Manager 2, Individual Direct Sales

The Manager 2, Individual Direct Sales at Comcast plays a crucial role in formulating and overseeing sales strategies aimed at customer acquisition, retention, and upgrades. This includes managing in-house teams and contract sales vendors, conducting on-site training, and analyzing sales trends for continuous improvement. You're expected to communicate organizational goals, demonstrate superior customer satisfaction practices, and create impactful business-building programs in collaboration with marketing.

To qualify for the Manager 2, Individual Direct Sales position at Comcast, candidates are generally expected to have a Bachelor's degree. While this is preferred, Comcast also considers applicants who possess relevant coursework, experience, or extensive related professional backgrounds. Additionally, having 7-10 years of relevant work experience is essential for this leadership role.

In the role of Manager 2, Individual Direct Sales at Comcast, you contribute by providing direct leadership and support to your sales teams. This includes coaching, directing, and offering skill development to ensure your team meets sales goals. You will actively promote collaboration and foster an environment of teamwork, encouraging open communication that drives results and growth for the organization.

Essential skills for the Manager 2, Individual Direct Sales position at Comcast encompass direct selling expertise, strong leadership capabilities, and proficiency in developing and achieving sales objectives. Other important skills include effective team coaching, problem-solving strategies, and the ability to analyze sales data to make informed decisions that drive organizational success.

A typical day for the Manager 2, Individual Direct Sales at Comcast involves a mix of team leadership and strategic planning activities. This might include field visits to sales locations, conducting training sessions, analyzing sales data, and engaging with marketing teams to implement business-building initiatives. You’ll be busy ensuring your teams are motivated, well-equipped, and aligned with the company’s sales objectives while maintaining a focus on customer experience.

In my previous role, I established clear, measurable sales goals by analyzing past performance and market trends. I communicated these objectives through team meetings and individual check-ins to ensure alignment, which not only motivated my team but also fostered accountability. It's essential to create a culture where team members feel responsible for their contributions towards these goals.

My approach begins with understanding the root causes of underperformance through one-on-one conversations. I offer tailored coaching plans that focus on skill development and provide regular feedback. It's vital to empower them with the knowledge and tools necessary to improve their sales techniques while celebrating their progress to boost confidence and morale.

Certainly! In my last position, I developed a referral rewards program that incentivized current customers to refer friends and family. We saw a 30% increase in new customer acquisitions within a quarter. I worked closely with the marketing team to create promotional materials and trained my sales reps to effectively pitch the program, resulting in a win-win situation for both the customers and our sales team.

I ensure alignment by regularly communicating the company's vision and objectives during team meetings. I relate our sales targets to broader business goals, allowing the team to see the impact of their efforts. Additionally, I seek feedback from my team on these goals, fostering a sense of ownership and commitment to our mission.

I focus on several key metrics such as sales conversion rates, average deal size, customer acquisition costs, and client retention rates. Evaluating these metrics gives a comprehensive view of the team's performance and helps identify areas for improvement. Additionally, monitoring customer satisfaction scores is crucial, as it reflects the quality of service provided.

Prioritizing ongoing training starts with assessing the current skill gaps within my team. I implement regular training sessions that are practical and relevant to their roles. It’s also important to encourage self-directed learning through workshops and online courses. Adapting training programs based on individual needs keeps the team engaged and continuously improving.

Customer feedback is invaluable; it directly informs my strategies. I actively seek feedback through surveys and direct interactions to understand their pain points and preferences. By integrating this feedback into our sales processes, we can tailor our offerings, create more effective pitches, and ultimately enhance customer satisfaction and loyalty.

During a major product launch, initial customer reception did not meet our expectations. I quickly convened my team to brainstorm and adapt our approach. We revised our messaging and targeted marketing strategies based on customer insights, which led to a turnaround and ultimately surpassed our sales projections by aligning with customer needs.

I motivate my sales team by creating a healthy competitive atmosphere combined with collaboration. Regular recognition of top performers and team achievements fosters motivation. Additionally, I set up friendly competitions and rewards that encourage team members to support one another while striving for personal and collective success.

Essential values include integrity, teamwork, and a customer-centric mindset. As a Manager 2, Individual Direct Sales, it's crucial to lead with honesty and foster a culture of collaboration while ensuring that customer needs always come first. Upholding these values not only builds trust within the team but also resonates with clients, ultimately driving business success.