Client Advisor, Chicago

As a Client Advisor at AMIRI in Chicago, your main responsibilities include exceeding individual sales goals and KPIs, providing best-in-class client service both in-store and through various communication channels, and demonstrating exceptional product knowledge. You'll engage clients by effectively communicating the craftsmanship behind our products, resolving client issues in collaboration with management, and assisting with store operations including merchandising and inventory. Building strong, lasting relationships with both local and international clients is also a critical part of your role.

To become a Client Advisor at AMIRI, you should have at least one year of retail sales or client service experience, preferably in the luxury goods sector. A high school diploma or equivalent is preferred. Strong communication skills, a passion for fashion, and an ability to establish connections with clients are essential. You should also be comfortable working in a fast-paced environment, possess organizational skills, and have the flexibility to work shifts that include nights and weekends when required.

AMIRI supports client relationship management by empowering Client Advisors to develop dynamic client books that encompass both local and international clients. This includes training on effective communication and relationship-building strategies, as well as providing tools for tracking and managing client interactions. Advisors work closely with management to ensure any client issues are resolved promptly and to the satisfaction of both the client and the business.

A typical day for a Client Advisor at AMIRI might involve greeting clients as they enter the store, engaging in conversations about their needs, and recommending products that resonate with their style. You'll spend time meeting your sales goals, managing inventory, participating in visual merchandising, and ensuring the boutique maintains a welcoming atmosphere. Each day also offers opportunities to learn more about product craftsmanship and to expand your professional network.

Successful Client Advisors at AMIRI possess a mix of strong communication and interpersonal skills, a genuine passion for fashion, and a results-driven mindset. Enthusiasm for building relationships with clients and a commitment to providing exceptional service is key. Creativity in sales techniques and the ability to adapt to a dynamic retail environment are also critical for thriving in this role.

When responding to this question, highlight specific details about your prior roles in retail, emphasizing any experience in luxury goods. Mention key achievements, such as exceeding sales targets or creating memorable client experiences. Provide examples that showcase your communication skills and ability to build client relationships.

Describe your approach to prioritizing tasks by explaining how you maintain focus on essential client interactions while managing your responsibilities. Highlight any strategies you implement to stay organized, such as making to-do lists or using checklists, and discuss your ability to adapt as new priorities arise.

Share your strategies for relationship building, which may include personalizing interactions based on clients’ preferences, following up on previous shopping experiences, and providing tailored recommendations. Emphasize your dedication to understanding clients' needs and ensuring they feel valued during every visit.

Discuss your customer service approach, which involves active listening, empathy, and problem-solving. Describe a specific situation where you turned around a client experience positively and how your actions contributed to their satisfaction and loyalty.

Research AMIRI's brand values, product range, and recent collections to demonstrate your knowledge. Speak to the craftsmanship and storytelling behind their luxury goods, and express how that aligns with your passion for fashion and commitment to customer service.

Explain your methods for maintaining motivation, such as setting personal goals, engaging with clients to create opportunities, or utilizing downtime for self-improvement and learning more about product offerings. Share your understanding of how every interaction can lead to future sales.

Give a concrete example of a time when you overachieved on your sales goals. Include the strategies you used and the impact of your achievement on your team and the overall business. This will highlight your drive for results and ability to perform under pressure.

Articulate the importance of personalization and attentiveness in delivering exceptional client service. You might mention the significance of understanding each client's unique tastes and preferences and being proactive in meeting their needs.

Discuss your communication style, emphasizing clarity, positivity, and approachability. Provide examples of how your style helps you build rapport with clients and collaborate effectively with team members in a retail setting.

Reflect on your admiration for AMIRI's brand values, product quality, and creative vision. Discuss how your personal career goals align with the brand’s growth and your desire to contribute to a luxury shopping experience that embodies the AMIRI culture.