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Xfinity Retail Sales Consultant - job 5 of 7

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
Achieves sales and customer experience goals and objectives.
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
Performs operational and administrative tasks.
Partners with customer care to resolve customer issues, as appropriate.
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
Complies with all company and retail operational policies and procedures.
Completes training requirements and actively engage in team huddles and learning.
Knows and understands sales compensation plan and its key elements.
Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $15.00

Total Target Compensation (Base Pay plus Targeted Commission): $22.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Comcast Glassdoor Company Review

3.8

Comcast DE&I Review

No rating

CEO of Comcast

Brian L. Roberts

Approve of CEO

Average salary estimate

$18845 / YEARLY (est.)

min

max

$15000K

$22690K

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What You Should Know About Xfinity Retail Sales Consultant, Comcast

If you're seeking an exciting opportunity that combines a passion for technology and a desire to help customers, then the Xfinity Retail Sales Consultant position at Comcast in St. Augustine is the perfect match for you! At Comcast, we pride ourselves on being at the cutting edge of media and technology, and as a Retail Sales Consultant, you will play a crucial role in shaping how customers experience our innovative products and services. You’ll be engaging with customers on a daily basis, assisting them in understanding and utilizing our offerings to their fullest potential. Your primary focus is to represent our products and services enthusiastically while ensuring that each customer interaction is warm and customer-first. In this role, you'll provide valuable product demonstrations, address customer needs, and help achieve sales objectives while maintaining a delightful customer experience. You might find yourself brainstorming solutions or collaborating with teammates during huddles, so being a team player is key! If you thrive in a dynamic, fast-paced environment and want to make a difference in customers' lives with technology that they love, join us at Comcast! We offer competitive compensation, abundant growth opportunities, and an inclusive atmosphere that values teamwork and innovation. We're excited to see how you can contribute to our mission of driving the future in media and technology!

Frequently Asked Questions (FAQs) for Xfinity Retail Sales Consultant Role at Comcast

What are the responsibilities of an Xfinity Retail Sales Consultant at Comcast?

As an Xfinity Retail Sales Consultant at Comcast, your responsibilities include assisting customers with their inquiries about products and services, performing product demonstrations, and achieving sales and customer experience goals. You will also ensure customers understand how to use and manage their services, collaborate with customer care to resolve issues, and participate actively in training and team meetings.