Accounts Receivable & Collections Specialist

As an Accounts Receivable & Collections Specialist at Couchbase, your main responsibilities will include performing full-cycle Accounts Receivable functions such as sales order processing, invoicing, cash application, and account adjustments. You’ll also facilitate resolution of account issues, partner with internal and external teams to address billing discrepancies, and assist with month-end and year-end closing activities. This role is vital in ensuring that Couchbase maintains accurate financial records while delivering a seamless experience for our clients.

To qualify for the Accounts Receivable & Collections Specialist role at Couchbase, candidates should possess a Bachelor’s degree in Accounting or Finance and have a solid understanding of basic accounting principles. A minimum of 2-3 years of work experience in accounts receivable, particularly with collections, is ideal. Familiarity with software revenue recognition and experience working with tools like NetSuite, Salesforce, and Tesorio will be advantageous, as will excellent communication skills.

The work culture at Couchbase is vibrant, collaborative, and driven by innovation. As an Accounts Receivable & Collections Specialist, you’ll be joining a team of passionate individuals who value learning and growth. The workplace promotes a flexible and dynamic environment, enabling you to thrive as you tackle new challenges while ensuring supportive interactions with colleagues across various departments. Couchbase is recognized as one of the Best Places to Work, highlighting our commitment to employee satisfaction and team success.

Absolutely! At Couchbase, we prioritize career growth and development. As an Accounts Receivable & Collections Specialist, you will have the opportunity to take on new challenges, participate in special projects, and contribute to process improvements. Our culture encourages contributions from all team members, and with your willingness to learn and adapt, you can explore numerous pathways for career advancement within the company.

Couchbase offers a comprehensive benefits package to its Accounts Receivable & Collections Specialists that includes generous time-off policies, wellness benefits such as a variety of medical plans, financial planning assistance with RSU equity programs, and retirement plans, among others. The company also fosters a healthy work-life balance and provides an engaging work environment with ergonomic setups for those working remotely or in-office. Our dedication to recognizing employee contributions makes Couchbase a supportive and rewarding workplace.

In your response, highlight specific accounts receivable tasks you have managed, such as invoicing, cash application, or issue resolution. Describe how you ensure accuracy in invoicing and the steps you take to follow up on payments. Using examples from your previous roles will showcase your understanding and experience effectively.

Mention any specific software tools like NetSuite, Salesforce, or Tesorio that you have worked with. Explain how they helped streamline your accounts receivable processes. If you have experience creating reports or analyzing data with these tools, make sure to include that as well.

Discuss your approach to customer disputes, focusing on your communication skills and your ability to resolve issues amicably. Illustrate your problem-solving process by sharing a specific instance where you effectively dealt with a billing discrepancy.

Explain the importance of attention to detail in accounts receivable tasks, including accurate invoicing and payment tracking. Provide examples of how being detail-oriented has positively impacted your past work, such as by preventing accounting errors or facilitating smoother audits.

Discuss your time management and organizational skills. Mention any tools or strategies you use to prioritize tasks, such as making to-do lists, setting deadlines, or using project management software. Give an example of how effective prioritization helped you meet deadlines or handle urgent requests in the past.

Provide a specific example of a process improvement you initiated or contributed to in your previous roles. Highlight the steps taken, the rationale behind the change, and the positive outcomes that resulted from your efforts to demonstrate your proactive problem-solving skills.

Share your understanding of relevant financial regulations, such as Sarbanes-Oxley, and discuss your experience in maintaining compliance in your previous roles. Describe how you stay updated on regulations and the steps you take to ensure adherence to company policies.

Highlight your interpersonal skills and proactive approach to communication. Provide examples of how you collaborate with sales teams or deal desk teams in your previous roles and discuss the positive results of effective communication on the overall accounts receivable process.

Express your enthusiasm for Couchbase’s innovative approach to the database industry and how it aligns with your career goals. Discuss specific aspects of Couchbase, such as their recognition as a great workplace or commitment to employee development, that attract you to the role.

Speak about common challenges in accounts receivable, such as managing client collections or handling disputes. Discuss how you have successfully navigated these challenges in the past and what strategies you used to overcome difficulties.