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AM Server

Company Description

Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome.

The targeted compensation wage for this full time year round, non-exempt position is $11.79/hr plus tips. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

Embark on a rewarding journey with our team as an AM Server, where your role is pivotal in crafting extraordinary dining experiences. As a part of our team, you'll be at the heart of catering to the business, our esteemed guests, and sustaining harmony amongst the team.

  • Facilitate the guest dining experience by taking orders, anticipating needs, and delivering all items efficiently.
  • Relate with guests to ensure satisfaction with beverages and meals, maintaining a consistently heartfelt and high-quality service.
  • Comply with Auberge Resorts Collection standards and make thoughtful suggestions for upselling unique menu items.
  • Accurately and quickly take and place orders, input them into the POS system, and handle billing.
  • Operate, maintain, and clean restaurant equipment and fittings.
  • Ensure the restaurant/outlets are tidy, organized, and follow safe food handling procedures.

Qualifications

  • Minimum of one year experience in the foodservice/hospitality industry.
  • Good knowledge of food and wine. Experience at a luxury hospitality property preferred.
  • Must be of minimum age to serve alcohol.
  • Superior professional appearance and manner, good character to work in a fast-paced team.
  • Ability to work a flexible schedule, including weekends and holidays, according to department needs.
  • Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is June 1st, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the future

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Average salary estimate

$24500 / YEARLY (est.)
min
max
$24500K
$24500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About AM Server, Auberge Resorts

Join our dynamic team at Hotel Jerome as an AM Server, where you will play a vital role in delivering unforgettable dining experiences to our esteemed guests. Located in the heart of Aspen, our hotel has been the social hub for over a century, providing a unique backdrop for your professional journey. As an AM Server, your responsibilities will include taking orders, anticipating guests' needs, and ensuring that every meal is served with a smile and top-notch service. You’ll be interacting closely with our guests, helping them choose from our exceptional menu, and maintaining a high standard of service that reflects the quality of Auberge Resorts Collection. You will handle order placement efficiently through our POS system and manage billing with precision. With the fast-paced environment of the restaurant, cleanliness and food safety are paramount, so you’ll also be responsible for maintaining the tidy appearance of the dining area and ensuring that all equipment is well-cleaned and operational. If you're passionate about delivering quality service and have a year of experience in food service, we want to hear from you! Embrace the thrill of working in a luxury property right in Aspen by joining Hotel Jerome as an AM Server.

Frequently Asked Questions (FAQs) for AM Server Role at Auberge Resorts
What are the responsibilities of an AM Server at Hotel Jerome?

As an AM Server at Hotel Jerome, your key responsibilities will include taking and delivering orders efficiently, providing exceptional customer service, managing the POS system for billing, and ensuring the overall cleanliness of the dining area. You’ll also make menu suggestions and ensure guests have a wonderful dining experience.

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What qualifications do I need to apply for the AM Server position at Hotel Jerome?

To be considered for the AM Server position at Hotel Jerome, you should have at least one year of experience in the food service or hospitality industry, possess good knowledge of food and wine, and be of legal age to serve alcohol. Additionally, a professional appearance and the ability to work in a fast-paced environment are important.

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What benefits are offered for the AM Server role at Hotel Jerome?

The benefits package for the AM Server role at Hotel Jerome includes paid time off, medical, dental, and vision healthcare plans, a 401(k) with employer contributions, and discounts on stays within the Auberge Resorts Collection. Additional benefits depend on eligibility and may have specific requirements.

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Is prior experience in luxury hospitality required for the AM Server position at Hotel Jerome?

While it's preferred that AM Server candidates at Hotel Jerome have experience in luxury hospitality, it's not mandatory. However, demonstrating knowledge in food and beverage service is crucial for providing the high standards expected by our guests.

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What is the compensation structure for the AM Server position at Hotel Jerome?

The targeted compensation wage for the AM Server position at Hotel Jerome is $11.79 per hour, plus tips. This role is eligible for a comprehensive benefits package as part of the Auberge Resorts Collection.

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Common Interview Questions for AM Server
What makes you a good fit for the AM Server position at Hotel Jerome?

Highlight your experience in the hospitality industry and your passion for providing excellent service. Share specific examples of how you’ve handled difficult customers or went above and beyond to enhance a guest’s experience.

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How do you handle high-pressure situations in a fast-paced restaurant environment?

Discuss your strategies for staying organized and focused under pressure. Share a specific situation where you effectively managed multiple tables and ensured all guests were satisfied.

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Can you give an example of a time you provided exceptional customer service in your previous roles?

Provide a story that reflects your ability to connect with guests and create memorable experiences. Detail what actions you took and how the guest responded positively to your service.

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What do you know about Hotel Jerome and our approach to service?

Research the history and values of Hotel Jerome. Emphasize how you align with their commitment to quality service and share why the hotel's rich heritage is meaningful to you.

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How do you prioritize tasks during a busy shift?

Explain your organizational skills and techniques for prioritizing guest requests, order deliveries, and cleaning duties. Mention how you ensure that all tasks are completed in a timely manner.

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Describe your experience with POS systems. How quickly can you learn new technology?

Detail any previous experience with POS systems, and emphasize your adaptability to learning new software quickly. Discuss a past situation where you successfully adjusted to a new tool.

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How do you ensure food safety and cleanliness in your serving area?

Discuss your understanding of food safety protocols and the importance of maintaining cleanliness. Provide examples of practices you follow to ensure a safe dining environment for guests.

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What is your approach to upselling menu items?

Talk about your knowledge of the menu and how you use it to create enticing suggestions based on guest preferences. Discuss the impact of upselling on guest satisfaction and restaurant profitability.

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How do you deal with difficult customers or complaints?

Share a specific example of a time you successfully resolved a customer complaint, focusing on your communication skills and ability to empathize with guests while finding a solution.

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Why do you want to work at Hotel Jerome as an AM Server?

Express your admiration for the hotel’s legacy and commitment to guest service, and explain how being part of the Hotel Jerome team aligns with your career goals in hospitality.

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DATE POSTED
April 5, 2025

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