Cafe Manager | New York City

As a Cafe Manager at Blank Street, your key responsibilities include training and mentoring your team, maintaining product quality standards, and overseeing the overall customer experience. You'll also manage inventory and vendor relations, ensuring compliance with health and safety standards while actively contributing to the cafe's financial performance.

To apply for the Cafe Manager role at Blank Street, candidates should have a New York City Food Protection certificate (DOH card) and a minimum of four years of experience managing single-store operations in the hospitality industry. A strong knowledge of specialty coffee and exceptional customer service skills are essential for this role.

Blank Street is committed to the professional development of its Cafe Managers by offering ongoing training sessions, collaborative opportunities with other managers, and performance-driven feedback. This supportive environment helps you continually enhance your leadership, training, and coaching skills.

The work environment at Blank Street is dynamic, fast-paced, and centered around community and teamwork. As a Cafe Manager, you’ll foster a motivating culture, ensure operational excellence, and be a brand ambassador – all while enjoying the vibrant atmosphere that a coffee shop provides.

Cafe Managers at Blank Street enjoy numerous perks, including a competitive salary range of $64,500 - $74,000, quarterly bonuses, medical, dental, and vision coverage, paid time off, sick leave, and exclusive access to awesome Blank Street swag and coffee, among other benefits.

Effective prioritization begins with understanding the team's strengths and current store demands. I focus on daily operations, ensuring team engagement while responding to customer needs, and I allocate time for training to develop my staff's skills over time.

Absolutely! I have a structured approach to inventory management that includes regular audits, maintaining vendor relations, and ensuring timely order placement while keeping a close eye on waste management to optimize overall efficiency in operations.

I believe in open communication and addressing issues head-on. I would sit down with the involved parties, listen to both sides, and facilitate a discussion to find a common ground, ensuring that we maintain a positive and collaborative work environment.

To motivate my team, I celebrate their successes, provide consistent feedback, and create an inclusive culture where everyone's voice is heard. I tailor my approach based on individual aspirations and ensure that everyone feels part of our larger mission.

My leadership style is supportive yet hands-on. I thrive on empowering my team by providing them with the necessary tools and guidance, while I also lead by example, staying actively engaged in daily operations and customer interactions.

Exceptional customer service starts with training my team on our brand standards and encouraging them to connect with customers genuinely. Additionally, I keep the communication lines open for customer feedback to continuously improve the service experience.

I employ team-building activities, regular check-ins, and acknowledgment of individual contributions, all while fostering a culture of inclusivity and collaboration to ensure that each member feels valued and engaged in our cafe's mission.

In my previous role, I noticed a gap in our inventory control, so I implemented a new tracking system that minimized waste and saved costs. It involved training my team on the new software, and the result was a 20% reduction in waste over six months.

I stay updated by attending industry events, participating in workshops, and following relevant publications. This knowledge helps me to adjust our product offerings to meet customer preferences and keep our menu exciting.

The key to a successful cafe lies in creating a welcoming atmosphere that values both excellent product quality and customer experience. When you combine a strong, motivated team with a commitment to hospitality, success follows naturally.