As a Cash Application/Collections Representative at Aston Carter, you will be responsible for utilizing Excel and our ERP system to apply cash accurately for several divisions. You'll engage with customers for collections via email and phone, while also resolving disputes effectively. Your ability to manage multiple collections tasks while maintaining strong communication will be crucial.

To qualify for the Cash Application/Collections Representative position at Aston Carter, you should have at least 1-2 years of experience in cash applications and collections, along with strong Microsoft Excel skills. Experience with SAP is a significant plus, as is a solid background in data entry, accounting, and customer service.

The work environment for the Cash Application/Collections Representative at Aston Carter is business casual and supportive. You will be working onsite in Wickliffe, Ohio, five days a week, with flexible hours from 8 AM to 5 PM, promoting work-life balance and a team-oriented atmosphere.

The Cash Application/Collections Representative role at Aston Carter offers a competitive pay range of $20.00 per hour. Benefits may include medical, dental, and vision coverage, as well as access to a 401(k) retirement plan, life insurance, and employee assistance programs, depending on eligibility.

The Cash Application/Collections Representative position at Aston Carter is expected to last approximately six months. This contract role provides a fantastic opportunity to gain valuable experience in a dynamic work environment.

When handling disputes, it's essential to listen actively to the customer’s concerns, validate their feelings, and clearly explain the policy or process related to the dispute. For this Cash Application/Collections Representative role, demonstrate your problem-solving skills and your ability to maintain professionalism even under pressure.

Highlight any relevant experience you have relating to cash applications, especially using ERP systems or Excel. Describe specific scenarios where you ensured accuracy and efficiency, as this role relies heavily on those skills.

Discuss your experience with various Excel functions, such as VLOOKUP, pivot tables, and formulas, as these are vital for the Cash Application/Collections Representative role. Provide examples of how you've used Excel to streamline processes or analyze data.

Mention the importance of assessing urgency and importance in collections. For the Cash Application/Collections Representative position, share your strategies for managing your workload, such as creating daily to-do lists and using reminders for follow-ups.

Outline your approach to addressing bounced payments, including contacting the customer quickly to resolve the issue, updating records accurately, and ensuring follow-up to secure a valid payment. Demonstrating your ability to handle such situations will be valuable for the role.

Share your methods for ensuring accuracy, such as double-checking entries and implementing checklists. Stress the importance of attention to detail in the Cash Application/Collections Representative role to avoid any discrepancies in financial records.

Discuss the potential emotional challenges involved in collections, such as dealing with frustrated customers. Explain how you maintain professionalism and empathy while working towards resolution—a key quality in the Cash Application/Collections Representative role.

Use the STAR method (Situation, Task, Action, Result) to outline a specific example where you successfully resolved a challenging issue, showcasing your problem-solving and communication skills essential for the Cash Application/Collections Representative role.

Share relevant experiences where you had to navigate difficult customer interactions while maintaining a customer-centric approach. Your ability to empathize and provide solutions will highlight the necessary skills for the Cash Application/Collections Representative position.

Discuss the various tools and software you have utilized in past positions, especially those relevant to collections and cash application, such as ERP systems and Excel. Familiarity with SAP would also be a noteworthy advantage for this position.