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Inside Sales Representative - job 2 of 4

Job Description

Serve as an inside sales representative/project manager and coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.

Duties and Responsibilities

  • Generate professional project estimates and sales of metal building systems, residential metal roofing and components
  • Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner
  • Manage post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.
  • Ensure the sale of products and services comply with proper pricing guidelines, policies, and procedures
  • Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers
  • Act as the liaison between the customer and company regarding potential problems and customer desires
  • Analyze and report competitive market information
  • Provide and ensure customer-focused activities, deliverables, and services

Qualifications

  • High School Diploma or GED required
  • Minimum of three (3) years of experience in a sales or service-oriented industry preferred
  • Strong customer service and interpersonal skills coupled with detail orientation and organizational skills
  • Strong professionalism and work ethic
  • Sufficient personal computer and business software application use capabilities required
  • A combination of education and experience may be qualifying
  • This job is 100% office based

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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CEO of Cornerstone Building Brands
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Rose Lee
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Inside Sales Representative , Cornerstone Building Brands

At Cornerstone Building Brands, we’re on the lookout for a passionate Inside Sales Representative to join our dynamic team in Kilgore, TX! As the driving force behind customer support and project coordination, you'll play a critical role in our customer's journey from initial quote to successful delivery. In this position, you'll not only educate clients about our exceptional metal building systems and residential roofing options, but you'll also take the lead in developing project specifications, providing accurate quotes, and securing contracts and deposits. Your post-sale expertise will be invaluable as you handle sales order entries and liaise between various departments to ensure a seamless experience for our clients. It’s about balancing proactive sales strategies with attentive customer service that really sets us apart. We believe in building long-lasting relationships and making every interaction memorable. If you're someone who thrives in a detail-oriented environment, enjoys solving problems, and has a strong work ethic, you’ll fit right in with our collaborative team. Plus, you’ll benefit from a supportive workplace culture that values your contributions, provides extensive training programs, and offers competitive compensation and benefits starting from your very first day. Let's make a positive impact in our community together - your journey starts with Cornerstone Building Brands!

Frequently Asked Questions (FAQs) for Inside Sales Representative Role at Cornerstone Building Brands
What are the primary responsibilities of an Inside Sales Representative at Cornerstone Building Brands?

The Inside Sales Representative at Cornerstone Building Brands handles a variety of essential duties. These include generating project estimates for metal building systems and residential roofing, entering sales orders, and ensuring customers receive their products in a timely manner. This role also requires maintaining a strong relationship with customers, managing post-delivery issues, and acting as the main point of contact for any customer needs.

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What qualifications are necessary for the Inside Sales Representative position at Cornerstone Building Brands?

To qualify for the Inside Sales Representative role at Cornerstone Building Brands, candidates must have at least a high school diploma or GED. Preferably, you should also have a minimum of three years of experience in a sales or service-oriented position. Excellent customer service skills, attention to detail, and familiarity with business software applications are also essential.

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How does Cornerstone Building Brands support its Inside Sales Representatives?

Cornerstone Building Brands offers extensive support for its Inside Sales Representatives, including comprehensive training programs, a competitive benefits package from day one, and opportunities for professional development. Employees are encouraged to participate in Employee Resource Groups that promote diversity and inclusion within the workplace.

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What is the work environment like for an Inside Sales Representative in Kilgore, TX?

The work environment for an Inside Sales Representative at Cornerstone Building Brands in Kilgore, TX, is 100% office-based, fostering a collaborative space where you can work closely with the sales and customer service teams. The company values professionalism, teamwork, and a customer-focused approach, allowing you to feel part of a community dedicated to excellence.

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Can you describe the career growth opportunities for an Inside Sales Representative at Cornerstone Building Brands?

At Cornerstone Building Brands, Inside Sales Representatives have significant career growth opportunities. Employees are encouraged to seek advancement through ongoing training programs and mentorship. Many team members progress to supervisory roles or specialized positions in sales management and project coordination, making it an exciting opportunity for those looking to build a lasting career.

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Common Interview Questions for Inside Sales Representative
What do you understand about the role of an Inside Sales Representative?

In your answer, emphasize your understanding of the responsibilities associated with managing customer relationships, generating quotes, and coordinating orders. Highlight your dedication to customer service and how you can contribute to a positive company image.

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How do you handle post-sale issues effectively?

Discuss your customer service skills and emphasize your problem-solving abilities. Provide an example of a past experience where you successfully resolved an issue and ensured customer satisfaction.

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Describe a time when you had to manage multiple projects simultaneously.

Share a specific instance from your past where you balanced multiple tasks or projects. Highlight your organizational skills, use of tools or strategies to keep track, and your ability to meet deadlines without compromising quality.

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What strategies do you use to maintain long-term customer relationships?

Discuss the tactics you use to create value for customers, such as regular follow-ups, personalized communication, and understanding their evolving needs. Provide examples of how this has positively impacted your previous roles.

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Why do you want to work at Cornerstone Building Brands?

Express your admiration for the company's commitment to community and diversity. Highlight their high standards in customer service and your desire to contribute to a supportive and innovative work environment.

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What tools and software are you familiar with that could assist you in this role?

Mention widely-used sales and order management software you've utilized in past roles. Highlight your adaptability to learn new systems quickly and effectively.

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Can you explain the sales process you typically follow?

Provide a structured overview of your sales process from lead generation through closing, emphasizing how you educate prospects and nurture leads while maintaining a focus on customer satisfaction.

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How do you stay motivated in a sales position?

Share your personal motivation techniques, such as setting goals, celebrating small wins, and seeking feedback from peers. Emphasize the importance of maintaining a positive outlook even during challenges.

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How do you prioritize your tasks when you have many to complete?

Explain the methods you use for prioritizing tasks, such as creating to-do lists, using project management tools, and assessing urgency versus importance in your workload.

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What is your approach to learning about new products or services?

Discuss your proactive learning strategy, whether it's through formal training, industry research, or networking with colleagues. Emphasize how this focus on knowledge helps you serve customers effectively.

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At Cornerstone Building Brands, our people are what make the difference. Through the core values, consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers’ needs and what matters...

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DATE POSTED
March 15, 2025

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