Retail Sales Consultant - (YORK GALLERIA MALL) - job 2 of 2

As a Retail Sales Consultant at AT&T's York Galleria Mall, your key responsibilities include using a consultative sales approach to guide customers through various product options, fulfilling online orders, and making outbound calls to both existing and potential customers. You'll play an essential role in meeting sales targets while building lasting relationships in your community.

AT&T values passion over specific qualifications for the Retail Sales Consultant role at York Galleria Mall. While prior retail or customer-facing sales experience is a plus, it’s not mandatory. We provide comprehensive training and tools to equip you for success right from the start, ensuring you have what you need to thrive.

In your role as a Retail Sales Consultant at AT&T in York Galleria Mall, you can earn an hourly wage of $12.92 - $14.72, along with potential commissions that could exceed $13,700 annually if you hit your sales goals. Top performers can earn up to $62,460 per year thanks to our uncapped commission structure.

When you join AT&T as a Retail Sales Consultant at York Galleria Mall, you can take advantage of an excellent benefits package that includes medical, dental, and vision coverage, a 401(k) plan, paid time off, holidays, tuition reimbursements, and even discounts on AT&T services. We're committed to taking care of our employees, supporting both their professional and personal needs.

As a Retail Sales Consultant at AT&T in York Galleria Mall, your work schedule will vary between 9 am and 9 pm, including weekends. This flexibility allows you to be available when customers need assistance the most. You'll receive a monthly seniority-based schedule two weeks in advance, making it easier to plan your time.

When discussing your sales experience for the Retail Sales Consultant role, emphasize your ability to build rapport with customers and provide tailored solutions. Share specific examples of how you’ve met or exceeded sales targets through personalized service and consultative selling.

When faced with a difficult customer, it’s essential to stay calm and empathetic. Share an anecdote demonstrating your ability to listen actively, address their concerns, and work towards a resolution that satisfies both parties. Highlight how you’ve turned a challenging situation into a positive experience.

Consider discussing proactive strategies you’d implement, such as upselling complementary products and services, presenting limited-time offers to create urgency, or actively following up with leads. Highlight your commitment to building long-term customer relationships as a crucial aspect of achieving sales goals.

In the fast-evolving tech landscape, staying informed is vital. Share your methods for keeping up with technology trends, such as following industry news, participating in online forums, or attending workshops. Showcase your enthusiasm for learning as a means to better serve customers in your future role.

Your motivation could stem from a passion for helping others, the excitement of meeting sales goals, or the opportunity to engage with diverse customers. Illustrate your enthusiasm for the dynamic environment of retail sales while emphasizing how you find fulfillment in driving customer satisfaction.

When faced with an uninterested customer, your strategy should be to engage them through open-ended questions and personalized recommendations. Discuss how you would identify their needs and help them understand the value of products, thus creating a more interested and informed customer.

Teamwork is essential in retail sales. Discuss how collaborating with your colleagues can lead to better customer service outcomes and improved sales performance. Mention how you can contribute to a positive team environment and share how past experiences have shown you the value of working together.

Addressing a commission dispute requires tact. Outline your approach to resolve the situation calmly, such as seeking clarification from your manager or referring to documentation. Emphasize the importance of maintaining professionalism and ensuring open communication to reach an amicable solution.

Express your enthusiasm for AT&T's commitment to innovation and community. Highlight the opportunity to work with leading-edge technology and your desire to help customers find solutions that enhance their lives. Personalize your response by discussing how AT&T’s values resonate with you.

The most important quality for a Retail Sales Consultant is the ability to empathize and connect with customers. Highlight your soft skills like communication, problem-solving, and the eagerness to learn, as these attributes create a positive shopping experience and drive sales in an engaging way.