those involved. Highlight your collaboration with teammates and your ability to stay calm and respectful under pressure, showcasing the core values of AMHC.

Discuss your approach to crisis assessments, including how you prioritize the needs of the individual and gather necessary information from them and their environment. Emphasize your communication skills and your commitment to compassion and respect when engaging with clients.

Describe your experience with documentation, highlighting your attention to detail and your understanding of agency policies. Explain the importance of timely and accurate documentation in crisis situations and how it contributes to ongoing care.

Reflect on the demands of being a Mobile CSP, such as managing unpredictable hours and the emotional toll of crisis work. It's okay to acknowledge these challenges, but also share how you cope, maintain resilience, and remain dedicated to helping others.

Talk about your teamwork experience and how you make use of effective communication to coordinate with co-workers and other professionals. Give examples of how collaboration leads to better outcomes for clients and enhances the overall crisis response.

Identify which values resonate with you most, such as Compassion or Integrity, and provide specific examples of how you've demonstrated these values in your past roles. This shows that you understand the organization's mission and are aligned with it.

Discuss your self-care strategies, such as setting boundaries, seeking supervision, and engaging in activities that recharge your mental health. It’s crucial to show interviewer that you recognize the high-stress nature of the job and take proactive steps to maintain your well-being.

Explain your de-escalation techniques and your focus on safety for both the client and yourself. It's important to show that you can handle difficult situations effectively while maintaining compassion and respect for the individual.

Articulate your passion for crisis work and the alignment of AMHC's values with your own. Discuss how you wish to contribute to the community and the satisfaction you derive from helping others during their most challenging moments.

Express your understanding of the nature of crisis work and explain how you handle stress and maintain focus during long shifts. It's important to show your commitment to the role and your willingness to put in the effort to guarantee quality service.