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Leasing/Community Engagement Associate - Tall Timbers Apartments

Company Description

About Atlantic Housing Foundation:
Atlantic Housing Foundation (AHF), Inc. is a 501(c)3 not-for-profit affordable housing provider. Founded in 1999, we currently own and operate over 10,000 units of multifamily properties in 6 states and 37 cities. In addition to HUD HAP and LIHTC properties, Atlantic Housing owns and operates affordable housing, mixed-income multifamily assets, student housing and senior housing.

The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster the continuous improvement of our people and our company. We strive to be a top performing, thoroughly professional and genuinely caring organization in all that we do. As an organization, we aspire to and believe in - Making a difference.

Why Should You Apply?

  • You believe in the AHF mission and core values
  • You are the best at what you do
  • You meet the qualifications below

Competitive Salary!

Benefits Offered:

  • Paid every two weeks
  • Educational Reimbursement
  • Opportunities for upward mobility
  • 12 Paid Company Holidays
  • 16 hours of Learning Time Off annually
  • 32 hours of Volunteer Time Off annually
  • Competitive Paid Time Off accrual
  • This role is eligible for overtime
  • Rent discount if living on-site
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, employer HSA contributions, and supplemental health insurance
  • Competitive 401(k) Program with employer matching contributions

Job Description

About the Associate, Community Engagement role:

This position reports to the Community Manager functions as a collaborative team partner to facilitate and implement resident programs. In addition to below duties, this position primarily builds community partnerships that bring services to the property and acts as an ambassador of the property to link residents with needed services.

General Duties:

  • Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers
  • Create relationships with local community service organizations and government agencies in order to coordinate special programming to improve the health, wellness and general wellbeing of residents.
  • Effectively and creatively communicate with residents (such as by newsletter, flyer, bulletin board, door knocking etc.,) to ensure residents are informed of available resources and programs
  • Coordinate with site team members to ensure staff attendance at onsite activities
  • Build strong relationships with current and future members of the community in order to increase resident participation and involvement
  • Survey community with regards to needs to provide opportunities for residents in regards to their educational and personal goals
  • Monitor program outcomes and implement evaluation techniques.
  • Maintaining working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management
  • Assist with general leasing and resident recertification duties including:
  • Presenting properties and provided amenities in a positive light to prospective tenants
  • Handling incoming calls
  • Processing resident applications
  • Advertising available properties using a variety of media and promoting materials
  • Resident retention
  • Assisting the Community Manager/Assistant Manager
  • Regularly provide and promote AHF Customer Service brand
  • Entering information into property software system (currently Yardi)
  • Outreach marketing
  • Other duties as assigned

Qualifications

Education and experience:

  •  High school or equivalent (required)
  •  Associate's or Bachelor's degree a plus
  •  1+ years of customer service experience (preferred)
  • Able to form and maintain ongoing professional relationships with community service organizations, residents and apartment staff
  • Strong organizational, time management and project management skills
  • Knowledgeable about the community and local city and local resources
  • Strong customer service skills and the ability to relate easily to residents, community organizations and apartment staff
  • Able to maintain confidentiality
  • Previous community engagement, leasing or resident services experience (preferred)
  • Bilingual in English and Spanish (preferred)
  • Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines. #indaj

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CEO of Atlantic Housing Foundation
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Michael Nguyen
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Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Leasing/Community Engagement Associate - Tall Timbers Apartments, Atlantic Housing Foundation

If you’re looking for a dynamic and fulfilling role, the Leasing/Community Engagement Associate position at Tall Timbers Apartments in Houston, TX, might be just what you need! Join the mission-driven team at Atlantic Housing Foundation (AHF), where we’re dedicated to promoting quality affordable housing. In this vital role, you will work closely with residents and local organizations to develop and implement programs that enhance community well-being. Imagine being the friendly face that connects individuals with important resources that help them improve their lives. You’ll collaborate with site staff to craft exciting resident programming, and your engaging communication skills will shine as you spread the word about available services through creative channels like newsletters and flyers. Plus, fostering connections with community service organizations will be key as you promote health, wellness, and educational opportunities among residents. Your expertise in leasing will allow you to help with resident recertifications and showcasing the beauty of our apartments. With a foundation grounded in care and professionalism, AHF values your contributions. We offer competitive pay, robust benefits, and the chance for professional growth—all in a supportive environment that allows you to make a real difference every day. If you’re ready to combine your talents with a purpose, we’d love to have you on board as our new Leasing/Community Engagement Associate!

Frequently Asked Questions (FAQs) for Leasing/Community Engagement Associate - Tall Timbers Apartments Role at Atlantic Housing Foundation
What are the responsibilities of a Leasing/Community Engagement Associate at Tall Timbers Apartments?

The Leasing/Community Engagement Associate at Tall Timbers Apartments plays a vital role in building community relationships and facilitating resident programs. Key responsibilities include developing community service programming, collaborating with local organizations, creatively communicating with residents, managing leasing duties, and ensuring the well-being of residents by linking them to essential resources.

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What qualifications are needed for the Leasing/Community Engagement Associate position at Tall Timbers Apartments?

To qualify for the Leasing/Community Engagement Associate position at Tall Timbers Apartments, candidates should have a high school diploma or equivalent. An associate's or bachelor's degree is a plus, along with at least one year of customer service experience. Strong organizational skills, familiarity with local resources, and the ability to maintain professional relationships are also crucial. Bilingual skills in English and Spanish and knowledge of software like Yardi are preferred.

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How does a Leasing/Community Engagement Associate contribute to the community at Tall Timbers Apartments?

The Leasing/Community Engagement Associate contributes significantly to the community at Tall Timbers Apartments by developing programs that enhance residents' lives. They facilitate partnerships with local service organizations, create engaging communication strategies, and monitor program outcomes to ensure that residents receive valuable resources and support aimed at improving their overall well-being.

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What support does Atlantic Housing Foundation offer to its Leasing/Community Engagement Associates?

Atlantic Housing Foundation offers a competitive salary and an array of benefits to its Leasing/Community Engagement Associates, including educational reimbursement, generous paid time off, volunteer time, and health insurance plans. The organization emphasizes career growth, providing opportunities for professional development within a mission-driven environment.

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What is the application process for the Leasing/Community Engagement Associate role at Tall Timbers Apartments?

The application process for the Leasing/Community Engagement Associate role at Tall Timbers Apartments typically involves submitting a resume and cover letter, detailing your relevant experiences and qualifications. Candidates are often invited to an interview, where they can showcase their enthusiasm for community engagement and their understanding of the AHF mission.

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Common Interview Questions for Leasing/Community Engagement Associate - Tall Timbers Apartments
What motivates you to work in community engagement?

In responding to this question, emphasize your passion for improving the lives of others and how community engagement allows you to leave a positive impact. Share personal experiences or anecdotes that demonstrate your commitment to helping communities thrive.

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Can you describe a successful program you developed for a community?

When answering, highlight specific details about the program, including its objectives, the needs it addressed, and the outcomes achieved. Discuss how you assessed community needs and worked collaboratively to ensure its success.

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How do you handle conflicts between residents or organizations?

Emphasize your conflict resolution skills, mentioning specific strategies like active listening, mediation, and finding common ground. Provide an example if possible, showcasing your capability to maintain relationships while addressing conflicts effectively.

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What strategies would you use to engage residents in programs at Tall Timbers Apartments?

Discuss a range of innovative communication and outreach strategies, such as utilizing social media, hosting events, or engaging residents directly through surveys. Highlight your creativity and understanding of the community to tailor your approach to maximize resident participation.

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How do you prioritize tasks when managing multiple programs simultaneously?

Explain your organizational skills, such as using task lists or digital tools to keep track of deadlines and responsibilities. Describe how you assess program priorities based on resident needs and organizational goals to create an effective timeline.

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What makes a successful resident retention strategy?

In your answer, discuss the importance of fostering relationships with residents, understanding their needs, and providing ongoing support and engagement opportunities. Mention the impact of consistent communication and tailored services on retaining residents.

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How do you measure the success of community programs?

Highlight the use of both qualitative and quantitative metrics to evaluate program outcomes. Discuss methods like surveys, attendance metrics, and feedback sessions that can provide insights into program effectiveness and areas for improvement.

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Describe your experience with leasing duties.

Share specific experiences related to leasing activities, including presenting properties, processing applications, or advertising available units. Discuss how your customer service approach enhances the leasing process and improves resident experiences.

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How do you promote inclusivity within community programs?

Talk about the significance of inclusivity in community engagement, and share your strategies for ensuring diverse participation. Consider mentioning outreach efforts that cater to various resident demographics, ensuring everyone feels welcome and valued.

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What role does communication play in community engagement?

Express the critical nature of effective communication in community engagement. Discuss how clear, approachable communication fosters relationships with residents and organizations and leads to successful community involvement and program participation.

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The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster t...

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Full-time, on-site
DATE POSTED
March 28, 2025

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