Director, Service Delivery

As a Director of Service Delivery at bswift, your core responsibilities include managing client relationships, overseeing service delivery quality, leading a team, and contributing to product strategy rollout. You will maintain a book of business valued between $5 million and $8 million in ARR while ensuring client satisfaction and compliance with contracts.

To be considered for the Director of Service Delivery role at bswift, candidates should have over 12 years of client relationship and benefit implementation experience, a thorough understanding of health and welfare client management, and strong leadership skills. A Bachelor’s Degree or equivalent experience is also necessary.

bswift is committed to employee development, offering numerous opportunities for career advancement for the Director of Service Delivery. This includes training programs, resources for professional development, and the chance to lead meaningful projects that directly impact client engagement and satisfaction.

At bswift, you can expect a collaborative and supportive culture that emphasizes creativity, open communication, and a passion for client success. The work environment is designed to be fun and flexible, allowing for professional and personal growth while adhering to the company’s core values.

The base salary range for the Director of Service Delivery at bswift is $120,000 to $150,000, which reflects a commitment to pay equity. Final compensation will depend on a variety of factors, including geographic location, skills, and experience.

When discussing strategies for the Director of Service Delivery role at bswift, focus on how you would enhance client relationships through regular communication, implement continuous improvement processes, and align service delivery with the company's goals. It's important to mention your approach to team leadership and fostering a collaborative culture.

To answer this question effectively, stress your commitment to understanding client concerns, taking immediate remedial actions, and maintaining open lines of communication. Highlight examples of past experiences where you've turned a complaint into a positive outcome.

Discuss your leadership style, emphasizing how you prioritize mentorship and development. Provide specific examples of how you've successfully led teams, including any challenges faced and how you ensured high performance and motivation among team members.

Detail your background in developing strategic relationships, focusing on how you've identified client needs and provided tailored solutions. Mention metrics or feedback that illustrates your success in enhancing client satisfaction and retention.

Explain your understanding of compliance requirements and how you implement processes that align with industry standards. Describe your experience with maintaining documentation, conducting audits, and managing contracts to support adherence to compliance.

Discuss your familiarity with various project management tools and methodologies, such as Agile or Waterfall. Share examples of how you've effectively applied these frameworks in past roles, leading to successful project outcomes.

Articulate key performance indicators (KPIs) you evaluate to assess service delivery success, such as client satisfaction scores, project completion rates, or financial metrics. Providing real-world examples of how you've improved these metrics can be impactful.

Relate a specific change initiative you've spearheaded, outlining the barriers you encountered and how you overcame them. Emphasize the positive impact of this change on the team or organization, showcasing your capability to lead during transitions.

Discuss the importance of continuous learning and development in your career. Describe specific initiatives you've undertaken for both yourself and your team to foster growth, such as training programs or mentorship opportunities.

Highlight your enthusiasm for contributing to bswift’s mission while driving your professional growth. Discuss how you envision contributing to both client satisfaction and internal team development, making it clear that your goals align with the company’s values.