Enterprise Account Manager

As an Enterprise Account Manager at Anrok, your primary responsibilities will include managing a portfolio of high-growth sellers, driving platform adoption, and consulting on international sales tax compliance strategies. You will also handle strategic contract renewals while collaborating closely with finance, customer solutions, and operations teams to ensure every transition and interaction is seamless for our clients.

Candidates for the Enterprise Account Manager position at Anrok should possess at least 5 years of experience in a SaaS closing and/or account management role, particularly with high-performance sales goals. Strong interpersonal and communication skills are essential, as is the experience working with technical sales teams in finance and engineering environments. Familiarity with tools like Gong, Outreach, and Salesforce is a plus.

Anrok supports its Enterprise Account Managers with comprehensive resources, from collaboration opportunities with various teams to ensuring you have the tools necessary for success, like performance management tools and a flexible office setup. This role also comes with a learning and development stipend, allowing you to continuously hone your skills.

Anrok fosters a dynamic and collaborative company culture that values innovation and growth. As an Enterprise Account Manager, you will find yourself working alongside a curious and driven team that shares knowledge and experiences, enriching the overall workplace environment while ensuring every individual can thrive.

Enterprise Account Managers at Anrok can look forward to a variety of excellent benefits, including 100% coverage of medical, dental, and vision insurance, a One Medical membership, flexible sick benefits, daily lunches at the office, a home office setup stipend, and annual offsite activities. Additionally, there is an opportunity for equity upside in a growing startup.

When managing a client portfolio as an Enterprise Account Manager, I prioritize understanding each client's unique needs and goals. I ensure regular communication to foster relationships and provide tailored solutions. This proactive strategy helps in driving platform adoption and identifying upsell opportunities, ensuring clients feel valued and supported.

I have extensive experience navigating the complexities of sales tax compliance, having worked closely with finance and operations teams to develop effective strategies. My approach involves staying updated with regulations and educating clients on their obligations to avoid issues down the line. I believe this is crucial in building trust with clients.

To successfully renew contracts, I focus on understanding the client's satisfaction and any changing needs. I initiate renewal discussions well ahead of deadlines, leveraging data on usage and benefits. Demonstrating the value they’ve received and proposing enhancements tailored to their growth ensures a smooth renewal process.

When faced with challenging client situations, I maintain a calm and solution-oriented approach. I listen to their concerns empathetically, analyze the issue thoroughly, and collaborate with internal teams to develop a suitable resolution. Ensuring transparent communication through the process builds trust and often turns challenges into opportunities.

I find that tools like CRM software such as Salesforce and communication platforms like Gong and Outreach are crucial for managing accounts efficiently. These tools help streamline communication, track client interactions, and provide detailed insights into client performance, enabling tailored strategies that enhance relationships.

In a past role, I identified a key client's growing need for additional services as their business expanded. I utilized data to demonstrate how our new offering could significantly enhance their experience. Presenting this during a quarterly business review led to a successful upsell and deepened our partnership, resulting in satisfied clients and increased revenue.

Communication is vital in my role; it’s how I build strong relationships with clients and coordinate effectively with teams. Clear and transparent communication helps in setting expectations, sharing progress, and addressing concerns promptly ensuring that every client feels heard, valued, and fully engaged throughout our partnership.

I prioritize tasks by assessing the urgency and impact of client needs. I categorize tasks based on the client's stage in the lifecycle and their business objectives. Centralizing my task management through organized lists and using scheduling tools ensures I allocate time effectively, maintaining responsiveness across my client portfolio.

Collaboration with other teams is critical, especially when aligning on client workflow and ensuring a seamless service experience. By pooling our knowledge and expertise, we enhance the overall satisfaction of our clients, streamline processes, and identify growth opportunities that ultimately benefit both the client and Anrok.

I'm driven by the challenge of helping companies navigate complex compliance landscapes while enabling them to grow. The satisfaction of providing solutions that alleviate their concerns and watching them flourish is deeply rewarding. Additionally, working in such an innovative environment like Anrok fuels my passion for continuous learning and growth.