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Sales Associate - 24H150

Employee Type:

Regular

If you are a CURRENT Carter’s employee, you MUST apply through the Internal Career Link within the My Career & Performance app in Workday.  Do not apply using the below external application.

Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company’s Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.


Baby Clothing, Kids Clothes, Toddler Clothes | Carter's


Shop for baby clothing, baby necessities and essentials at Carters.com,  the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.

Love what you do. Carter’s Careers.

As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

What we love about Carter’s:

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love:

  • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.  
  • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!  
  • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language!
  • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
  • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s.

What You’ll Do:

  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Qualities we’d love in a candidate:

  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once

You can:

  • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
  • Stand or walk for extended periods of time; climb up and down a ladder
  • Provide availability that may include days, nights, weekends, and holidays as scheduled

Carter’s for all:

Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran).

NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.  

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

What You Should Know About Sales Associate - 24H150, Carters Inc.

Are you looking for an exciting opportunity to join a team that enhances the lives of families? As a Sales Associate at Carter’s in Columbus, Ohio, you will be the welcoming face of our brand, helping new parents and grandparents discover adorable clothing and essentials for their little ones. At Carter’s, a recognized leader in children’s apparel, you’ll engage with customers, assist them with product selections, and help them make meaningful memories during their parenting journey. You’ll thrive in a friendly, supportive environment that prizes collaboration and growth. We believe in investing in our team, offering comprehensive training programs, and fostering a culture where everyone can thrive. You’ll enjoy flexible schedules that fit your lifestyle, along with perks like a generous employee discount and professional development programs to shape your career. Whether you're looking for a seasonal job or a long-term career filled with connections, teamwork, and personal growth, this position offers it all. If you have a customer-oriented mindset and a passion for helping families, Carter’s is the place for you. Come join us in making parenting stories a little brighter!

Frequently Asked Questions (FAQs) for Sales Associate - 24H150 Role at Carters Inc.
What are the responsibilities of a Sales Associate at Carter’s in Columbus, Ohio?

A Sales Associate at Carter’s in Columbus, Ohio is responsible for welcoming customers, assisting with product selections and promotions, handling transactions at the point of sale, and maintaining a clean and safe store environment. You'll also assist with floor replenishment and effectively resolve any customer queries to ensure a positive shopping experience.

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What qualifications do I need to be a Sales Associate at Carter’s?

To become a Sales Associate at Carter’s, candidates should possess excellent customer service skills, effective verbal and written communication abilities, and a solutions-oriented mindset. Additionally, being able to manage multiple tasks, along with having the physical capability to lift items up to 40 pounds and stand for extended periods, is essential.

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Is there room for career growth for Sales Associates at Carter’s?

Absolutely! Carter’s offers development programs designed to enhance your skills and career trajectory. Whether you’re aiming for a part-time role or a long-term career, Sales Associates can progress through training opportunities and the Advance You Program, which helps employees earn their GED or even a bachelor’s degree tuition-free.

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What benefits does Carter’s offer to a Sales Associate?

As a Sales Associate at Carter’s, you will enjoy numerous benefits including flexible scheduling, part-time health benefits, a 30% discount on our products, referral bonuses, and unique growth opportunities through training and development programs. Other perks may include mental health benefits and the chance to improve your skills through education.

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How can I prepare for the role of a Sales Associate at Carter’s?

Preparing for the Sales Associate position at Carter’s involves honing your customer service skills, familiarizing yourself with children’s clothing and current promotional events, and demonstrating a positive attitude. It would be beneficial to think about how to effectively assist customers and resolve their queries to enhance their shopping experience.

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Common Interview Questions for Sales Associate - 24H150
How would you greet a customer as a Sales Associate at Carter’s?

It's important to engage customers warmly and genuinely. Practice a friendly greeting that makes them feel welcomed, such as, 'Welcome to Carter’s! How can I assist you today?' This sets a positive tone for their shopping experience.

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Can you describe a time when you provided excellent customer service?

To answer this effectively, think of a specific instance where you went above and beyond for a customer. Highlight your actions, the customer's reaction, and the outcome, showing your dedication to customer satisfaction, which is crucial in a retail setting like Carter’s.

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What sales techniques would you use as a Sales Associate?

Share techniques like active listening to understand customer needs, upselling related products, and confidently discussing promotions. Tailor your response to emphasize how these techniques resonate with Carter’s commitment to quality and service.

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How do you handle difficult customers?

Demonstrate your conflict resolution skills by explaining that you would approach the situation calmly, listen to their concerns, apologize if necessary, and work to find a satisfactory solution, ensuring the customer feels heard and valued.

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Why do you want to work at Carter’s?

Express your enthusiasm for working at Carter’s by highlighting its reputation in the children’s apparel industry, your love for the brand, and how its commitment to quality aligns with your passion for helping families and children.

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How do you prioritize tasks in a busy retail environment?

Share strategies for prioritizing tasks, such as addressing customer needs first while balancing other responsibilities, ensuring the store remains stocked and well-organized. Discuss your ability to stay calm and efficient in a dynamic setting.

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What would you do if you see a co-worker struggling with a task?

Discuss your willingness to step in and help a co-worker if they need assistance, emphasizing teamwork and collaboration. Cite an example where you supported someone else, which aligns with Carter’s culture of caring and teamwork.

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How do you stay motivated during a busy shift?

Talk about staying focused on customer satisfaction and enjoying interacting with families as your motivation. Mention setting small goals through the shift to maintain energy and enthusiasm while delivering exceptional service.

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Describe how you would handle a sales transaction at the register.

Explain the step-by-step process you would follow, including greeting the customer, scanning items efficiently, explaining promotional details, handling payments, and providing the customer with their purchase in a friendly manner.

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How would you engage with customers to promote loyalty?

Discuss engaging with customers by promoting loyalty programs, explaining benefits, and encouraging sign-ups through positive interactions that highlight the value they receive from being a Carter’s brand-loyal customer.

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EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
March 30, 2025

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