Senior Customer Success Manager

There is no quality healthcare without a quality dialogue. Today, that dialogue is broken; we need you to help us fix it.

Doctors and nurses across the world are facing unprecedented challenges. When we meet them, they're dealing with heavy workloads, extensive paperwork, and the pressure of performing well, which in healthcare, can have dire consequences. This system is gradually undermining the passion and autonomy of our dedicated healthcare professionals, who entered this field to provide care, not to clerk.

Corti has built the world's premier AI assistant for healthcare providers. It listens in during patient dialogue, takes notes, writes summaries, journals and does quality assurance. When information is missed, or risk is high, it offers nudges and prompts to help steer the dialogue back on the right path. Entire countries trust Corti to deliver better healthcare, and our AI has already helped millions of patients, but we are just getting started. 

Healthcare faces critical challenges: a shortage of doctors and nurses, widespread burnout, skyrocketing costs, and limited access to care for many. At the core of these problems are patient interactions, which are often too few and too short, tense, error-prone, and biased.

Corti was founded with a vision of a professional AI that silently participates in patient interactions to take notes, automate quality assurance, code, bill, and offer second opinions. With an AI hivemind, providers can reduce risk, drive down costs, and give every healthcare professional more time and mandate with patients. 

Today, this vision is a reality, with Corti serving as the silent assistant to healthcare providers across three continents, impacting 100 million patients annually.

It doesn’t stop here. We believe in a world where billions of patients have instant access to healthcare expertise, and we are on a mission to build that future. Aren’t you tired of corporate life, building ad tech, or screaming into the void? Come join some of the most dedicated people in the room and help shape the future of healthcare. 

The Role

We are growing our European Customer Success Team to bridge the gap between our customers and our AI and Product teams. We believe AI is set to revolutionize every industry, and as a Customer Success Manager, you will lead customers in their transition to an AI-driven economy in the world’s most vital sector. You’ll work with the most influential users—doctors and nurses—helping them integrate AI into their daily workflows and redefining what it means to work in healthcare with AI in your pocket.

As a Customer Success Manager, you will

• Orchestrate and expand customer and partner relationships, including managing customer interactions/stakeholders, and strategizing account growth

• Support the go-to-market (GTM) teams in bolstering customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement

• Collaborate daily with our Product team as well as GTM teams

• Take full ownership of onboarding our customers, managing the transition, and ensuring they get the most out of our products

Your role is at the heart of customer interactions within Corti, ensuring relationships and trust are built, accounts grow, and new opportunities emerge.

What we imagine colleagues will say about the successful Customer Success Manager:

• An Exceptional Communicator: "They are an exceptional communicator, seamlessly bridging the gap between customers and our internal teams during the sales process."

• A Real Revenue Driver: "Their efforts have significantly contributed to upselling and expanding our customer base, boosting our revenue and growth."

• A Proactive Problem Solver: "They anticipate and resolve issues before they become problems, making our customers feel supported and valued."

• A Strategic Thinker: "They have a strategic mindset, constantly finding ways to improve customer satisfaction and drive product adoption."

• An Organizer: “They are so organized and get things written down and shared so we all know where to march and what to be focused on.”

• A Tech Nerd: “They have a great ability to understand and disseminate technical concepts and get even the hardiest gatekeeper excited about spending more time with a product or AI expect”. 

On your three-month review, what will you probably be showcasing results like: 

• Taking a signed customer through a seamless onboarding phase forward to scalable adoption & roll-out

• Every interaction with current partners and customers is anchored in a plan to create “moments that matter,” building loyalty and strong relationships.

• Every important customer onboarded to date knows your name and is on a positive trajectory. You have taken full ownership of customer and partnership relationships. 

• You are handling the entire onboarding, training, and rollout independently, with primary support from Product

• The go-to-market team frequently includes you in meetings because they know your presence enhances the customer experience.

• HubSpot, ClickUp, Linear, and Notion are cleaner and more up-to-date than ever before.

• You have improved our customer relationships metrics, and maybe even made your first upsell.

What will you experience at Corti: 

1. If you are successful and customers get onboarded, they will have more time with patients, make fewer mistakes, have more mandate, and be under less pressure. This kind of impact will make you sleep better. 

2. You’ll get to help redefine how we work with AI, which is the biggest challenge we face as a society in decades to come, giving you unique experiences and skills. 

3. You’ll learn much more about machine learning, generative AI, healthcare, product, and commercial excellence, making you a powerhouse on stage at a conference and a tech connoisseur at every dinner table. 

4. You’ll work in a multidisciplinary company with over 20 nationalities anchored in a flat meritocracy.

5. You’ll work with some of the smartest people you have met, who have all left fantastic jobs to work precisely here. We do not recruit, we court.
   

You'll thrive in this role if you:

• 5+ years of experience in customer success, partnership success, or a similar role in a technology-driven environment, preferably B2B

• Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners

• Strong communication skills with an ability to convey complex concepts to diverse audiences.

• Proven ability to manage and influence cross-functional teams without formal authority.

• Excellent communication and interpersonal skills, effectively navigating internal and external challenges.

  • Fluency in English and German (min. C1), additional languages are beneficial. 

• Thrive in a fast-paced, demanding, and dynamic environment.

• If you have the opportunity to travel and meet customers. 

Your success will be measured on:

• Time to first value for customers

• Customer Retention Rates

• Annual Recurring Revenue (ARR) through upsell and conversion

Practicalities:

• The role sits in the Commercial team

• The position reports to the Head of Customer Experience

• The position is full-time 

• Role is remote in Europe and working Central European time zone

Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

🤝 Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status.

At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!