Maintenance Manager

As a Maintenance Manager at Bozzuto, your primary responsibilities include leading your team in maintenance operations, overseeing the apartment turnover process, resolving service tickets promptly, and ensuring preventative maintenance programs are executed effectively. You will also manage vendor relationships and maintain compliance with safety codes, making sure that the community remains a beautiful and safe place for residents.

To qualify for the Maintenance Manager position at Bozzuto, you need an education in the trades and at least 7 years of experience in residential building maintenance. Additionally, supervisory experience of 3 years or more is required, along with relevant certifications like HVAC, EPA, or NAPE. Skills in plumbing, electrical work, and attention to safety protocols are also essential to succeed in this role.

Critical skills for the Maintenance Manager role at Bozzuto include advanced knowledge of HVAC, plumbing, and electrical repair, as well as the ability to communicate effectively with both team members and residents. A keen attention to detail, along with basic carpentry skills, will help you maintain the properties and respond effectively to maintenance issues. Familiarity with Microsoft Office and various technology platforms is also an asset.

The salary range for a Maintenance Manager at Bozzuto is between $85,000 and $90,000 USD, depending on experience and qualifications. As part of the team, you will also be eligible for bonus opportunities, which can further enhance your overall compensation.

Maintenance Managers at Bozzuto enjoy a comprehensive benefits package that includes competitive compensation, health and wellness benefits (medical, dental, and vision), 20 days of paid time off plus holidays, and a 401k program with company match. Additionally, Bozzuto offers tuition reimbursement and various programs to support career development, ensuring that your professional growth is a priority.

When prioritizing maintenance tasks, it's crucial to assess the urgency and impact on residents' comfort and safety. Start by reviewing outstanding service tickets and categorizing them based on urgency. High-priority issues, such as plumbing leaks or electrical failures, should be addressed immediately. Establish communication channels with your team to ensure everyone's aware of current priorities and deadlines.

In an interview, discuss your hands-on experience with HVAC systems, including your familiarity with various types of systems like central plants, split systems, or chillers. Highlight any certifications you hold, such as EPA or NAPE, and share specifics about troubleshooting, maintenance, and repair tasks you've performed. Make sure to emphasize your proactive approach to preventative maintenance.

When faced with a resident complaint, it's essential to remain calm and empathetic. Listen actively to their concerns, reassessing the situation. Once you fully understand the issue, assure them that you will work on resolving it swiftly. Document the complaint and follow up promptly with updates on the status of their request, demonstrating that you value their input.

Effective team leadership involves clear communication, providing training, and creating a supportive environment. Set clear expectations and goals for your team, and conduct regular check-ins to ensure alignment. Encourage professional development through on-the-job training and collaboration, fostering a culture where everyone can contribute ideas and solutions.

Safety compliance starts with educating your team on OSHA regulations and necessary precautions as part of your management responsibilities. Regularly review safety procedures, conduct inspections, and provide ongoing training to ensure everyone understands the risks involved in their work. Establish a culture of safety first, where every team member feels empowered to address potential hazards.

To keep the maintenance budget in check, I focus on prioritizing preventative maintenance, which can significantly reduce costs over time. I also regularly review expenditures, assess vendor contracts for better pricing, and analyze maintenance needs to avoid overspending. Setting realistic budgets aligned with property goals is key, ensuring that resources are allocated effectively.

When discussing a complex maintenance issue, choose an example that demonstrates your problem-solving skills and technical expertise. Outline the problem you faced, the steps you took to diagnose it, and how you implemented a solution. Be specific, and, if possible, quantify the outcome to illustrate how your actions positively affected the process.

Staying updated on maintenance techniques and technologies involves continuous learning. I subscribe to industry publications, attend workshops, and participate in relevant training sessions. Networking with other professionals in the field also allows me to share best practices and learn about emerging trends that can enhance our maintenance operations.

When developing preventative maintenance programs, I consider the specific needs of the building, common issues identified in past records, and recommendations from industry standards. Establishing a regular schedule for inspections and maintenance tasks helps ensure that the property operates efficiently and minimizes potential disruptions for residents.

When managing vendors, I prioritize establishing strong relationships built on clear communication and mutual respect. I regularly evaluate vendor performance to ensure they meet standards and stay within budget constraints. By working collaboratively, I can negotiate better terms and ensure high-quality service for the maintenance needs of the community.