Senior Backend Software Engineer - AI Help Platform
Job Description
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. But you have the choice in where and how you work—we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What you'd be doing in this role
As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you a flavor of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
- Contributing to the design and build of our user support GenAI platform.
- Developing scalable AI solutions to enable other teams within Canva.
- Building key user-facing features for "Ask Canva," our AI-powered support chatbot.
- Driving incremental improvements to our AI platform and backend integration.
- Working closely with ML Engineers to introduce cutting-edge AI capabilities.
- Deeply integrating AI systems with Canva's ecosystem to better support users.
- Presenting opportunities in AI for the team to explore and implement.
You're probably a match if you have:
- Strong backend engineering experience coding in Java, particularly in AI-powered products.
- An interest in GenAI, LLMs, and AI-driven customer support solutions.
- Pragmatic problem-solving skills and a passion for collaborative development.
- The ability to work in cross-functional teams, especially with ML Engineers.
- A love for solving complex problems and leveraging AI to enhance user experiences.
- A continuous learning mindset, particularly in AI and ML technologies.
About the Team
The AI Help Platform team builds AI platforms and products to provide the best user support possible. We aim to proactively solve issues for users while ensuring a seamless handover to human agents when needed. We are a tight-knit, diverse team passionate about solving complex problems using AI technology, always with a user-first mindset.
Our Vision: Enable a billion people to unlock their creative potential through AI-powered help that feels as natural as having a trusted expert by their side.
Our Mission: Build intelligent, scalable AI help experiences that empower teams to solve user problems seamlessly while driving continuous product improvement through user feedback.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard—but we also believe in balance. Here’s a taste of what’s on offer:
- Equity packages—we want our success to be yours too.
- Inclusive parental leave policy that supports all parents & carers.
- An annual Vibe & Thrive allowance to support your well-being, social connection, office setup & more.
- Flexible leave options that empower you to recharge and support causes you care about.
Check out lifeatcanva.com for more info!
Other things to know
We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above—we still want to hear from you!
Average salary estimate
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Looking to make an impact in the world of AI? Canva is seeking a Senior Backend Software Engineer to join our amazing team in Sydney, Australia, where you'll contribute to our innovative AI Help Platform. As we redefine how users experience design, this role will allow you to get hands-on with developing scalable AI solutions that empower our teams and enhance user experiences. In this position, you’ll be involved in designing and building our user support GenAI platform and creating key user-facing features for ‘Ask Canva,’ our AI support chatbot. Collaborating closely with machine learning engineers, you'll have the opportunity to introduce cutting-edge AI capabilities into our ecosystem and drive continual improvements to our backend integration. We're all about teamwork and creative problem-solving, so if you have strong backend engineering skills in Java, a passion for AI-driven solutions, and a knack for working in cross-functional teams, then you'll be a perfect match for us. We believe in fostering a culture of continuous learning, so if you have a zest for exploring AI and machine learning technologies, this is your chance to grow professionally. At Canva, we not only want to solve user problems but also deliver an impeccable user experience. Join us, and let’s empower a billion people to unleash their creative potential together!
Canva is revolutionizing the design process around the world. The company provides a user-friendly online platform that enables anyone to produce stunning, professional designs - granting them easy access to the realm of visual communication.
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