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Senior Communications Manager - Vice President

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills and experience to Citi’s Global Communications team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Global Communications team is a nimble group in Enterprise Services and Public Affairs (ESPA) that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce.

The team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the ESPA team across the world.
 

As a Senior Communications Manager, you will report to the Head of Communications for Europe and Ireland and be responsible for supporting the development and execution of proactive external and internal communications for Citi in Ireland and Europe. Your role will involve working with our teams in Ireland and across Europe to enhance and protect the reputation of Citi, its businesses and the brand in the market through communication with Citi's various stakeholders, external and internal. You will also work with various teams across the organisation globally.

What you’ll do

  • External Communications: executing on Europe and Ireland external communications strategy and plans; managing proactive engagement with key media outlets; developing messaging, briefing documents and speaking notes for senior executives; developing and amplifying brand activities and events in the external market; identifying opportunities and continuously building a strong pipeline of media and social media activity.
  • Internal Communications and Engagement: Developing and executing internal engagement plans and initiatives; planning and managing internal communications channels and content; planning and managing employee engagement events; developing content for events.

What we’ll need from you

  • Professional experience in Communications and Public Relations, either in-house or agency, preferred
  • Comprehensive understanding and a proven track record in media relations and stakeholder engagement.
  • A team player with strong leadership qualities, excellent planning and project skills, and the ability to manage multiple tasks and adjust priorities as needed
  • Excellent communications skills -editing, writing and digital communications skills; experience in content creation for internal and external purposes
  • Social media content development experience and working knowledge of major social media platforms
  • Creativity and an ability to show initiative; strong relationship management skills
  • Bachelor's degree or equivalent in business management, communications, marketing or related field
  • Language skills: Fluency in English is required.

What we can offer you

The role sits within Citi’s European Communications Team and will involve working with colleagues in Europe and across the globe. This is a great opportunity for a creative communicator to join a busy European team; gain exposure to a large multinational business; and develop and execute communications plans that will have major impact. The successful candidate will have the opportunity to develop their career and skills at the world’s most global bank.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

You will be based at Citi’s office in Dublin, Ireland. By joining Citi in Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

  • A discretional annual performance related bonus 
  • Private medical insurance
  • Employee Assistance Program  
  • Pension Plan 
  • Paid Parental Leave 
  • Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

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Job Family Group:

Communications and External Relations

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Job Family:

Communications Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Average salary estimate

$80000 / YEARLY (est.)
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$90000K

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What You Should Know About Senior Communications Manager - Vice President, Citi

If you're ready to make a significant impact in the world of communications, then the role of Senior Communications Manager at Citi in Dublin, Ireland, might just be your perfect next step. As part of Citi’s Global Communications team, you will find yourself at the heart of a global financial institution, engaging with media, senior executives, and various stakeholders to build and protect Citi’s reputation. In this dynamic role, you will be responsible for executing innovative external and internal communication strategies, enabling you to creatively amplify Citi's messages across multiple platforms. Collaborating closely with teams across Europe, you will engage deeply in media relations, crafting impactful messaging, and planning internal events that resonate with employees. Whether it’s developing comprehensive communication plans or enhancing the company’s digital footprint, your expertise will play a crucial part in Citi's mission to serve clients with integrity and innovation. Citi fosters a nurturing environment that values talent, offering competitive salaries, a variety of benefits, and the flexibility you need for a conducive work-life balance. Join us in Dublin to not just build your career, but also to contribute to a community of professionals dedicated to making a positive impact globally.

Frequently Asked Questions (FAQs) for Senior Communications Manager - Vice President Role at Citi
What are the main responsibilities of a Senior Communications Manager at Citi?

As a Senior Communications Manager at Citi, your primary responsibilities will revolve around executing effective external and internal communications strategies for the Europe and Ireland regions. This includes managing media relations, developing compelling messaging and speaking notes for senior executives, and crafting communication plans that enhance Citi's reputation. Additionally, you will oversee internal engagement initiatives and design content that aligns with the organization's objectives.

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What qualifications are needed to apply for the Senior Communications Manager position at Citi?

To qualify for the Senior Communications Manager role at Citi, candidates should have a proven background in communications and public relations, either in-house or from an agency setting. A bachelor's degree in business management, communications, marketing, or a related field is required. Skills in media relations, content creation, and social media management are also essential for successfully executing the responsibilities of this role.

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What skills will help you succeed as a Senior Communications Manager at Citi?

Success as a Senior Communications Manager at Citi depends on a variety of skills. Excellent verbal and written communication is crucial, alongside stellar planning and project management abilities. Strong leadership qualities and the capability to manage multiple priorities will significantly enhance your effectiveness in this role. Creativity, initiative, and the ability to foster relationships are also key attributes that will contribute to your success in navigating Citi’s complex environment.

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How does Citi support the development of its Senior Communications Managers?

Citi places a strong emphasis on employee development, offering numerous learning and development resources to its staff. As a Senior Communications Manager, you will benefit from tailored training programs that help hone your skills and advance your career. The supportive culture at Citi encourages continuous professional growth through mentorship, team collaboration, and exposure to global initiatives.

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What is the work culture like for a Senior Communications Manager at Citi?

Citi boasts a business casual workplace that fosters inclusivity and flexibility, with options for hybrid work arrangements. The culture emphasizes teamwork, creativity, and open communication, ensuring that all employees feel valued and motivated. As a Senior Communications Manager, you will be part of a dynamic team dedicated to driving impactful communications while contributing to a positive work environment that prioritizes employee well-being.

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Common Interview Questions for Senior Communications Manager - Vice President
Can you describe your experience in developing communication strategies?

In preparing your answer, reflect on specific projects where you created communication strategies that aligned with business goals. Highlight your approach to understanding the audience, crafting messages, and measuring success.

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How do you manage media relations effectively?

Discuss your techniques for building and maintaining relationships with journalists, how you pitch stories, and your experience handling media inquiries or crises. Providing examples of successful media campaigns will strengthen your response.

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What are the key elements to include in a briefing document for executives?

Outline the essentials like key messages, audience insights, potential questions, and any background information needed to prepare executives for media interactions. Mention the importance of clarity and brevity in communication.

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How do you prioritize different communication tasks?

Explain your methods for assessing urgency and importance, your use of tools or frameworks to organize your tasks, and how you remain flexible in adjusting priorities based on organizational needs.

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Can you provide an example of a challenging communication project you worked on?

Share a specific challenge, how you approached it, and the outcome. Focus on your problem-solving skills and any innovative methods you employed to achieve success.

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What role does social media play in your communication strategy?

Discuss your understanding of various social media platforms, your experience in content creation tailored for these channels, and how you've utilized social media for brand amplification and engagement.

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How do you measure the effectiveness of your communications?

Describe the metrics and KPIs you utilize to evaluate your communication initiatives, such as engagement rates, reach, sentiment analysis, and how you use these insights to refine strategies.

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What strategies do you use for internal communication to keep employees engaged?

Talk about your approach to creating engaging content, using different communication channels, and how you solicit feedback to ensure that internal communications resonate with employees.

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Describe a time you had to engage with a difficult stakeholder.

Provide a specific instance, detailing how you assessed their concerns, your communication approach, and the result. Highlight your conflict resolution and relationship management skills.

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What do you see as the key trends in communications today?

Reflect on current trends like digital transformation, the rise of video content, or personalized communication, and how these impact communication strategies within organizations such as Citi.

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Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...

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Full-time, hybrid
DATE POSTED
March 27, 2025

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