UX Content Design Intern

As a UX Content Design Intern at Back Market, your main responsibilities will include crafting tailored UX content that enhances the customer journey, collaborating closely with other content designers to proofread and edit various types of copy, and participating in user research to better understand their challenges. You will also work with our Localization Manager to ensure our content is adaptable for our international audience in 18 languages, making data-driven decisions to improve product copy and messaging.

To apply for the UX Content Design Intern position at Back Market, candidates should ideally have academic or professional training in UX writing or content design. Experience with a house glossary and style guide is beneficial, and being fluent in English is essential. While it's a plus to have experience with product design tools like Figma, what’s most important is your willingness to learn, adapt, and engage collaboratively with diverse teams.

During the recruitment process for the UX Content Design Intern position at Back Market, you can expect a straightforward series of steps. It starts with a phone interview with a Campus Recruiter, followed by a content design challenge to be completed at home. The next step includes a technical interview with the UX Content Design Lead and the Design Manager, and finally, a cultural fit interview with a member of the Content Design team. Each step is designed to gauge your skills and see how you would fit into our dynamic culture.

Back Market is committed to making a positive environmental impact by promoting the purchase of refurbished tech. Every device purchased through our platform helps to lower carbon emissions by up to 92% compared to new products. Our entire operation is focused on sustainable practices, and we encourage our users to be a part of this eco-friendly journey by choosing refurbished tech, thus reducing waste and environmental degradation.

As a UX Content Design Intern at Back Market, you'll experience hands-on career development opportunities within a supportive learning environment. You'll work alongside experienced professionals, receiving mentorship and feedback that can aid your growth. Additionally, being part of a B Corp-certified company means that your contributions will be impactful, allowing you to start your career on a strong foundation while promoting sustainability and user-focused design.

Absolutely! UX writing is about crafting content that ensures users have an intuitive and seamless experience with a product or service. It's crucial because effective UX writing can guide users through tasks, reduce confusion, and create a more engaging user experience. When answering this, emphasize your awareness of user needs and how clear messaging can enhance overall satisfaction.

Collaboration is key in UX design. When working with various teams—like product designers, developers, and marketers—I prioritize open communication and feedback. I also believe in being proactive in sharing insights and aligning on goals to ensure everyone is on the same page. Sharing specific examples from past experience can help illustrate your approach.

To ensure that my content is user-centered, I start with audience research to gather insights into their needs and pain points. I review analytics data to understand user behavior and testing results to validate content effectiveness. Developing personas and user journey maps can also be beneficial. Be sure to highlight your analytical approach and adaptability when discussing this.

Receiving constructive criticism is a valuable part of personal growth. For instance, if a colleague suggests adjustments to my writing, I take it as an opportunity to learn. I reflect on their feedback, make the necessary changes, and ask follow-up questions for clarity. This shows a willingness to improve and openness to collaboration. Share a specific instance to illustrate your point.

When managing tight deadlines, I prioritize by evaluating which pieces are most critical and require immediate attention. I break tasks down into manageable parts and use project management tools to stay organized. Communication is essential, so I keep all stakeholders informed of my progress. Discussing your time management skills and any tools you use can showcase your ability.

To create content that resonates across cultures, I research cultural nuances, leveraging local insights to tailor messaging appropriately. Working closely with our Localization Manager also helps to adapt content for an international audience. Understanding variations in language, tone, and user expectations is key and demonstrates an awareness of global sensitivity.

Sure! In a previous role, I analyzed user engagement metrics to identify which content pieces had lower interaction rates. I revised these based on user feedback and A/B testing results, which ultimately improved engagement and conversion rates. Sharing such a specific example of data usage demonstrates your analytical mindset.

Storytelling is vital in UX writing as it helps to create a narrative that guides users through their journey. By establishing a clear and relatable storyline, users can connect emotionally with the product or service. This not only enhances their experience but fosters brand trust. When discussing this, share how you have implemented storytelling techniques in your previous work.

I'm passionate about working at Back Market because of your commitment to sustainability and redefining tech consumption. The opportunity to create honest and impactful content that resonates with users aligns perfectly with my goals as a content designer. Expressing a personal connection to the company’s values shows genuine interest.

I have experience with various design and collaboration tools relevant to content design, such as Figma and Google Docs. Familiarity with analytics tools to track user engagement reflects my ability to use data to inform content creation. Discussing your toolset showcases your readiness to adapt to Back Market's processes.