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Banker

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

We invite you to view the opportunity below.

Under direct supervision of a Bank or Market Manager, responsible for assisting customers in a transitional role focused on delivering exceptional service and quality with every transaction, while also learning and modeling sales behaviors to progress through banker roadmap and certification. Perform teller transactions, service customer needs, resolve issues and, when appropriate, proactively recommend Associated Bank products to existing customers and prospects. Provide exceptional customer service by accurately processing customer transactions and demonstrate digital alternatives as appropriate. While learning and modeling behaviors through roadmap progression, responsible to complete curriculum, meet performance milestones, and pass Banker certification for promotion eligibility. The colleagues in this role may be asked to work multiple branch locations to support a culture of flexibility and mobility to meet the expectations of our branch and customers.

This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

This person will also: 

  • Experience comprehensive training to position you for success.  

  • Be empowered to pursue your interests, develop new skills, and make a difference every day.  

  • Provide exceptional customer service by efficiently and accurately processing customer transactions.  

  • Identify and service customer needs and resolve issues while building relationships in your community.  

  • Open new accounts and uncover cross-selling opportunities that benefit customer financial wellness.  

  • Partner with and refer customers to internal insurance, mortgage, and other key areas within the bank to help meet their financial needs.  

  • Support the operational integrity of the branch.  

  • Proactively aisle prospect at our in-store locations.  

Review the qualifications listed below: 

Education 

  • High School or equivalent combination of education and experience. Required 

Experience 

  • Less than 2 years Customer facing sales and/or service experience. Required 

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

  • Retirement savings including both 401(k) and Pension plans. 

  • Paid time off to volunteer in your community. 

  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

  • Competitive salaries with professional development and advancement opportunities. 

  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

  • Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$17.00 - $27.58 per hour

Average salary estimate

$46330 / YEARLY (est.)
min
max
$35360K
$57300K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Banker, Associated Bank

Join Associated Bank as a Banker at our Kaukauna branch, where we’re all about fostering an inclusive culture that empowers our employees. In this exciting role, you’ll be directly supervised by a Bank or Market Manager, where you will support our customers by providing exceptional service with every interaction. Each transaction is an opportunity for you to shine while you learn the ins and outs of banking and model the sales behaviors needed to progress through our banker roadmap and certification program. You will perform teller transactions, assist customers with their inquiries, resolve issues, and recommend our fantastic products when it fits their needs. You'll be part of a team that emphasizes relationship building in your community and helps customers achieve financial wellness by opening new accounts and identifying cross-selling opportunities. With a focus on flexibility, you may find yourself working across multiple branch locations as you grow. We're committed to your professional development, offering comprehensive training that prepares you for success in your career. We pride ourselves on providing a supportive environment that values your unique experiences and perspectives, making Associated Bank an ideal place to develop your skills and career. If you're passionate about service and looking to make a difference, we invite you to explore this opportunity with us!

Frequently Asked Questions (FAQs) for Banker Role at Associated Bank
What are the key responsibilities of a Banker at Associated Bank?

As a Banker at Associated Bank, you will be responsible for assisting customers with their banking needs, efficiently processing transactions, and resolving issues. You'll also have the chance to recommend Associated Bank products that can enhance the financial wellness of our customers. It’s a role centered around delivering stellar customer service and building long-lasting relationships within the community.

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What qualifications do I need to apply for a Banker position at Associated Bank?

To apply for the Banker position at Associated Bank, you typically need a High School diploma or equivalent educational experience, along with less than 2 years of customer-facing sales or service experience. Your ability to communicate effectively and provide excellent service will play a critical role in your success in this position.

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What does the training program for Bankers at Associated Bank entail?

The training program for Bankers at Associated Bank is comprehensive and designed to ensure you have the skills and knowledge needed for success. You will learn various banking operations, customer service strategies, and receive specific training tailored to our products. Additionally, you’ll be mentored to help progress through our banker roadmap and certification process, ultimately positioning you for promotions.

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How does Associated Bank promote diversity among its workforce?

Associated Bank actively promotes diversity within its workforce by fostering an inclusive environment where all employees are respected and encouraged to reach their full potential. We support various Colleague Resource Groups focused on diversity and inclusion, ensuring varied perspectives are valued as essential strengths critical to our success.

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What benefits can I expect as a Banker at Associated Bank?

In addition to competitive salaries, Bankers at Associated Bank enjoy a diverse range of benefits, including retirement savings plans, paid time off for community volunteering, professional development opportunities, and various well-being programs. We strive to offer benefits that meet the diverse life stage needs of our employees.

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Common Interview Questions for Banker
How do you prioritize customer service in your role as a Banker?

As a Banker, prioritizing customer service starts with understanding customer needs. I would focus on active listening, being approachable, and ensuring that each transaction is handled smoothly, building rapport with customers to foster trust and loyalty.

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Can you describe your experience in a sales environment?

I have experience working in customer-facing roles where I successfully identified customer needs and recommended appropriate products or services. My background has taught me the importance of both meeting sales goals and ensuring customer satisfaction.

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What do you find most challenging about working in banking?

One challenge in banking could be managing customer expectations, especially during busy periods. I believe communication and transparency are key in these situations, so I always strive to keep customers informed while providing efficient service.

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How do you handle difficult customer situations?

In difficult situations, I remain calm and empathetic, listening to the customer’s concerns before finding a solution. My goal would be to resolve the issue efficiently while maintaining a positive experience for the customer.

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What strategies do you use to meet your sales targets?

I utilize a combination of relationship building and proactive outreach. By understanding customer needs and presenting tailored solutions, I can provide value that encourages them to engage with additional products or services.

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How would you explain a complex banking product to a customer?

I would break down the information into simple, relatable terms and focus on how the product meets the customer's specific needs. Using analogies or examples often helps to clarify and make the information more digestible.

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Why are you interested in working for Associated Bank?

I admire Associated Bank's commitment to fostering an inclusive culture and promoting employee development. I’m also drawn to the community engagement aspect of the role, as building relationships in the local community resonates with my professional values.

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What do you think is the most important quality for a successful Banker?

I believe the most important quality for a successful Banker is empathy. Understanding and connecting with customers on a personal level helps build trust and ensures we are meeting their financial needs.

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How do you stay organized when handling multiple tasks?

To stay organized, I prioritize my tasks based on urgency and importance, use digital tools to track my responsibilities, and maintain clear communication with my team to ensure we are all aligned on our goals.

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What experience do you have with digital banking technologies?

I've worked with various digital banking platforms, ensuring I can assist customers with online banking, mobile apps, and digital transactions. Familiarizing myself with these technologies allows me to better guide customers in utilizing our digital solutions effectively.

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At Associated Bank, we’re always working to create the best banking experience for our customers. To keep up with new technology, evolving trends and a shifting global landscape, innovation is key. We look back on our 160-year history with fondne...

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March 30, 2025

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