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Community Consultant

Community Consultant

Position Type:

Full time

State: 

Texas

City: 

Carrollton

Zip Code:

75007

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Are you ready to be a part of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished office professional with a passion for innovation and a vision for excellence, your next career move is here.


AvalonBay Communities is searching for a dedicated and highly organized Leasing Consultant to take on the daily operations of the leasing team at one of our apartment communities and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!


As a Leasing Consultant you will be the driving force in helping residents find the best place to call home. Your creative and thoughtful tours will be customized to individual tastes, from recommending the perfect floorplan to outlining the best new neighborhood restaurants. You know what makes people tick and follow through on every lead to ensure that our prospective residents know you care. With weekends being the most high-traffic time for future residents to explore their home options, Saturday availability is required.

• Incredible customer service skills. You have a knack for creating a sense of community and the drive to go the extra mile to create a spectacular experience for new residents. Your success and purpose are driven by the relationships that you build.
• Sales and marketing chops. Your personalized connections and recommendations drive our leasing performance, and your ability to create excitement through creative campaigns, continuous outreach, and social media fuel community enthusiasm for AvalonBay.
• Follow-through. By understanding what’s important to our prospective residents, you continuously reach out with tailored updates - from the ideal floorplan they’ve been eyeing, to the newest hot-spot openings, to the best food truck in the neighborhood – you help to paint a picture of what it’s like to call your community home.
• A genuine desire to help both residents and colleagues in Creating a Better Way to Live.

You have

• A high school diploma or equivalent (GED) required
• 1-2 years of experience in a leasing or customer service role, preferably in the real estate or property management industry
• Strong interpersonal and communication skills
• Proficiency in using property management software and Microsoft Office Suite
• Knowledge of fair housing laws and regulations
• Ability to work independently and as part of a team
• Excellent organizational and multitasking abilities

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Consultant, AvalonBay Communities

Join AvalonBay Communities as a Community Consultant and play a pivotal role in revolutionizing apartment living in Carrollton, Texas. Here at AvalonBay, we're not just about managing properties, but about creating extraordinary living experiences that embody style and comfort. As a Community Consultant, you'll become an integral part of our dynamic leasing team, where your passion for innovation and excellent customer service will shine. You'll be responsible for guiding prospective residents through the leasing process, showcasing the unique features of our apartment homes while establishing genuine relationships. Your knack for connecting with people will allow you to tailor property tours to each individual's preferences, helping them envision their life in our community. What’s more, your experience in sales and marketing will be crucial in driving our leasing performance through creative outreach and engaging campaigns. Weekends are typically buzzing with prospective tenants, so your availability on Saturdays is a must. If you're ready to enhance the lives of residents while enjoying comprehensive benefits, employee recognition programs, and a nurturing environment, AvalonBay is eager to meet you. Let’s create a better way to live together!

Frequently Asked Questions (FAQs) for Community Consultant Role at AvalonBay Communities
What are the key responsibilities of a Community Consultant at AvalonBay?

As a Community Consultant at AvalonBay, your key responsibilities include managing the daily operations of the leasing team, providing exceptional customer service to residents, and conducting personalized tours of the apartment homes. You'll also engage in creative marketing efforts to foster community excitement, follow up with prospective residents, and maintain knowledge of local amenities and attractions that enhance the living experience.

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What qualifications do I need to apply for the Community Consultant position at AvalonBay?

To apply for the Community Consultant position at AvalonBay, candidates should have a high school diploma or equivalent, along with 1-2 years of experience in leasing or a customer service role, particularly in real estate or property management. Strong communication skills and proficiency in property management software are essential. Familiarity with fair housing laws and the ability to work independently as well as part of a team are also important.

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What skills are important for success as a Community Consultant at AvalonBay?

For success as a Community Consultant at AvalonBay, exemplary customer service skills are paramount, as is the ability to build a sense of community among residents. Sales and marketing experience are valuable in promoting the property effectively. Additionally, strong organizational skills and the ability to multitask will help manage the various responsibilities effectively.

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What can I expect in terms of growth and benefits as a Community Consultant at AvalonBay?

As a Community Consultant at AvalonBay, you'll find ample opportunities for career growth through achievement-focused advancement and internal promotions. Our comprehensive benefits include health insurance, a 401(k) plan with company match, paid vacation, and tuition reimbursement. Additionally, we're committed to recognizing and celebrating your efforts within a culture grounded in integrity and continuous improvement.

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What is AvalonBay's company culture like for Community Consultants?

AvalonBay fosters an inclusive and diverse company culture centered around the purpose of creating a better way to live. As a Community Consultant, you'll be part of a supportive team that values integrity and empowerment. Our recognition programs highlight your contributions and successes, making AvalonBay a fantastic workplace for growth and collaboration.

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Common Interview Questions for Community Consultant
Can you describe your experience in customer service relevant to the Community Consultant role?

When answering this question, highlight specific instances where you've successfully resolved customer inquiries or built relationships with clients. Emphasize your ability to understand customer needs and provide tailored solutions, demonstrating how this experience equips you to excel as a Community Consultant.

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What strategies would you use to promote our apartment homes and attract new residents?

In your response, discuss creative marketing strategies, such as leveraging social media campaigns or community events. Mention your previous successes in driving interest and engagement, and explain how these approaches will help you enhance AvalonBay's leasing performance.

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How do you handle objections or concerns from prospective residents?

Showcase your active listening skills and ability to empathize with potential residents. Discuss how you would address concerns with solutions that highlight the benefits of living at AvalonBay, ultimately turning objections into opportunities for further engagement.

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What do you believe sets AvalonBay apart from other property management companies?

Focus on AvalonBay's commitment to creating exceptional living experiences and community. Discuss the cultural values, exceptional benefits, and the company’s focus on innovation and integrity, defining why these aspects resonate with you and how you'd uphold these principles in your role.

Join Rise to see the full answer
Describe a time when you went above and beyond for a customer.

Select a concrete example where your efforts led to a positive outcome for a customer. Detail the specific actions you took, the challenges you faced, and the ultimate results to illustrate your dedication to exceptional service, which is crucial for a Community Consultant at AvalonBay.

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How do you prioritize tasks in a busy leasing office environment?

In your response, emphasize strategies such as creating to-do lists, using time management tools, and focusing on urgent versus important tasks. Provide examples of how your organizational skills have helped you maintain efficiency in a fast-paced setting.

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What would you do to create a sense of community within the apartment complex?

Discuss strategies like organizing community events, fostering resident engagement through newsletters, or utilizing social media to connect residents. Demonstrating your understanding of community-building principles shows how well you align with AvalonBay’s mission.

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What tools or software are you familiar with in property management?

Be prepared to mention property management software you've used and how it contributed to your efficiency in previous roles. Discussing your familiarity with technology emphasizes your readiness to adapt to tools used at AvalonBay.

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Why do you want to work specifically for AvalonBay?

Provide a thoughtful response that connects your values with AvalonBay's mission and culture. Discuss aspects like the commitment to integrity, community focus, and opportunity for growth, making a compelling case for your alignment with the company.

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How do you stay informed about industry trends in real estate and property management?

Mention various resources you utilize, such as industry publications, webinars, networking events, or professional associations. Discussing your ongoing commitment to learning highlights your enthusiasm for staying current in the Community Consultant role.

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Our vision is to be the leading apartment company in select U.S. markets by providing distinctive living experiences that customers value. Our purpose and this vision underpin every decision we make. They drive our commitment to building and mai...

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DATE POSTED
March 29, 2025

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