Fulfillment Operations Manager

As a Fulfillment Operations Manager at CookUnity, your primary responsibilities include overseeing the daily operations within the New York market. You will monitor real-time operations to ensure adherence to standard operating procedures, address any operational issues that arise, and ensure compliance with key performance indicators. Additionally, you'll manage labor scheduling, support team members during shifts, and maintain clear communication with cross-functional teams. Your role requires a focus on operational improvement and resource management, making it critical to the success of our fulfillment processes.

To become a Fulfillment Operations Manager at CookUnity, you should have strong analytical and problem-solving skills, excellent communication and leadership abilities, and ideally, experience in operations, logistics, or similar roles. A bachelor’s degree in Business Administration, Operations, or a related field is preferred. Being bilingual in English and Spanish is also a significant advantage in this role, enabling better communication within diverse teams.

Success for the Fulfillment Operations Manager at CookUnity is measured through customer satisfaction and profitability of operations. You will be tasked with identifying key opportunities for improvement and spearheading projects that effectively scale our business. Feedback from both team performance and consumer experiences will play a vital role in determining operational success.

As a Fulfillment Operations Manager at CookUnity, you'll enjoy a range of benefits including health insurance coverage, a 401K plan, stock options granted from day one, and eligibility for a bi-annual performance bonus. You can also take advantage of paid time off policies, wellness perks with access to nutritional coaching, and generous CookUnity credits for our delicious meals. Plus, after five years of service, you get a four-week paid sabbatical!

Fulfillment Operations Managers at CookUnity work a schedule from Friday to Tuesday, with shifts running from 2 PM to 10 PM. This schedule allows you to engage with projects and team dynamics as operations ramp up towards the weekend, ensuring that our fulfillment processes are on point and ready for high demand.

To effectively handle operational disruptions, I prioritize stability by maintaining clear communication with team members and creating a structured approach to troubleshoot issues. My strategy involves promptly assessing the situation, determining immediate action steps, and ensuring that all team members are aligned on their responsibilities to address the disruption. Additionally, I document the incident thoroughly to inform future improvements.

I have experience in labor management where I focus on optimizing schedules to ensure that staffing aligns with operational needs. I regularly analyze peak and off-peak periods to allocate labor efficiently, ensuring our teams are adequately staffed. Regular communication with team members allows me to gauge their availability and preferences, which contributes to effective scheduling.

For performance monitoring, I leverage analytical tools to track key metrics throughout shifts. I create end-of-shift reports summarizing operational activities, issues encountered, and resolution outcomes. This not only helps in immediate performance assessment but also allows for long-term trend analysis to identify areas for improvement.

Ensuring compliance with food safety standards starts with ongoing training and clear communication. I routinely monitor operations to confirm that our procedures align with safety protocols, provide staff with refreshers, and perform regular audits to identify any gaps in compliance. By fostering a culture that prioritizes food safety, I help ensure that our teams understand and adhere to these crucial standards.

I managed a project aimed at streamlining our inventory processes, which involved analyzing current practices and identifying bottlenecks. By implementing a new tracking system and refining our communication with suppliers, we reduced order fulfillment time by 25% and improved staff productivity. This project not only enhanced operational efficiency but also increased overall customer satisfaction.

I communicate operational changes through a combination of team briefings and written updates. I introduce changes in team meetings to ensure everyone has the opportunity to ask questions, followed by detailed memos that outline the changes and expectations. This dual approach promotes transparency and ensures that every team member is informed and prepared.

I have extensive experience collaborating with cross-functional teams, including IT, customer support, and quality assurance. I believe in fostering strong relationships through regular meetings and updates, which helps align our goals and objectives. This collaboration has led to improved processes and increased problem-solving efficiency across departments.

During peak operational hours, I assess workload forecasts and adjust staffing levels accordingly to ensure optimal resource allocation. I also maintain a flexible approach, enabling quick adjustments to the schedule when unexpected demand arises while ensuring that team members are aware of their roles and responsibilities.

I identify areas for operational improvement through a combination of data analysis and feedback from team members. By scrutinizing performance metrics and soliciting insights from those on the front lines, I can pinpoint inefficiencies. This collaborative approach allows me to propose practical changes that lead to measurable enhancements.

I believe the most important quality for a Fulfillment Operations Manager is effective communication. This includes not only clearly conveying expectations and updates but also listening to team members' feedback. Good communication fosters a supportive environment where everyone feels valued and engaged, ultimately driving operational success.