Retail Sales Consultant - (STRABANE SQUARE) - job 1 of 2

As a Retail Sales Consultant at AT&T, you will engage with customers using a consultative sales approach. Your responsibilities include guiding customers through product options, fulfilling online orders, making outbound calls, and attending community events. You'll have the opportunity to meet sales targets and earn commission, all while creating meaningful connections with a diverse range of customers.

While prior retail or customer-facing sales experience is a plus, it is not mandatory to apply for the Retail Sales Consultant role at AT&T. We value individuals with a passion for helping others and will provide you with all the necessary training and coaching to succeed. A flexible schedule and a positive attitude are essential.

The work schedule for a Retail Sales Consultant at AT&T is designed to meet customer needs, which means you'll work between the hours of 9 AM to 9 PM, including varying shifts on weekends. Monthly seniority-based schedules are provided two weeks in advance, allowing for a degree of predictability in your work-life balance.

As a Retail Sales Consultant at AT&T, you can expect to earn between $12.92 and $14.72 per hour. Moreover, by meeting all sales goals, you can earn up to $13,700 in commission, making it possible to earn over $62,460 per year if you exceed expectations.

Retail Sales Consultants at AT&T enjoy a robust benefits package including medical, dental, and vision coverage, a 401(k) plan, paid time off, and holidays. Additional benefits also include tuition reimbursement, employee discounts, and access to employee assistance programs, ensuring a supportive work environment.

When approaching a hesitant customer, start by asking open-ended questions to understand their concerns. Listen actively to their responses and offer tailored solutions based on their needs. Use your product knowledge to highlight features that address their concerns and create a comfortable atmosphere for them to make an informed choice.

In answering this question, share a specific example where you set a clear goal, developed a strategy to achieve it, and discuss the results. Focus on the actions you took and what you learned from the experience, emphasizing your determination and ability to adapt.

Discuss various sales techniques such as consultative selling, building rapport with customers, and upselling based on customer needs. Highlight your adaptability in using different techniques depending on the customer's unique situation, showcasing your understanding of customer-centric sales.

Handling a difficult customer requires patience and empathy. Start by listening to their concerns without interruption, then validate their feelings before offering solutions. Always maintain a calm demeanor and strive to turn their negativity into a positive experience through attentive service.

Express your admiration for AT&T's commitment to innovation and community engagement. Emphasize your desire to be part of a team that values customer relationships and offers opportunities for personal and professional growth within the retail landscape.

Achieving sales targets hinges on understanding customer needs, maintaining an enthusiastic attitude, and using a solid strategy that includes follow-ups and relationship-building. Highlight the importance of remaining resilient and open to learning from both successes and failures in the sales process.

Staying current with products and services is essential in the tech industry. Speak about leveraging resources like AT&T’s internal databases, attending training sessions, and following industry trends. Continuous learning helps keep your approach fresh and relevant.

Provide a specific example where you went above and beyond to help a customer. Emphasize the importance of understanding their needs, the steps you took to exceed their expectations, and the positive feedback you received. Show how this experience aligns with AT&T's values.

Discuss creative strategies such as community events, promotional offers, and leveraging social media to attract customers. Highlight the value of understanding your target audience and tailoring your approaches to meet their interests and needs.

Share your strategies for multitasking effectively, such as creating to-do lists, using time management techniques, and remaining organized. Stress the importance of staying focused on customer interactions while managing time efficiently to ensure all tasks are completed.