Vice President, Client Processing Manager I

As the Vice President, Client Processing Manager I at BNY, you'll oversee a team responsible for managing all aspects of client accounts, including transactional processing and problem resolution. You'll also manage daily workflows, ensure transactions are processed timely and accurately, and handle escalated issues within the team.

To qualify for the Vice President, Client Processing Manager I role at BNY, candidates should possess a Bachelor's degree or an equivalent combination of education and experience, along with 4-5 years of work experience, ideally including 0-1 years in a management capacity. Experience in payments and project management is highly preferred.

BNY actively promotes a culture of excellence, offering competitive compensation, comprehensive benefits, and robust well-being programs designed to support work-life balance. In this role, you’ll have access to resources that promote health, resilience, and financial success, encouraging you to thrive both personally and professionally.

In the Vice President, Client Processing Manager I position at BNY, you'll not only supervise your team but also take an active role in their development. You'll conduct performance reviews, provide continuous feedback, and may even contribute to the recruitment process, shaping a collaborative and high-performing team environment.

The Vice President, Client Processing Manager I role at BNY is a hybrid position, requiring employees to work in the office three days a week. This flexible work schedule allows you to balance collaboration with your team while enjoying the benefits of remote work.

When discussing your management style, emphasize your approach to fostering team collaboration, setting clear goals, and providing constructive feedback. Highlight how you adapt your style to meet the needs of your team and organization.

Explain your methods for managing workflows effectively. Discuss the importance of utilizing reports and metrics to identify bottlenecks, along with how you delegate tasks based on team strengths to ensure every transaction is handled promptly.

Outline your process for addressing escalated issues, including active listening, assessing the situation, and deploying problem-solving techniques. Highlight your commitment to resolving issues quickly to maintain client trust and satisfaction.

Share specific experiences you've had with payments processing, detailing any systems or software you are familiar with. Emphasize how this experience has influenced your ability to manage teams and deliver high-quality client service.

Discuss your approach to performance evaluation, which might include setting measurable objectives, conducting regular check-ins, and utilizing feedback from clients or upper management. Emphasize the importance of recognition and constructive coaching.

Highlight your strategies for fostering a positive team culture, such as open communication, team-building activities, and recognizing individual contributions. Share how you encourage collaboration to create a supportive atmosphere.

Provide a specific example of a process you enhanced, detailing the challenges faced, the solutions implemented, and the impact on team efficiency or client satisfaction. It shows your capability to drive change and innovation.

Indicate your commitment to staying informed through industry publications, networking events, and ongoing education. Discuss how this knowledge benefits your team and enhances your leadership.

Share an experience managing a diverse team and how you adapted your management strategies to embrace different perspectives and backgrounds. Emphasize the positive outcomes resulting from leveraging team diversity.

Discuss your aspirations for growth and leadership within the financial services industry. Mention your interest in driving innovation and contributing to a company like BNY that values inclusivity and excellence.