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Operations Analyst

About Certify:

At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem.


What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data.


But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure.


About the role:

As an Operations Analyst, you will work closely with your team lead to manage the day-to-day tasks of processing provider credentials, licenses and payor enrollment applications. You will work cross-functionally with many teams to guarantee the smooth running of operations. This is a fully remote position.


What you’ll do:
  • Research, interpret, and evaluate information relevant to provider licensure and continuing medical education in the United States
  • Complete applications for provider credential, licensure or payor enrollment on behalf of Certify customers 
  • Validate and authenticate information updated on the credentialing, licensing platform and ensure 100% accuracy
  • Interact with providers and clients over email whenever additional information may be required
  • Assist with monitoring or new client implementation projects as needed
  • Summarize your research  findings and draft them in clear and concise guideline documents for Certify customers 
  • Assist with other ad hoc projects as needed


What you'll need:
  • Fluency in English
  • A bachelor's degree or equivalent years of work experience
  • The ability to conduct large volumes of research, particularly via Google 
  • Strong attention to detail 
  • Have sound knowledge of Microsoft Office and Google applications
  • Excellent written and verbal communication skills
  • The ability to meet deadlines and work under pressure


At Certify, we're committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

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Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Analyst, CERTIFY

Join CertifyOS as an Operations Analyst and be part of a team that’s shaping the future of healthcare infrastructure! Based in New Delhi, Mumbai, Bangalore, Chennai, Hyderabad, or Ahmedabad, this role is not just a job, but an exciting opportunity to make a real impact. At CertifyOS, we understand that provider data is at the heart of healthcare, and our innovative platform is designed to ensure that this data is accurate, accessible, and actionable. As an Operations Analyst, you’ll dive into the fascinating world of provider licensure and credentialing, where your research skills will shine. You’ll collaborate closely with various teams to process provider credentials and licenses while ensuring the utmost accuracy. This fully remote position offers the flexibility to work from anywhere, while you actively contribute to improving efficiency in the healthcare system. You’ll conduct extensive research, interact with providers and clients, and summarize your findings into clear guidelines. If you possess strong communication skills, a keen eye for detail, and a passion for leveraging technology in healthcare, we want you to be part of our meritocratic environment. At Certify, we celebrate diverse voices that challenge the status quo, making it a vibrant place to grow your career. Join us on this thrilling journey as we revolutionize healthcare by creating a seamless provider network management experience!

Frequently Asked Questions (FAQs) for Operations Analyst Role at CERTIFY
What are the main responsibilities of an Operations Analyst at CertifyOS?

As an Operations Analyst at CertifyOS, your key responsibilities will include researching provider licensure and continuing medical education in the United States, completing applications for provider credentialing, and validating updated information on the credentialing platform. You will also interact with clients and assist in monitoring client implementation projects, ensuring operational efficiency.

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What qualifications are required to become an Operations Analyst at CertifyOS?

To qualify for the Operations Analyst position at CertifyOS, candidates should have a bachelor's degree or equivalent work experience, fluency in English, and the ability to conduct extensive research. Proficiency in Microsoft Office and Google applications, along with excellent written and verbal communication skills, is also essential.

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What skills are essential for success as an Operations Analyst at CertifyOS?

Success as an Operations Analyst at CertifyOS hinges on strong attention to detail, exceptional research capabilities, and effective communication skills. The ability to meet deadlines, work under pressure, and adapt to a fast-paced environment will also significantly contribute to your success in this role.

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What is the work environment like for an Operations Analyst at CertifyOS?

The work environment for an Operations Analyst at CertifyOS is inclusive, dynamic, and completely remote. You’ll work collaboratively with various teams while enjoying the flexibility of working from locations like New Delhi, Mumbai, Bangalore, Chennai, Hyderabad, or Ahmedabad. Certify fosters a culture of trust and accountability, making it a great place to enhance your career.

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How does CertifyOS support career growth for Operations Analysts?

CertifyOS is committed to the professional development of its employees. As an Operations Analyst, you’ll receive support and mentorship from experienced teammates, have the opportunity to work on diverse projects, and engage in a culture that values continuous learning, all of which contribute to your career growth.

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Common Interview Questions for Operations Analyst
Can you describe your experience with provider credentialing processes?

In answering this question, highlight any relevant experience you have in managing credentialing processes. Discuss specific tasks you handled, the challenges you faced, and how you ensured compliance and accuracy throughout the process.

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How do you conduct research effectively?

When responding, emphasize your strategies for conducting thorough and systematic research, such as using advanced search techniques, verifying sources, and documenting findings clearly to support decision-making.

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What tools do you use to manage and analyze data?

This is your chance to showcase your familiarity with data management tools and applications. Discuss specific tools you’ve used, such as Microsoft Office Suite, Google applications, and any database management systems, explaining how they enhanced your efficiency.

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How do you handle tight deadlines in your work?

Explain your approach to prioritization and time management when facing tight deadlines. Give examples of methods or tools you utilize to stay organized and ensure quality work within the timeframe.

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Describe a time when you had to interact with a difficult client or provider.

Provide a specific instance where you navigated a challenging interaction. Focus on your communication style, the problem-solving techniques you applied, and how you managed to turn the situation around.

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What methods do you use to ensure accuracy in your work?

Discuss the processes you implement to guarantee accuracy—in terms of double-checking information, utilizing templates for consistency, and seeking feedback from colleagues or team leads.

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How do you stay current with industry regulations related to provider data?

Convey your dedication to professional development by mentioning specific industry publications, forums, or online training you engage with regularly to stay informed about changes affecting healthcare regulations.

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Can you give an example of a successful project you've managed?

Tell a compelling story about a project you led, detailing your role, the objectives, challenges faced, and the results achieved. Highlight how your contributions made a significant impact on the outcome.

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What interests you about working at CertifyOS?

Share your enthusiasm for CertifyOS’s mission and culture. Discuss how the company’s focus on innovation in healthcare data resonates with your career goals and values, and how you believe you can contribute.

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What experience do you have in cross-functional collaboration?

Illustrate your ability to work across teams by providing examples of past experiences where you collaborated with various departments, the goals of such collaborations, and how they resulted in successful outcomes.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 9, 2025

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