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Inside Sales Representative - job 1 of 4

Company Description

 

    Job Description

    Serve as an inside sales representative/project manager and coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.

     Duties and Responsibilities

    • Generate professional project estimates and sales of metal building systems, residential metal roofing and components
    • Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner
    • Manage post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.
    • Ensure the sale of products and services comply with proper pricing guidelines, policies, and procedures
    • Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers
    • Act as the liaison between the customer and company regarding potential problems and customer desires
    • Analyze and report competitive market information
    • Provide and ensure customer-focused activities, deliverables, and services

    Qualifications

    Qualifications

    • High School Diploma or GED required
    • Minimum of three (3) years of experience in a sales or service-oriented industry preferred
    • Strong customer service and interpersonal skills coupled with detail orientation and organizational skills
    • Strong professionalism and work ethic
    • Sufficient personal computer and business software application use capabilities required
    • A combination of education and experience may be qualifying
    • This job is 100% office based

    Additional Information

    Why work for Cornerstone Building Brands?

    Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

    All your information will be kept confidential according to EEO guidelines.

    Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

    California Consumer Privacy Act (CCPA) of 2018

    Must be at least 18 years of age to apply.

    Notice of Recruitment Fraud
    We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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    CEO of Cornerstone Building Brands
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    Average salary estimate

    $60000 / YEARLY (est.)
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    $50000K
    $70000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Inside Sales Representative, Cornerstone Building Brands

    At Cornerstone Building Brands in La Feria, TX, we are thrilled to open the doors to an exciting opportunity for an Inside Sales Representative! As part of our dedicated team, you’ll be the heartbeat of our operations, overseeing the intricate journey from customer inquiries all the way to delivery. Your role will be more than just selling; it’s about educating our customers and developing tailored project specifications that meet their needs. You’ll work closely with internal resources to ensure that our customers receive their metal building systems, roofing, and components on time and with excellent service. As issues arise, you’ll manage them swiftly, maintaining positive relationships and acting as the reassuring voice they can trust. With a combination of your customer service skills and sales instincts, you’ll help us uphold our commitment to quality and satisfaction. If you have a passion for sales and possess excellent organizational skills, we invite you to join our mission of positively impacting communities while enjoying comprehensive benefits from day one. This position is office-based, ensuring that you get the collaborative environment you thrive in! Don’t miss the chance to become a valued member of our team at Cornerstone Building Brands!

    Frequently Asked Questions (FAQs) for Inside Sales Representative Role at Cornerstone Building Brands
    What are the main responsibilities of an Inside Sales Representative at Cornerstone Building Brands?

    As an Inside Sales Representative at Cornerstone Building Brands, your primary responsibilities include generating sales and project estimates, processing sales orders, managing customer inquiries, and ensuring product deliveries. You'll serve as the primary customer contact, coordinating with various departments to resolve any post-sale issues such as damages or delays.

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    What qualifications do I need to apply for the Inside Sales Representative position at Cornerstone Building Brands?

    To apply for the Inside Sales Representative position at Cornerstone Building Brands, you must possess a High School Diploma or GED, along with a preferred minimum of three years of experience in a sales or service-oriented role. Strong customer service skills, attention to detail, and proficiency in business software applications are essential for success in this role.

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    Can you describe the work environment for the Inside Sales Representative role at Cornerstone Building Brands?

    The Inside Sales Representative role at Cornerstone Building Brands is fully office-based, providing a collaborative and supportive work environment. You'll work alongside a dedicated team, ensuring seamless communication and teamwork as you manage customer orders and project specifications.

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    What type of training or development opportunities does Cornerstone Building Brands offer for Inside Sales Representatives?

    Cornerstone Building Brands is committed to the professional development of its employees, including Inside Sales Representatives. You'll have access to a variety of training resources and professional development programs, helping you grow your skills and advance in your career within the company.

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    What benefits does Cornerstone Building Brands offer to its Inside Sales Representatives?

    Inside Sales Representatives at Cornerstone Building Brands enjoy a comprehensive benefits package that includes medical, dental, and vision coverage starting from day one, along with paid time off, holidays, 401k, training, and tuition reimbursement. Additionally, you can participate in Employee Resource Groups that promote a diverse and inclusive work environment.

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    Common Interview Questions for Inside Sales Representative
    How do you prioritize customer inquiries as an Inside Sales Representative?

    To effectively prioritize customer inquiries, I focus on urgency and complexity. I assess which requests require immediate attention based on their impact on customer satisfaction and delivery timelines. Clear communication with the customer helps me set expectations appropriately.

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    Can you provide an example of how you've successfully handled a difficult customer situation?

    Certainly! In my previous role, a customer faced delays due to unforeseen circumstances. I quickly communicated with them, explained the situation transparently, and provided regular updates while coordinating a resolution internally. This approach turned their frustration into gratitude.

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    What sales strategies do you use to engage customers effectively?

    My sales strategies revolve around understanding customer needs through active listening. I emphasize building genuine relationships, tailoring my approach to address specific concerns, and demonstrating how our products can solve their problems effectively.

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    How do you ensure accuracy when entering sales orders?

    To ensure accuracy, I double-check all customer details and project specifications before placing orders into the system. I also review our established processes and communicate any uncertainties with the team to avoid errors.

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    Describe a time you exceeded sales targets. What approach did you take?

    In my previous position, I exceeded sales targets by conducting thorough market research to identify new opportunities and follow up on leads proactively. I established strong rapport with customers, which led to increased referrals and repeat business.

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    What tools or software are you proficient in that are relevant to the Inside Sales Representative role?

    I am proficient in CRM systems like Salesforce and Microsoft Office Suite, which I use for managing customer relationships, generating reports, and executing sales strategies efficiently. Adapting to new software quickly is also a strength of mine.

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    How do you handle competing priorities in a fast-paced sales environment?

    I manage competing priorities by using a task management system to track ongoing projects. I prioritize tasks based on deadlines and impact, and I communicate openly with my team to ensure that we are aligned on high-priority objectives.

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    In your view, what role does customer feedback play in the sales process?

    Customer feedback is invaluable for shaping our sales strategies and improving our services. Listening to customer insights helps me identify areas for growth, address concerns promptly, and reinforce our commitment to delivering value.

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    What motivates you as an Inside Sales Representative?

    My motivation stems from the satisfaction of helping customers find solutions that improve their lives. Meeting and exceeding sales targets also drives me, as I find reward in achieving a positive impact on both the customer and my company.

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    How do you stay informed about industry trends and competitor activities?

    I stay informed about industry trends through regular market research, attending workshops and webinars, and engaging with professional networks. I also read industry publications and follow relevant online forums to keep my knowledge up-to-date.

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    At Cornerstone Building Brands, our people are what make the difference. Through the core values, consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers’ needs and what matters...

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    DATE POSTED
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