Business Development Manager - Employee Care

The Business Development Manager - Employee Care at Beyond Bank Australia is primarily responsible for driving sales and growth of the Employee Care program. This includes meeting sales targets, developing new business opportunities, and managing customer relationships. The role also entails collaborating closely with Community Development Managers and Business Development Managers to identify and convert sales opportunities, ensuring high customer satisfaction.

The ideal candidate for the Business Development Manager - Employee Care role at Beyond Bank Australia should be a dynamic and collaborative leader with a passion for customer satisfaction. Strong relationship-building skills, experience in driving sales growth, and the ability to collaborate with various teams are essential. Previous experience in business development or sales is often valued in this position.

The hiring process for the Business Development Manager - Employee Care position at Beyond Bank Australia typically involves a phone screen, followed by video interviews, and may include virtual or face-to-face interviews. Candidates might also undergo psychometric testing and relevant background checks. Some roles may require four weeks of mandatory training before starting.

Employees in the Business Development Manager - Employee Care role at Beyond Bank Australia enjoy a range of benefits including additional work-life balance days, paid community volunteer days, health and wellbeing initiatives, and professional development opportunities. The bank fosters a flexible and diverse working environment, encouraging personal and career growth.

The work culture at Beyond Bank Australia for the Business Development Manager - Employee Care role is inclusive and supportive. As a B Corp, the bank is dedicated to customer obsession and community empowerment, offering a collaborative environment where employees can thrive. You will be encouraged to share ideas and seek innovative ways to enhance the Employee Care services.

In a business development role, building relationships with clients starts with understanding their needs and challenges. I prioritize active listening, regular communication, and transparency to create trust. By offering tailored solutions and being responsive, I forge strong partnerships that lead to mutual growth.

In my previous role, I was tasked with increasing sales by 20% within a year. By analyzing market trends and customer feedback, I identified new service areas to target. I developed an outreach strategy and collaborated with cross-functional teams to implement it, ultimately exceeding the target by 15% by the year’s end.

To assess customer satisfaction, I employ surveys, feedback forms, and direct communication channels. Regular checkpoints allow me to gauge satisfaction levels accurately, and analyzing this data helps identify areas for improvement, ensuring we meet and exceed client expectations.

Handling competition in the banking industry requires staying informed about market trends and competitor offerings. I focus on our unique value proposition, ensuring our services meet customer needs better. Furthermore, maintaining excellent customer relationships provides a significant edge over competitors.

Teamwork is crucial in business development. Collaboration with stakeholders like Community Development Managers allows for a more comprehensive understanding of customer needs and sharing insights that can lead to successful outcomes. A united approach enhances our ability to close sales effectively.

I once faced a challenge when a key prospect stalled due to budget constraints. Rather than giving up, I scheduled a follow-up meeting to understand their concerns better. We identified potential adjustments to our service to align with their budget, which ultimately closed the deal and strengthened our relationship.

In a fast-paced environment, I prioritize tasks based on urgency and impact. I use time management tools to organize my workload, making clear distinctions between high-priority and low-priority tasks. Regular reviews of my priorities also ensure that I stay on track with my targets.

To convert leads into clients, I build rapport by understanding their unique challenges and offering tailored solutions. Follow-ups are essential, along with providing information that illustrates how our services can address their needs. Demonstrating value and maintaining open communication builds trust, facilitating conversion.

I utilize a customer relationship management (CRM) system to track sales opportunities, maintaining detailed records of interactions and progress. This approach not only helps me stay organized but also allows for data analysis that informs strategy adjustments to improve conversion rates.

I am drawn to the Business Development Manager role at Beyond Bank Australia because of the company’s commitment to customer satisfaction and community empowerment. Working for a B Corp that prioritizes ethical practices aligns with my personal values, and I am excited about the opportunity to contribute to a team focused on growth and innovation.