An Administrative Coordinator at Aston Carter is responsible for providing front desk customer service to clients and handling inquiries via phone related to car salvage and insurance. This role also includes entering car information into our system accurately, completing filing tasks, and providing overall administrative support to ensure efficient office operations.

To apply for the Administrative Coordinator position at Aston Carter, candidates should have at least a High School Diploma. Essential skills include excellent customer service, inbound call handling, and data entry. Having prior experience in an administrative or customer service role is a plus but not mandatory.

The Administrative Coordinator position is located in Monticello, NY. The work environment is a small office setting where teamwork and collaboration are emphasized. Employees will work Monday to Friday, from 8:00 AM to 5:00 PM, in a business casual dress code, contributing to a friendly and productive workplace.

The Administrative Coordinator role at Aston Carter offers a range of benefits, including medical, dental, and vision coverage, 401(k) retirement plans, life insurance options, and an Employee Assistance Program. Depending on eligibility, various leave options like PTO and vacation are also available.

Essential skills for success as an Administrative Coordinator at Aston Carter include strong customer service abilities, proficient inbound call handling, thorough administrative paperwork skills, and accuracy in data entry. Being organized and detail-oriented will also be beneficial in dealing with various client inquiries and maintaining records.

To handle a difficult customer, I would listen actively to their concerns, empathize with their situation, and assure them that I will do my best to resolve the issue. I would calmly provide potential solutions and keep communication clear to restore their confidence in our services.

In my previous roles, I've accurately managed data entry using various software, maintaining meticulous records and databases. I understand the importance of attention to detail in administrative tasks to ensure smooth operations and efficient file management.

I believe the most important skill for an Administrative Coordinator is effective communication. This skill is key in providing excellent customer service, managing inquiries, and collaborating with team members, ensuring everyone is on the same page.

I prioritize tasks by assessing their urgency and importance. I often use tools like to-do lists or digital task management apps to keep track of deadlines, allowing me to focus on high-priority items while remaining flexible for unexpected requests.

I am motivated by the opportunity to help others and contribute to a positive work environment. Knowing that my efforts as an Administrative Coordinator support both my team and our clients energizes me to give my best every day.

In a former position, I often faced busy periods with many customer inquiries. By staying organized, maintaining clear communication with my team, and focusing on one task at a time, I was able to effectively manage the workload without compromising service quality.

If an emergency arises at the front desk, I would first ensure the safety of everyone involved, following company protocols. After ensuring a safe environment, I would communicate promptly with my supervisor and relevant staff to address the situation effectively.

I am familiar with software such as Microsoft Office Suite for document and spreadsheet management, as well as CRM systems for logging customer interactions. I've also used project management tools to streamline administrative tasks and team collaboration.

To ensure accuracy in data entry, I always double-check the information I input and develop a systematic approach to review data. Additionally, I leverage software that alerts me to any discrepancies, reducing errors and ensuring data integrity.

I want to work as an Administrative Coordinator at Aston Carter because I admire the company’s commitment to client and talent services. I am excited about the opportunity to grow within a supportive team environment and make a meaningful contribution to the organization's success.